Help Desk Analyst #101375

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Posted: Fri, 19 Jul 2019 09:45:01 -0400

Location: Wilmington, DE

Industry: IT

Job Type: Direct

Skill Set: Associate (3+yrs)

Pay/Rate: 1.00/YEAR


Help Desk Analyst

A professional and friendly job-seeker is needed for a Help Desk Analyst position in Wilmington, DE!

Responsibilities of the Help Desk Analyst include:

  • Providing outstanding customer and IT / AV technical support.
  • Responding to requests for technical assistance via the phone, e-mail or face to face.
  • Maintaining a high level of customer service by accepting and resolving technology support issues and providing proactive updates to customers.
  • Tracking and maintaining proper ticket escalation procedures for basic end-user needs and for those tickets that require engineering attention.
  • Providing and receiving continuous cross-training in new technologies and techniques.
  • Seeking ways to improve support procedures.
  • Following up with end-users to ensure satisfaction and problem resolution.
  • Acting as liaison among Help Desk, IT Department and end users.


Requirements of the Help Desk Analyst:
  • Previous experience in an IT Help Desk environment preferred
  • Excellent communication and customer service skills
  • Demonstrated ability to troubleshoot and resolve issues in current Windows operating systems
  • Demonstrated ability to assist with device driver installation, encryption software, VPN networks, and web-based applications
  • Ability to acquire and maintain current knowledge of identified software products and support policies in order to provide technically accurate solutions to customers
  • Ability to work under stressful conditions and demonstrated ability to adapt to change
  • Possession of a certificate in information systems, data processing, electronics technology, mainframe operations or microcomputer systems gained through completion of a one-year college level curriculum or equivalent experience

CSS Tec is a business unit of Contemporary Staffing Solutions and a company that exudes unwavering results with urgency, honesty, and integrity. CSS Tec has been a leading provider of contract, contract-hire & direct hire solutions while also offering Project Management and implementations of Salesforce solutions. CSS Tec prides itself on internal retention, with the average recruiter’s tenure exceeding 5 years and some recruiters exceeding 15. CSS Tec is established in the Philadelphia Metro area & has a strong brand, incredible reach, & access to both active & passive candidates through well-established networks in the Greater Philadelphia area & nationally. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Information Technology &Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS Tec team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!

CSS works with our clients and candidates to communicate the opportunity being extended along with the experience required and approved by the client. In turn, the compensation is based on experience and the decision to extend an offer at a specific amount is determined by the hiring company, not CSS. We value the opportunity to represent you and are legally obligated does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

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