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Clinical Care Coordinator #100986

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Posted: Mon, 24 Jun 2019 09:58:52 -0400

Location: Conshohocken, PA

Industry: Office Call Center

Job Type: Temp/Contract

Skill Set: Associate (3+yrs)

Pay/Rate: 20.00/HOUR


Clinical Care Coordinator

An empathetic job-seeker with experience in healthcare in a call center or billing/coding is needed for a Clinical Care Coordinator position in Conshohocken, PA! As the Clinical Care Coordinator, you will primarily be responsible for supporting the internal teammates and external stakeholders in the care of patients who have engagement in the continuum of high-risk clinical programs. This temporary-to-hire position offers $20 an hour.

Responsibilities of the Clinical Care Coordinator include:

  • Supporting daily functions of the field-based team, which includes answering calls, coordinating clinical services, responding to internal/external requests and inquiries, updating databases, etc.
  • Communicating directly with patients for all scheduling requirements.
  • Maintaining accurate and complete documentation of records.
  • Ensuring that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
  • Communicating authorization/denial for services to appropriate parties.
  • Developing familiarity with clinical and medical terminology pertinent to the patient population.
  • Communicating with PCP practices, skilled nursing facilities, urgent care centers, home health, and durable medical equipment companies to ensure coordination of services to support patient needs.
  • Collaborating with clinicians to address member concerns, communicating resolutions as directed. 
  • Coordinating patient follow-up appointments, as required.
  • Coordinating and facilitating communications between patient settings, including ambulatory, acute care, short stay, skilled nursing, palliative care and hospice.
  • Helping to identify ancillary community resources and services that can be leveraged in support of patients and families.
  • Acting as a resource to other coordinators, staff and providers, as requested, resolving issues and responding to requests in a timely and efficient manner.
  • Utilizing applicable software to track and document activities. 
  • Using, protecting, and disclosing HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Performing additional duties as assigned.


Requirements of the Clinical Care Coordinator:

  • High school diploma/GED

  • Associate’s or bachelor’s degree; Clinical Medical Assistant (CMA) or Clinical and Administrative Medical Assistant (CAMA) Certification strongly preferred

  • Minimum of 2 years of experience in a medical office or hospital setting

  • Knowledge of medical terminology, HIPPA procedures, and experience working in patient care settings.

  • Proficiency with Microsoft Excel and Outlook

  • Ability to adjust quickly and effectively to changing conditions and demands when performing assignments in order to meet Department and Regional goals.

  • Ability to speak with patients and act professionally under pressure.

  • Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.

  • Excellent communication skills; ability to represent the organization to outside vendors with skill and confidence.

Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty and integrity. CSS has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, Salesforce We respect our clients and candidates equally while keeping the client’s best interest in mind. Everyone at CSS operates with pro-active pipelines and with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!


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Mt. Laurel, NJ 08054

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