Collections Representatives (SPOC) – #103930

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Posted: Wed, 25 Mar 2020 14:35:29 -0400

Location: Beaverton, OR

Industry: Office Call Center

Job Type: Direct

Skill Set: Associate (3+yrs)

Pay/Rate: 42000.00/YEAR


Collections Representative (SPOC)

Multiple Collections Representatives are needed for Direct-Hire positions in Beaverton, OR! As the SPOC, you will primarily be responsible for assisting customers in the servicing of their mortgage in one of the following functions: customer service, collections, or loss mitigation. This is a full-time position offering $42k/year! 

Responsibilities of the Collections Representative Include:

  • Acting as a single point of contact to assigned borrowers currently 45+ days delinquent, in a disaster area, or the borrower requests lost mitigation options.
  • Primarily receiving inbound calls and placing a small number of outbound calls involving customer service and collection issues.
  • Assisting the borrower with loss mitigation options, how to apply, and giving them status updates.
  • Working with the borrower on repayment plans to get them back to a current status.
  • Remaining the single point of contact until the borrower is current or approved for loss mitigation.
  • Providing written and verbal responses to customer inquiries as needed.
  • Working a 1:00 - 10:00 PM shift, with a rotating Saturday every 3 weeks.
  • Attending 4 weeks of training 8:00 am to 5:00 pm.
Perks of Working with Our Client (for full-time employees):
  • Medical, Dental, and Vision
  • Disability and Life insurance
  • Business casual dress code
  • 401K Plan
  • Perks and Rewards program
  • Paid Holidays, Vacation, and Sick time
  • Competitive salary
  • Opportunities for career development


Requirements of the Collections Representative:
  • Must have minimum of 2 years Call Center Experience
  • High School Diploma or GED
  • Must be familiar with investor guidelines and available programs.
  • Prior loss mitigation experience preferred.
  • Must pass NMLS test within 120 days.
  • Must be able to multitask in a fast paced environment. 
  • Must be able to work Overtime should business needs dictate
  • Cannot take time off within the first 90 days
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with! 


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