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RCS Credit Representative #100825

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Posted: Mon, 24 Jun 2019 10:09:37 -0400

Location: Greenville, SC

Industry: Office Call Center

Job Type: Temp/Contract

Required Years of Experience: 0-2

Skill Set: Entry level (0-2 yrs)

Pay/Rate: 14.50/HOUR


Description:

RCS Credit Representative

Five bubbly job-seekers with excellent phone etiquette and customer service skills are currently needed for RCS Credit Representative positions in Greenville, SC! These temporary positions offer $14.50 an hour.

Responsibilities of the RCS Credit Representative include:

  • Performing variety of Customer services activities,
  • Handling inbound phone calls.
  • Referring more complex questions to more experienced personnel.
  • Assisting with research work as needed (particularly with information gathering).
  • Responds to inquiries regarding account balances, interest rates, charges, statement requests, and other issues.
  • Resolving issues immediately within authority, deferring for additional research or forwards to supervision or dispute resolution as needed.
  • Processing Customer mail/Email, website, fax and other correspondence.
  • Maintaining updated Customer account information.
  • Developing knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.

Requirements:

Requirements of the RCS Credit Representative:

  • MUST BE BILINGUAL FRENCH or SPANISH 

  • Must pass a background check 

  • High School Diploma/GED or equivalent experience
  • Computer Savvy 
  • Excellent communication and customer service skills

  • Research skills, with ability to identify and evaluate relevant information 

  • Previous customer service experience

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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