When it comes to choosing a recruiting partner, it’s important to know what others are saying about the company you are considering. If you are looking for a recruiting partner, we’d like to take a moment to share with you some thoughts and feelings from some of the clients and candidates who work with CSS.
“We survey our clients, candidates and employees to evaluate our net promoter score every six months. The feedback we receive is taken very seriously and it impacts our decisions. Years ago, we learned that we really needed better communication with our candidates and we have put a laser focus on the candidate experience. Our clients find value in us because of our quality candidates!” says Sharon Tsao, CMO, Contemporary Staffing Solutions.
How CSS Helps Clients Achieve Their Goals
When you’ve got positions to fill, it’s critical to understand the timeline for a candidate search. At CSS, we make every effort to communicate our process and timeline effectively, so you know what to expect:
My recruiter has been a very reliable and valuable agency partner for me since the start. I can always count on him to be the first to respond to my outreach, to provide updates or details within expected timelines and to keep me up to date on feedback and roadblocks his recruiters may be facing. I know I can count on my recruiter to get me information right away – he’s excellent at understanding the sense of urgency when needed. At the end of the day, I truly value our partnership.
Companies that have worked with staffing agencies before may be familiar with the frustration that comes with not being able to connect with your point of contact quickly. Responsiveness is at the heart of the CSS service delivery model:
The responsiveness/care CSS provided has been exceptional which I attribute directly to my Account Manager. Throughout the process she has been on point and ready to assist in whatever we need. As you can imagine this has been quite refreshing and different. It has been reassuring that I can pick up the phone and with one call get the questions I get from managers answered. She has been great to work with, certainly an asset to the Contemporary Team.
The CSS team goes above and beyond to exceed expectations, no matter the circumstances. The time difference between the East and West coasts can prevent many great companies from working together, but CSS doesn’t let a few hours difference stand in the way:
“I wanted to make it known what terrific service we have received from my Account Manager in CSS ProSearch. She has been extremely responsive and supportive of our West Coast hours; the fact that she operates three hours ahead of our time zone has not once been a factor. She has provided excellent candidates for our openings; and her diligence and follow-through are superb. Further, I have observed that my Account Manager sets a very high standard for professional behavior and ethics; she is trustworthy, and wonderful to work with. I would recommend her in a heartbeat to anyone seeking a good recruitment partner.”
How CSS Helps Candidates Achieve Their Goals
Some staffing agencies can be a bit one-sided, focusing most of their attention on the client side of things which can make candidates feel like just a number or a warm body. At CSS, we get to know our candidates so we can effectively match them with opportunities where they can use their skills and where they can make meaningful contributions, and we keep in touch with them regularly so they know how things are progressing:
“My recruiter’s positive energy and professionalism has encouraged me to contact her months later to discuss possible opportunities. She was able to find me a position which will allow me to work from home which is great since I’m going to be a father soon. My recruiter has not only been on top of every step of the process, she also made sure to fill me in even when we didn’t hear back from the company for a few days. She is a great asset to CSS and I would recommend her 110% to anyone seeking employment.”
“My experience with Contemporary Staffing has been excellent so far. I met with my recruiter, and she was not only extremely helpful, she understood exactly where I was coming from, and worked to ensure that we were on the same page in regard to what I was looking for. Having worked with different agencies in the past, I was pleased that she was open to my input and didn’t just attempt to use me to fill a vacant position. Your receptionist was also very pleasant and accommodating which is great considering how nerve-wracking interviewing can be.”
Whether our candidates are just starting out in their careers, if they seasoned professionals looking to further their careers or even if they are looking make a career change into a new field, or recruiters are equally attentive to their needs and goals:
“I was a stranger to the workings of a staffing agency because I have been consistently employed, long term. Last year I took a leap of faith and decided to try a new career field—not an easy undertaking at my age. So, it was a very pleasant surprise to find such an enjoyable young person on the other end of the phone helping me. My recruiter was not only extremely prompt at answering all questions, but very thorough in the follow-through. I never felt like she didn’t have my best interests at heart and she always reinforced that a good fit was as important for me as the hiring employer. She was an exemplary professional and never seemed frustrated by the simplest of questions, which I am sure she has to answer all day long.”
Contemporary Staffing Solutions builds real relationships with candidates, and that means we share information between locations on our top talent. That way, if another office has a great opportunity, a qualified candidate doesn’t miss out:
“I just wanted to let you know that I greatly appreciate Contemporary Staffing. I have been with many agencies and Contemporary is by far the most productive company I have ever worked with. I get calls not only from the office I registered with but from other sites that may see my work ethic and experience, that would like to offer me opportunities in the surrounding area. Now if that isn’t wanting the best for your staff, agents, and customers I do not know what is! Keep up the good work, you guys are really appreciated.”
Are You Ready To Learn More?
Whether you are looking for talent or you are a talented person looking for a great company, the recruiters at Contemporary Staffing Solutions can help. Headquartered near Philadelphia with national strategic solutions, CSS has solutions to help you achieve your goals. Call us today at 610-832-2500 or contact us online to start the conversation. We look forward to hearing from you!