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Service Desk Analyst #100867

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Posted: Tue, 14 May 2019 11:30:16 -0400

Location: Lansdale, PA

Industry: IT

Job Type: Temp/Contract

Skill Set: Mid-Senior level (4-10 yrs)

Pay/Rate: 1.00/HOUR


Service Desk Analyst


A customer-focused job-seeker with excellent problem-solving/troubleshooting skills is currently needed for a  temporary-to-hire Service Desk Analyst position in Lansdale, PA. As the Service Desk Analyst, you will provide internal user support and external client support.


Responsibilities of the Service Desk Analyst include:

  • Creating user accounts and managing access control based on company policies.
  • Addressing user tickets regarding hardware, software, and networking.
  • Documenting technical issues and solutions in logs.
  • Installing applications and computer peripherals.
  • Supporting internal customers and external clients.
  • Troubleshooting Microsoft Office and common desktop issues.
  • Asking targeted questions to diagnose problems.
  • Driving to clients in Montgomery (King of Prussia) and Chester County.


Requirements of the Service Desk Analyst:

  • Must have a valid license and a reliable vehicle to travel locally
  • At least 1 year of Service Desk, Desktop, or Help Desk experience
  • Experience configuring laptops
  • Experience with ticketing systems such as Remedy or ServiceNow
  • Hands-on experience with Windows and MicroSoft Office (on-prem or O365)
  • Strong customer service and communication skills

CSS Tec is a business unit of Contemporary Staffing Solutions and a company that exudes unwavering results with urgency, honesty, and integrity. CSS Tec has been a leading provider of contract, contract-hire & direct hire solutions while also offering Project Management and implementations of Salesforce solutions. CSS Tec prides itself on internal retention, with the average recruiter’s tenure exceeding 5 years and some recruiters exceeding 15. CSS Tec is established in the Philadelphia Metro area & has a strong brand, incredible reach, & access to both active & passive candidates through well-established networks in the Greater Philadelphia area & nationally. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Information Technology &Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS Tec team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!

CSS works with our clients and candidates to communicate the opportunity being extended along with the experience required and approved by the client. In turn, the compensation is based on experience and the decision to extend an offer at a specific amount is determined by the hiring company, not CSS. We value the opportunity to represent you and are legally obligated does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

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