Accounts Receivable Representative #101064

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Posted: Mon, 15 Jul 2019 11:15:49 -0400

Location: Fishers, IN

Industry: Mortgage

Job Type: Direct

Skill Set: Entry level (0-2 yrs)

Pay/Rate: 18.00/HOUR


Mortgage Servicing Assistant

A professional and friendly job-seeker is needed for a Direct-hire Mortgage Servicing Assistant position in Fishers, IN! This position offers $18.00 to $18.50 an hour depending on skill/experience.

Responsibilities of the Mortgage Servicing Assistant include:

  • Acting as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
  • Answering inbound calls and making outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
  • Working with borrower on repayment plans to get them back to a current status.
  • Assisting the borrower with loss mitigation options, how to apply, and status updates.
  • Being familiar with investor guidelines and available programs.
  • Remaining as the single point of contact until the borrower is current or approved for loss mitigation.
  • Maintaining confidentiality of customer’s non-public information.
  • Providing written and verbal responses to customer inquiries as needed.
  • Answering inbound/outbound calls involving customer service and collection issues.

Perks of Working with Our Client Company (for full-time employees):

  • Medical, Dental, and Vision
  • Disability and Life insurance
  • Medical and Dependent Care Flexible Spending
  • Business casual dress code
  • 401K Plan
  • Perks and Rewards program
  • Paid Holidays, Vacation, and Sick time
  • Competitive salary
  • Opportunities for career development


 Requirements of the Mortgage Servicing Assistant:

  • High school diploma/GED

  • Previous customer service, call center, collections and mortgage experience

  • Prior loss mitigation experience preferred

  • Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

  • Must be able to work a Saturday rotation and OT if business needs dictate

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!



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