Tier 2 Technical Support #103707

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Posted: Mon, 30 Mar 2020 15:59:25 -0400

Location: Wayne, PA

Industry: IT

Job Type: Temp/Contract

Skill Set: Associate (3+yrs)

Pay/Rate: 1.00/HOUR


Job Description



Ensure infrastructure across the site or collection of sites is performing to standard.  Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global company and department Policies.




  • Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (inc wifi) and other computer and telecommunications equipment.
  • Diagnose and resolve issues associated with end user based application software, multi-user applications (where unique to site) and operating systems.
  • Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new work place setups.
  • Carry out basic systems operations duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management.
  • Contribute to project teams in the improvement of current BIS services and development and delivery of new company services.
  • Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.
  • Share acquired knowledge with colleagues through formal documentation and communications sessions.
  • To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
  • Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
  • As a member of the team you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.





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