CSS will be closed Thursday, 7/4. We are moving our payroll date to Wednesday, 7/3. All timecards & approvals must be completed by the end of your shift the week prior. Have a safe & happy holiday!

Processor #100651

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Posted: Mon, 24 Jun 2019 09:52:13 -0400

Location: Warwick, RI

Industry: Office Call Center

Job Type: Temp/Contract

Skill Set: Associate (3+yrs)

Pay/Rate: 15.25/HOUR


Description:

Processor


A professional and friendly job-seeker is needed for a Contract Processor position in Warwick, RI! This position pays $15.25 an hour.


Our client company is one of the largest national retirement, health savings, and college savings services provider in America. They provide personalized solutions to their clients and pioneer their industry by integrating advanced technology to create overall the best client experience. 


Responsibilities of the Processor include:

  • Maintaining 85% daily availability for callers
  • Achieving satisfactory call quality, both behavioral and technical, as measured through call quality reviews
  • Processing financial and non-financial transactions timely and accurately
  • Contributing to the attainment contractual Service Level Agreements
  • Working overtime as needed
  • Providing exceptional client service experiences to account owners and financial advisors
  • Suggesting methods to improve workflows, policies, procedures, training, and systems
  • Logging and tracking both calls and requesting while servicing clients
  • Addressing opportunities to maintain and improve business relationships with clients
  • Developing understanding of product, plan provisions, procedures, and systems
  • Participating in ongoing professional development to improve job knowledge to advance service capabilities
  • Staying current on 529 plan news, legislative updates, and financial services industry news
  • Being responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our clients.
  • Assist with other tasks and projects as assigned

Perks of Working with Our Client Company (for full-time employees):

  • Health and Dental insurance
  • Life and Disability insurance
  • 401K plan
  • Performance bonuses
  • Paid Time Off and Paid holidays
  • Tuition assistance
  • Career growth opportunities
  • And more! 

Requirements:

 Requirements of the Processor:
  • Bachelor’s Degree preferred
  • 1+ years of experience within a client service setting within financial services preferred
  • Familiar with standard concepts, practices, and procedures within financial services
  • Strong analytical, problem solving, organizational, interpersonal, and communication skills
  • FINRA Series 6 or 7 licenses preferred
  • Be flexible and team-oriented
  • Demonstrate strong problem-solving skills and attention to detail

Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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