Call Center Representatives (Inbound) #103830

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Posted: Fri, 13 Mar 2020 12:37:14 -0400

Location: Tempe, AZ

Industry: Office Call Center

Job Type: Temp/Contract

Skill Set: Entry level (0-2 yrs)

Pay/Rate: 15.00/HOUR


Description:

Call Center Representatives


A knowledgeable job-seeker with experience in customer service is needed for Call Center Representative positions in Tempe, AZ. As a Call Center Representative, you will primarily be responsible for being the face of the company and handling incoming calls from customers. These positions offer $15/hr. 


Responsibilities of the Call Center Representatives include:

  • Working with a computer, headset, and a multitude of cell phones.
  • Answering inbound calls from customers who need assistance.
  • Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives.
  • Translating techno-lingo into real-world terms.
  • Keeping records of all conversations in our call center database in a comprehensible way.
  • Meeting personal/team qualitative and quantitative targets.

Perks of Working with Our Client Company (for full-time employees):

  • 100% Paid Medical, Dental & Vision Coverage for Full-Time Employees
  • 401(k) Match
  • Education Reimbursement
  • Employee Wireless Rate Plan
  • Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Rewards Program
  • Group Life and AD&D Benefits
  • Long Term Disability
  • Identity Theft Protection

Requirements:

Requirements of the Call Center Representatives:

  • At least 1 year of exceptional customer service experience
  • High School diploma or GED
  • Basic computer skills/typing ability
  • Aptitude to quickly learn and navigate new technology systems and applications
  • Have a professional and friendly attitude to be able to quickly develop a rapport with customers over the phone
  • Able to actively listen and communicate with our customers
  • Be able to multi-task and provide explanations in simple terms
  • A basic understanding of cellular phones and the cellular industry is preferred, but not necessary

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!




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