Sales & Marketing

Java Developer

  • Role: Java Full Stack Developer
  • Industry: Large Retail/Ecommerce
  • Location: Berlin, NJ--08009
  • Interview Mode: Phone Screen followed by an onsite
  • Duration: 6 months potential to extend
  • Hours: M-F 8am-5pm ONSITE

SUMMARY:

As the Full-Stack Software Engineer you will be responsible for delivering web, mobile, and API capabilities across a suite of newly developed (and yet to be developed) applications for consumers, and store/corporate team members. This includes a mobile app deployed across 5,000 team members, several “heart of the business” corporate web / tablet apps, and a laundry list of new applications / projects. We are looking for someone who loves to roll up his or her sleeves to understand the business need and translate that into amazing technology capabilities.  This team member must act with the A.C. Moore Values in mind:  People, integrity, desire to be the best, passion, enthusiasm and new ideas.

 

ESSENTIAL JOB FUNCTIONS:

  • Development and maintenance of custom web/mobile applications and API’s using Node.js, RESTful APIs, AngularJS, etc.
  • Develop custom features based on specifications and technical designs.
  • Create rich web user interfaces using HTML, CSS, and JavaScript.
  • Create server-side functionality using asynchronous, highly scalable design principles.
  • Create automated unit, functional, and behavioral tests. 
  • Contribute to user acceptance testing procedures and monitoring results.
  • Contribute to performance and load testing procedures and issue remediation.
  • Perform end-to-end analysis for requested systems changes or issue resolution.
  • Defines a set of architectural principles (technology stacks, upgrade paths, etc.) and clearly communicates across the team.
  • Suggests systems changes for projects, application enhancements, or problem resolutions that are aligned to a common and well understood set of architectural principles.
  • Clear communicator with business stakeholders, is “bi-lingual” and able to speak both a business and IT vernacular.
  • Strong communicator across the team, ensures that individuals know exactly what is expected of them, the tasks assigned, how to balance workloads between incidents, application enhancements, and projects.
  • Ensures a positive and professional relationship within the business by complying with policies and procedures.
  • Communicate any outstanding and/or critical issues to company management.

 

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

  • Bachelors or professional experience in a Technology Development / Engineering discipline.
  • Solid understanding of functional (FP) programming in Java Script using current design patterns/practices, especially as it applies to building flexible NodeJS and AngularJS applications.
  • Creating RESTful web services /API’s using Node.js with or without framework assistance (e.g. Express).
  • JavaScript-based unit testing tools.
  • Experience with designing both relational and non-relational databases and optimizing database structure for performance and/or maintainability and the ability to design and optimize queries.
  • Solid understanding of object-oriented programming (OOP) using current design patterns/practices.
  • Understanding of common programing patterns such as MVC, dependency injection, anonymous functions, microservices architecture, etc.
  • Large scale data processing.
  • Experience with Styling and Responsive Design techniques using technologies such as HTML5, Bootstrap, LESS, and SASS.
  • Infrastructure automation experience using Ansible, Chef, Puppet, or similar tools. 
  • Familiarity with containers and cluster management software.
  • Experience in agile development programs.
  • Excellent oral and verbal communication skills.
  • Proficiency in standard office equipment and computer software including Microsoft Windows, Excel, and Word.
  • Retail experience a plus.
  • Fosters a positive work environment and partnership with all A.C. Moore Team Members and vendors.
  • Self-starter, independent thinker, collaborative to drive consensus where necessary.

 

Current Supported Technology

  • Node.js
  • Bootstrap
  • jQuery
  • RESTful API
  • AngularJS
  • HTML
  • CSS
  • JavaScript

 


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Loan Consultant

Contemporary Staffing Solutions is currently looking for several Loan Consultants for direct hire positions in Oakland, CA.

This client is excited to bring on several new loan officers that are high energy and ready to help join forces in their mortgage revolution.

Responsibilities of the Loan Consultants:

  • Acting as a loan originator for your own pipeline of loans.
  • Guiding pre-approved borrowers through their home buying process.
  • Providing the best customer experience possible. We do not take a “sales” approach.
  • Maximizing conversion of the leads provided to you.
  • Collaborating with Ops, tech, product, and marketing on ways in which we can improve as the voice of the borrower.

Requirements of the Loan Consultants:

  • Bachelor’s degree required
  • Experience as a mortgage processor, assistant loan originator, or loan originator

 


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Closing Associate

Contemporary Staffing Solutions is currently looking for several Closing Associates for direct hire positions in Oakland, CA.

Responsibilities of the Closing Associate:

  • Producing Closing Disclosures in compliance with TRID guidelines.
  • Producing Closing Packages for loan closings.
  • Guiding borrowers from the point of underwriting approval to funding.
  • Working with various third parties to ensure an efficient experience for our borrowers.
  • Closing 75-100 loans per month.

Requirements of the Closing Associate:

  • Bachelor’s Degree, preferably in Business.
  • 1-2 years of experience.
  • Strong communication, organization, and time management skills
  • Proficiency in Excel preferred.
  • Ability to troubleshoot and solve problems.
  • Ability to maintain composure in a fast-paced environment.
  • Humility and accountability.

 


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Underwriter

Contemporary Staffing Solutions is currently looking for several Underwriters for Direct Hire positions in Oakland,CA.

The ideal candidate for our client would be a team player that is determined to produce high quality loans and build a product that would benefit the company. They would be fluent in duties such as redesigning complex mortgage processes to problem solving and resolving technical and operation challenges.

Responsibilities of the Underwriter:

  • Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents
  • Review appraisal reports to identify and resolve any discrepancies discovered within
  • Perform thorough analysis of applicant's income and expense data, asset documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan
  • Calculate qualifying ratios, determine creditworthiness; provide risk opinions

Requirements of the Underwriter:

  • 7+ years of experience underwriting FNMA, FHLMC, and Non-Conforming mortgages
  • Expert knowledge of Desktop Underwriter (DU) & Loan Prospector/Loan Product Advisor (LP/LPA)
  • Ability to carry out requisite loan calculations (DTI, LTV, etc.)
  • Ability to handle multiple files simultaneously
  • Strong written and verbal communication
  • Perform well in team environments

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Assistant Operations Manager

Contemporary Staffing Solutions is currently seeking an Assistant Operations Manager for a Direct Hire Position in Wilmington,DE.

An ideal Assistant Operations Manager will manage production of Day Staff with direct responsibility over effectively and efficiently ensuring the completion of all client requests for production.

Responsibilities of the Assistant Operations Manager:

  • Manage production to clients through quality control and final sign off on Work Orders for all completed production jobs
  • Handle employee grievances or complaints and any required discipline in consultation with human resources department.
  • Schedule staff and manage employee hours to ensure completion of work
  • Monitor the safety and security of the workplace and make recommendations and make recommendations when required
  • When necessary, required to assist in production to ensure projects are completely in a timely manner, this may require standing for extended periods of time, lifting heavy objects on a regular basis up to 50lbs, do repetitive tasks with few breaks, and so forth.
  • Establishes procedures to ensure final inspection of deliverable volumes to client and confirm  deliverable specifications were followed in processing

Requirements of the Assistant Operations Manager:

  • College Degree preferred and 2+ years of industry experience required.
  • Prior experience with supervisory skills required
  • Attention to detail and ability to multi-task while exhibiting a professional manner at all times. 
  • Must be able to work flexible hours i.e. working late or early if needed

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Staffing Specialist (High Volume)

Contemporary Staffing Solutions is looking for a contract to hire, high-volume staffing specialist to source, screen, on-board., and place candidates. Bilingual English/Spanish is highly desired.

Sourcing and screening candidates to identify and pipeline talent for open positions, and upcoming needs. Open positions will be a mix of direct hire and contract/temp to hire. Must be comfortable speaking to candidates on the phone, conducting in person interviews, and providing regular follow up with clients and candidates.

Responsibilities and Duties

1. Locate qualified candidates through a variety of tools and methods.

2. Call candidates and pre-qualify their skill set based on the job requirements.

3. Gain commitment from candidates and submit resumes for assigned roles

4. Follow up with candidates

Qualifications and Skills

1. 1-3 years of experience in recruiting, staffing or sales

2. A willingness to succeed

3. Coachable, quick learner, attentive to detail, and able to multitask

4. Efficient in data entry


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Customer Service Representative (Call Center)

Contemporary Staffing Solutions is currently hiring for Customer Service Representatives - Call Center (Bilingual English/Spanish is highly desired)

Job Summary
Support customer service management in meeting department’s goals for customer satisfaction and retention. Provide superior service in order to educate and resolve members’ issues, collaborating with dept. personnel and clients as necessary.

Job Requirements

As a Customer Service Representative, you must have considerable experience in a high-volume inbound call center environment. You will also need to be highly organized and detail-oriented with the ability to effectively manage multiple priorities, with quick decision making ability. It is also important that you display excellent verbal and written communication and interpersonal skills, maintaining client satisfaction at all times.

Primary Duties & Responsibilities
Inbound Calls
• Respond to inbound calls for minimum of 6 hours daily.
• Perform any or all of the following activities to respond promptly to member on initial contact:
- Verify/update contact information and confirm member’s eligibility, requesting documents to verify eligibility/coverage as needed;
- Probe to understand member’s needs or collect case information by determining who, what, where, when, why;
- Educate member and respond to questions about enrollment/conversion/cancellation processes, policy coverage and account balance/delinquency status;
- Obtain member’s credit card information where required and forward for processing.
• Document all inbound calls via data entry into the system
• Resolves issues with escalated calls in a friendly, courteous manner even if the customer is angry or unpleasant
• Transfer inbound calls correctly when appropriate.

Outbound Calls
• Respond to member’s voicemail or email message by performing outbound call to member within 48 hours of member’s initial contact.
• Conduct follow up call to member to resolve member’s issue that wasn’t resolved during initial contact, after conducting appropriate research and/or outreach to determine resolution.
• Document all outbound calls via data entry into the system.

Additional qualifications for the role include:

  • Ability to speak, read and write effectively in both Spanish and English is highly desired
  • 2+ years in an inbound call center
  • ABILITY TO WORK A FLEXIBLE SCHEDULE INCLUDING, DAYS, NIGHTS AND WEEKENDS
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment
  • Ability to multi task and shift between priorities
  • Computer proficiency, particularly with Microsoft Office Suite
  • Demonstrate high level of proficiency navigating the company’s customer service system, using MS Outlook and using copying, scanning and faxing equipment.
  • Demonstrate customer service skills and stellar telephone etiquette with professional dictation and written communication skills
  • Possess data entry skills with an accuracy rate that meets or exceeds department’s data entry accuracy standard.
  • Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change
  • Collaborate effectively with co-workers and those in other departments on project assignments.

Education

• HS Diploma/Equivalency Required


View details

Legal Bill Review Specialist

Contemporary Staffing Solutions is currently recruiting for a Legal Bill Review Specialist

Work Schedule: Flex (Monday-Friday; 8 am - 5 pm, 730 am - 430 am)

Position Summary: The Legal Bill Review Team is a unit within Claims legal department. The Legal Bill Review Team supports Claims Litigation by reviewing all invoices submitted by outside counsel and vendors relating to the defense of litigation claims. The purpose of the review of the invoices submitted by outside counsel is to ensure that client pays only the proper amount per the contract with counsel which includes specific guidelines for Claims Litigation.

Essential Functions:
• Comprehensive review of legal invoices for compliance with legal services guidelines
• Adjusting legal invoices as needed in the legal billing system Acuity
• Familiarity with legal terms and documents (preferred but not required)
• Participate in work related group conversations
• Detail oriented
• Can sit, read, and concentrate for long periods of time (strongly preferred)

Education & Qualifications:
• High School Diploma (required)
• Bachelor’s degree; Certification, training and/or experience as a Paralegal (preferred but not required)
• 4 or more years working as a legal assistant or secretary, paralegal, attorney, or claim adjuster or in legal billing with a law firm (preferred but not required)
• Preferred---experience with legal billing
• 2 or more years of experience in a position related to insurance defense (preferred but not required)
• 1-2 years relevant experience as a legal bill reviewer (preferred but not required)
• Proficient in Word, Excel, and Outlook
• Ability to identify trends and elevate issues
• Strong communication skills, both verbal and written
• Strong organizational, critical thinking, and analytical skills


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Legal Billing Reviewer

Contemporary Staffing Solutions is currently recruiting for Legal Billing Reviewers to work in downtown Jacksonville, FL.

Please note: This is a long-term contract position with no scheduled end-date.

Work Schedule: Flex (Monday-Friday; 8 am - 5 pm, 730 am - 430 am)

Start date: ASAP

Pay: $15.00 - $18.00 per hour based on experience/skill level

Position Summary: The Legal Bill Review Team is a unit within the Claims department. The Legal Bill Review Team supports Claims Litigation by reviewing all invoices submitted by outside counsel and vendors relating to the defense of litigation claims. The purpose of the review of the invoices submitted by outside counsel is to ensure that the client pays only the proper amount per the contract with counsel which includes client's guidelines for Claims Litigation.

Essential Functions:

  • Comprehensive review of legal invoices for compliance with legal services guidelines
  • Adjusting legal invoices as needed in the legal billing system Acuity
  • Familiarity with legal terms and documents (preferred but not required)
  • Participate in work related group conversations
  • Detail oriented
  • Can sit, read, and concentrate for long periods of time (strongly preferred)

 

Education & Qualifications:

  • High School Diploma (required)
  • Bachelor’s degree; Certification, training and/or experience as a Paralegal (preferred but not required)
  • 4 or more years working as a legal assistant or secretary, paralegal, attorney, or claim adjuster or in legal billing with a law firm (preferred but not required)
  • Preferred---experience with legal billing
  • 2 or more years of experience in a position related to insurance defense (preferred but not required)
  • 1-2 years relevant experience as a legal bill reviewer (preferred but not required)
  • Proficient in Word, Excel, and Outlook
  • Ability to identify trends and elevate issues
  • Strong communication skills, both verbal and written
  • Strong organizational, critical thinking, and analytical skills

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SPOC Customer Service Representative (Mortgage, Call Center)

Contemporary Staffing Solutions is currently recruiting for SPOC Customer Service Reps to work in San Dimas, CA.

These are DIRECT HIRE positions with our client.

The Customer Care Single Point of Contact (loss mitigation) representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Essential Job Functions:
• Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
• Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
• Work with borrower on repayment plans to get them back to a current status.
• Assist the borrower with loss mitigation options, how to apply, and status updates.
• Must be familiar with investor guidelines and available programs.
• Remain as the single point of contact until the borrower is current or approved for loss mitigation.
• Maintains confidentiality of customer’s non public information.
• Provides written and verbal responses to customer inquiries as needed.
• Answers inbound/outbound calls involving customer service and collection issues.
• Must have active and fully transferrable NMLS Safe Act license or ability to obtain within 120 days of employment

Other Related Duties:Customer service, collections, and loss mitigation experience in a mortgage environment.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
• High school diploma or GED required
• Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.

• Schedules:
• The department is open from 8am-8pm so possible shifts include: 8:00-5:00, 9:00-6:00, 10:00-7:00, or 11:00-8:00 + 1 Saturday per month (normally the 3rd Saturday with a week day off)
• Must be open to any of the 4 schedules


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Loan Processor

Contemporary Staffing Solutions is currently seeking several Loan Processor's for Direct Hire positions in Oakland, CA.

Responsibilities of the Loan Processor:

  • Perform thorough analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan
  • Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions
  • Calculate qualifying ratios, determine creditworthiness
  • Request and manage organization of borrower loan documentation
  • Submit loans to AUS

Requirements of the Loan Processor:

  • 2-4+ years of experience processing (or underwriting) FNMA, FHLMC, FHA and Jumbo mortgages
  • Knowledge of agency conventional underwriting product guidelines
  • Familiarity with Desktop Underwriter (DU) & Loan Prospector (LP)
  • Strong communication, organization, and time management skills
  • Ability to troubleshoot and solve problems independently
  • Ability to maintain composure in a fast-paced environment

 


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Payment Processor

Contemporary Staffing Solutions is currently looking for a contract to hire payment processor for a small, 3rd party billing services company. Hours are Mon-Fri, 8am-5pm

Job Summary:

This position includes sorting payments, creating batches, scanning checks, submitting daily deposit electronically to bank, creating a 10 key tape of batched totals, and updating spreadsheets in Excel. Candidate must be organized, detail-oriented, willing to take initiative, and be responsible for getting the job done. Basic computer knowledge a must. Microsoft Excel experience is a plus. Two years related experience preferred. Banking knowledge also a plus. Casual working atmosphere. Pay based on experience.

Duties and Responsibilities
Open large quantities of payment related mail and extract checks.
Establish batches in accordance with guidelines.
Prepare and scan documents.
Process checks for electronic and manual deposit.
Keep track of scanning jobs and reporting for invoicing.
Reconcile and research account discrepancies.
Verify information by auditing and proofing reports.

Success factors
Attention to detail must.
Ability to work independently with minimal supervision.
Thorough and dependable.
Above average organizational skills.
Strong math aptitude and ability to work accurately with numbers.
Ability to manage multiple tasks in a busy fast paced office environment.
Ability to work with and maintain confidentiality of account and check data.
Must be able to work successfully in a team-based environment


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Bookkeeper

Contemporary Staffing Solutions is looking to fill a Bookkeeper as a DIRECT HIRE for one of our clients.

This position handles all of the accounting needs of the company and is responsible for, but not limited to, maintaining the day-to-day accounting functions, accruals, financial statement preparation, and performing general accounting functions, as required.

Job Duties & Responsibilities:

  • Full cycle Accounts Receivable, including preparation of monthly invoices and maintaining customer and vendor records
  • Accounts Payable including purchase orders and vendor records maintenance
  • Bank reconciliations for depository accounts
  • Reconcile all balance sheet accounts; reviewing for input accuracy and prepare monthly reports and journal entries, as needed
  • General ledger maintenance
  • Administration of quarterly business and payroll taxes
  • Prepare monthly financial statements
  • Maintain required business documents
  • Assistance with the annual budget and audit process
  • New vendor setup and maintenance
  • Vendor statement reconciliation and discrepancies
  • Prepare and/or review of all expense reports for accuracy and proper expense disclosure
  • Performs other job-related duties and responsibilities as may be assigned from time to time

Experience / Skills Required

  • Associate degree; or 3+ years or more related experience and/or training or equivalent combination of education and experience
  • Extensive/current experience with QuickBooks, data entry and record keeping.
  • Proficient in Microsoft Excel including charting and pivot tables
  • Working knowledge of generally accepted accounting principles
  • Strong verbal, organization, customer service and written communication skills
  • Demonstrated ability to plan, organize and multitask
  • Extensive knowledge of collections accounts payable and accounts receivable

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HR Admin

Contemporary Staffing Solutions is currently looking for an HR Admin/Associate. This candidate will be responsible for all paperwork, personnel files and data entry for employee information updates.

 

Responsibilities of the HR Admin:

  • Process all new hire paperwork, termination and offer letters.
  • Updates any changes in HRIS and note for errors.
  • Organize necessary budgeting and various travel arrangements.

Requirements of the HR Admin:

  • 2-4 years of experience in HR field.

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Project Manager

Contract to Hire

No C2C rates are available

This is with a Large P& C Insurance company looking to add a talented PM with a “GET IT DONE” attitude.  

  • Role: Project Manager
  • Industry: Insurance Company  
  • Location: Conshohocken, PA
  • Interview Mode: ONSITE interview after a phone screen   
  • Duration: Contract to hire     

 *Insurance Industry experience is a BIG PLUS!*

We are looking for an individual who thrives in a fast-paced environment, planning, coordinating, directing and designing all project activities. This role will also provide direction and support for IT solutions that enhance mission-critical business operations.

Responsibilities:

  • Direct and manage PMO activities from beginning to end.
  • Conceive, develop, and deliver techniques, practices, procedures and policies that best protect company interests.
  • Facilitate process improvement initiatives and administer Service Management processes.
  • Assist CIO leading the ITSC and oversee change management process.
  • Advise and define recommendations that support business goals, in collaboration with senior management and stakeholders.
  • Develop, establish, implement, and enforce vendor guidelines, obligations, and service level agreements to the organization.
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications in accordance with licensing agreements.
  • Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers.
  • Where necessary, negotiate terms, non-disclosure agreements, and other related issues with consultants, contractors, and other third-party agents.
  • Monitor for compliance with organizational needs and requirements, including follow-up checks for corrective action.
  • Assist others on team in developing and implementing all software purchasing policies.
  • Effectively communicate control strategies to team members and stakeholders in a timely and clear fashion.

 Qualifications

  • Bachelor's Degree required; preferably in the field of Computer Information Science.
  • 15 years of direct work experience in a project management capacity, including all aspects of strategy development and execution.
  • Deep understanding of Service Management Principles and ITIL processes.
  • Certifications in project management.
  • Solid working knowledge of current IT technologies, across a wide variety of areas.
  • Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of software application products and services.
  • Superb budgeting, inventory, and cost-management skills.
  • Demonstrated experience in personnel management.
  • General knowledge of accounting, finance, marketing, and logistics.
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Ability to conform to shifting priorities in spending strategies, product demands, and purchasing timelines through analytical capabilities.
  • Persuasive, encouraging, and diplomatic.
  • Strong written, oral, and interpersonal communication skills.
  • Adept at conducting research into software-related issues.
  • Must be able to learn, understand, and apply new technologies.
  • Customer service skills an asset.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

 


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Engineering Consultant (GITHUB and REDGATE)

This is a 3-6 month contract

Must be able to work on-site- partial remote may be considered.

Our customer has an immediate need in Blue Bell, PA

My client in the Philadelphia, PA area is looking to bring on a Data Developer for a 3-6 month project. I believe remote work will be possible for this one. 

They are preparing for a healthcare/ security audit through a company called HiTrust & need to transfer all of their legacy applications into a source control repository. They are looking to hire some Developers who have experience with GitHub & transferring legacy applications.

Project

  • Source Control Compliance accreditation to companies
  • We have to transfer all our legacy apps into a source control repository
  • Source Control
    • Selected GitHub as the source control tool
    • Put all of our source code in GitHub
    • Looking for developers who have extensive knowledge of GitHub and transferring legacy apps (SQL, etc)
  • Data
    • Create synthetic DB's to store data- Redgate
    • Legacy developers who can lead the code and figure out the data permutation as they use the Redgate solution to create synthetic DB's
  • Separation environment
    • Need developers who have knowledge of working in different environments
    • Working with transferring code
    • And using source control tools to move between these environments

 Key Skills

  • Extensive knowledge of GitHub
  • Use of different platforms/environments
  • Scripting (SQL, Python)-very helpful
  • Knowledge of GitHub and Redgate
  • Knowledge of different server environments

 


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Help Desk Technician

Contemporary Staffing Solutions is currently recruiting a Help Desk Technician for a Direct Hire position in West Chester, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Help Desk Technician:

  • Answering support calls
  • Managing tickets
  • Resolve level 1 tickets and escalate when needed
  • Use various software tools and provide remote client support
  • Check client backups and identify issues
  • Install devices such as a PC, smartphones, printer/scanner by following a setup template
  • Basic virus remediation using established guidelines
  • Occasionally works at client site under the direction of a more senior staff member
  • Other duties as assigned 

 

Requirements of the Help Desk Technician:

  • Bachelors Degree in related field
  • Strong problem solving skills
  • General familiarity with Windows Desktop operating systems, including some knowledge of Windows 7 and 8
  • Knowledge of networking fundamentals
  • Good listening skills
  • Clear written and verbal communication, including basic spelling and grammar
  • Provide candid and respectful feedback
  • Timely reporting of task and project status to clients, and management tam and account managers as appropriate

 


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Underwriting Specialist

Contemporary Staffing Solutions is seeking an Underwriting Specialist for a Temporary position in Sherman Oaks, CA.

Responsibilities of the Underwriting Specialist:

  • Analyze new and renewal insurance applications to determine eligibility for coverage, available terms and conditions for pricing in accordance with established market underwriting guidelines
  • Submit new applications from brokers to underwriter for rate indications
  • Assess renewal submission from brokers for rate indications
  • Facilitate proposal and bind order in timely manner
  • Manage submission and tracking with underwriters

Requirements of the Underwriting Specialist:

  • Must have excellent Microsoft office skills ( Excel, Word, Access) to work in spreadsheets and with insurance premium raters
  • Strong verbal and written skills to communicate with underwriter and broker
  • Must be very organized and able to work with speed and accuracy in a demanding environment
  • Ability to effectively support underwriters and manager to deliver superior service to our customers
  • Insurance knowledge/terminology a plus

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Customer Service Representative

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Long-Term Contract positions in Wilmington, DE. Great opportunity for recent college graduates!!

Responsibilities of the Customer Service Representative:

  • Receive inbound calls from customers regarding present, past, and future accounts.
  • Assist customers with any questions or concerns regarding accounts.
  • Keep up to date with new policies and products of the Company.
  • Maintain a helpful rapport when speaking with customers about their accounts.

Requirements of the Customer Service Representative:

  • Must have a Bachelor's degree.
  • Must be able to multi-task effectively.
  • Type at least 40 WPM.
  • Must have a positive attitude and be eager to take on responsibilities.
  • Bilingual candidates are a plus

 


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Software Engineer

 

Direct Hire

No C2C rates/candidates

Our customer in Haddonfield, NJ has an  immediate need for a Software Engineer.  This is a full time, direct hire role.  Please email kayo@css-tec for all the details.

Job purpose

Create, enhance, and support custom enterprise software solutions. Focus will initially be on back-end development with future opportunities for front-end development.

Duties and responsibilities

  • Working with an agile team to develop, test, and maintain business applications
  • Design, develop, and test applications in accordance with established standards.
  • Assisting in the collection and documentation of user's requirements, development of user stories, and estimates.
  • Preparing supporting documentation on the status, operation and maintenance of software.
  • Participating in peer-reviews of solution designs and related code.
  • Package and support deployment of releases.
  • Working with teammates in the migration of older applications.
  • Developing, refining, and tuning integrations between applications.
  • Analyzing and resolving technical and application problems.
  • Adhering to high-quality development principles while delivering solutions on-time and on-budget.
  • Providing third-level support to business users.

Skills

o Hands-on Java software development experience including development of

  • RESTful service API’s
  • Automated testing (junit, postman, etc.)

Desirable Experience:

o Experience with X12N/EDI data formats

o Experience in the Spring Framework

o Experience with service oriented, enterprise service bus, micro service or serverless architecture(s).

o Experience with Amazon Web Services development.

o Experience in developing web applications using at least one UI framework (angular, react, etc.).

o Experience with server side javascript/node.js development.

 

Qualifications

  • College degree or equivalent experience
  • 3-5 years of coding/development experience

 


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Underwriting Specialist

Contemporary Staffing Solutions is currently seeking an Underwriting Specialist for a Contract position in Washington, DC.

An ideal candidate would be an experienced office worker, preferably with an insurance background, to perform high level administrative and underwriting duties.

Responsibilities of the Underwriting Specialist:

• Analyze new and renewal insurance applications to determine eligibility for coverage, available terms and conditions for pricing in accordance with established market underwriting guidelines
• Submit new applications from brokers to underwriter for rate indications
• Assess renewal submission from brokers for rate indications
• Facilitate proposal and bind order in timely manner
• Manage submission and tracking with underwriters

Requirements of the Underwriting Specialist:

• Must have excellent Microsoft office skills ( Excel, Word, Access) to work in spreadsheets and with insurance premium raters
• Strong verbal and written skills to communicate with underwriter and brokers
• Must be very organized and able to work with speed and accuracy in a demanding environment
• Ability to effectively support underwriters and manager to deliver superior service to our customers
• Insurance knowledge/terminology a plus

 


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Data Entry Operator

Contemporary Staffing Solutions is currently seeking an Data Entry Operator for a contract position in Miami FL.

Responsibilities of the Data Entry Operator:

  • Insert customer and account data by inputting text based and numerical information from source documents within time limits
  • Review data for deficiencies or errors, correct any incompatibilities if possible and check output
  • Generate reports, store completed work in designated locations and perform backup operations
  • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
  • Respond to queries for information and access relevant files

Requirements of the Data Entry Operator:

  • Proven data entry work experience, as a Data entry operator or Office clerk
  • Experience with MS Office and data programs
  • Familiarity with administrative duties
  • Organization skills, with an ability to stay focused on assigned tasks

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Human Resources Coordinator Media, PA

  • Assist with day-to-day department operations related to acquisitions
  • Work in UltiPro recruiting, onboarding, and core management
  • Data Entry to insurance and other related portals
  • Provide clerical and administrative support

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Senior Level Java Set/Test Engineer

Email kayo@css-tec.com

Must have previous Java Development experience

Long term contract opportunity in Wilmington, De. The client does require the consultant be able to interview ONSITE after a technical phone screen.   

  • Responsible for all QE members within scrum team
  • Strong experience in CICD
  • Java
  • Experience in developing/maintaining/managing testing framework
    • i.e. a developer that has transition into a role of building up frameworks
  • Interview process
    • Phone
    • Onsite
  • Soft skills: excellent communication skills. Self-motivated/driven and has the ability to keep the team focused and motivated

 

Best qualified candidate must have minimum five years of development/automated testing experience in Java on large software systems.
• Experience working in an agile development environment, preferably Scrum
• Can describe the overall function of several components in the technical platform
• Demonstrated very strong level of technical expertise both within own area of responsibility and other IT domains
• Proficient in object oriented design and design patterns
• Experience with unit testing tools such as JUnit, TestNG
• Experience in applying open source technologies, Node.js, Sails.js, Mongo d/b
• Can describe solutions in UML
• Understand Java, JEE, Javascript, O/R Mapping, SQL, PL/SQL, UNIX scripting, UML, Eclipse, Frameworks (Struts, Stripes, Spring), CVS/SubVersion, HTML, CSS
• Has expert knowledge of multi-threading, SOAP/REST, and MVC
• Well versed in RDBMS technology: Oracle, SQL Server
• Bachelor’s degree in Computer Science or Engineering

Bonus Points if you have

• Experience with Test Driven Development
• Experience of cloud based distributed software design and development
• Experience working in an Agile/Scrum environment
• Experience building applications that support automated testing using open source tools & technology like Selenium, Cucumber, Fitnesse etc. and other standard tool stack like SOAPUI Pro, Ranorex etc.
• Experience with Jenkins/Hudson/Nolio/SONAR/Fisheye/Crucible
• Domain background of Banking / Credit Card industry & associated applications like TSYS & FDR
• MS or PhD


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Healthcare Project Manager

 

  • Role: Project Manager    
  • Industry: Large Healthcare Client
  • Location: Philadelphia, PA Zip: 19103
  • Interview Mode: Phone Screen followed by an onsite
  • Duration: 7 month CONTRACT potential to hire

 

Description:

My client is seeking a PM that has Network Provider and/or Product experience.  They would ideally like candidates involved in projects related to healthcare credentialing.

*Candidate MUST HAVE Provider Network OR Product Experience—CREDENTIALING Projects are a big plus!*

 

 

Overview of Role:

  • (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans.
  • (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories.
  • (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling…) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments.
  • (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts.
  • (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices.
  • (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling…) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies.
  • (Procurement) Develops RFPs, leads bidder conferences, reviews vendor performance against contract by knowing the various types of contract breaches and potential impacts to the project, recommends improvements to procurement policies and influences approved vendor list. Optionally, collaborates with Legal and Contract Administration as a recognized key constituent regarding project contracts to develop typical contract clauses, conduct contract negotiations/resolves related issues and develops rationale/justification for internal vs. external resource utilization.
  • (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems.
  • (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired)

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Compensation Analyst

Contemporary Staffing Solutions is currently seeking a Compensation Analyst for a contract position in Hammonton, NJ.

Responsibilities of the Compensation Analyst:

  • Mapping out total spending and pay for company
  • Configuring pay grades and evaluating new employee titles
  • Recommend, develop, and implement appropriate employee compensation structure
  • Create and apply employee incentive plans

Requirements of the Compensation Analyst:

  • Minimum of 5 years experience with established compensation programs
  • Experience with company bonus programs
  • Proficient in Microsoft Excel
  • HRIS experience preferred
  • Excellent organizational skills and detail oriented.

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Residential Lender

Contemporary Staffing Solutions is currently seeking a Residential Lender for a Direct Hire position in Wilmington, DE.

Responsibilities of the Residential Lender:

  • Generate new loan originations through external sources and outside sales efforts including but not limited to: Real Estate Professional referrals, community activities, business referral partnerships; on-line application referrals, and branch referrals
  • Cross sell products and services
  • Partner with other branches in developing small business opportunities
  • Maintain compliance with BSA and other bank regulations
  • Underwrite new loans by determining risks and pricing components

Requirements of the Residential Lender:

  • Minimum of 3-5 years of residential lending experience
  • Proficient in Bank Loan Systems and Microsoft
  • Ability to work independently
  • Knowledge of FHMC/FNMA/FHA/VA regulations preferred
  • Strong organizational and communication skills

Perks:

  • A tiered incentive pay based on loans originated

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Financial Analyst (Bachelor's Degree Required)

  • Perform monthly audits of all asset and non-asset based invoices for accuracy and completeness.
  • Reconcile fees for asset and non-asset based plans to those fees listed in the service agreements.
  • Prepare fee processing requests based on service and compensation agreement terms.
  • Handle special invoice and manual invoice requests.
  • Prepare and review partner level invoice (s), if applicable.
  • Reconcile any payments received by check and process to lockbox.
  • Review service agreements for final invoicing of recordkeeping, miscellaneous and termination fees.
  • Process internal conversions.
  • Prepare monthly wire and quarterly plan receivable reconciliations, if applicable.
  • Reconcile final payments prior to plan liquidations.
  • Request termination refunds.
  • Address & resolve internal and external (i.e. Alliance Partner) billing and Finance inquiries, including invoice and report requests.
  • Assist with updating address/phone changes, update billing systems as needed.
  • Create and maintain documents/procedures as needed to meet Sarbanes - Oxley requirements.
  • Perform other duties and special projects as assigned by management.

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Medical Claims Adjuster

We are currently staffing for an insurance company Cherry Hill that is seeking Medical Claims Adjusters to join their team! This is a temp to permanent opportunity.

Responsibilities:

  • Input benefit codes and other information into the system at the specified goal in order to maintain the turn around time objective of 3-5 days
  • Maintains production minimums of 85-100 claims per day
  • Examine claim eligibility based on plan provisions
  • Obtain information to conclude processing and resolve any other issues or concerns
  • Maintains current follow up on all pending and suspended claims.
  • Answer incoming claims and eligibility phone calls

Qualifications:

  • Minimum of 5 years experience in insurance claim processing to include knowledge of CPT Coding
  • High school diploma or equivalent

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Administrative Assistant (Part Time)

We are currently assisting our client to fill a Part Time Office Assistant opening for a Residential Community in Chester Springs, PA.

 

Location: Chester Springs, PA 19425

Start Date: Within the next two weeks of May

Duration: Contract through summer – most likely early September

Work Shift: 25 hours - M-F, during normal business hours

Interview Process: Phone interview then in person interview with hiring manager

Pay Rate: $14 - $15/hour

Job Duties:

  • Answering incoming calls from current and prospective residents
  • Create Community Announcements
  • Create various community communications via web and print
  • Tracking and Filing Resident documents
  • Following up on resident inquires
  • Conduct pre and post event walk throughs at various clubhouses
  • Work with community members to uphold HOA policies
  • Support the Byers Station Executive board as requested
  • Ability to work part-time hours, with flexibility as needed

Skills and Qualifications:

  • Must have experience in an office setting
  • Will take a recent graduate for this just looking for summer work if they can start after Memorial Day and work through the summer
  • 2-4 years of Administrative experience required
  • Strong professional verbal and written communication skills
  • Strong MS Office skills especially Word, Excel and Outlook
  • Excellent organizational skills
  • Professional phone etiquette
  • Friendly and welcoming demeanor
  • Must have own reliable transportation

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Administrative Assistant

  •  Provide administrative support for local office including telephone/email communications, scheduling, processing incoming and outgoing mail, ordering office supplies, office equipment maintenance and operation, inventory control and file creation and maintenance - both electronic and hard copy;
  • May provide receptionist duties, including answering phones, greeting visitors, and accepting deliveries;
  • ·Maintain and update branch office contact database and calendar;
  • Prepare client correspondence and other internal correspondence;
  • Complete monthly (or as needed) expense reports for office staff;
  • Maintain electronic files for all incoming and outgoing correspondences;

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Collections Representative

Schedule:
Must have the flexibility and be able to work an eight-hour shift between the hours of 8:00 a.m. – 8:00 p.m. and work one rotating Saturday a month. (Work shift will be assigned after training). No time off during the first 90 days of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
  • Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
  • Maintains confidentiality of customer’s nonpublic information
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Maintains customer records on servicing platform
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
  • Provides written and verbal responses to customer inquiries as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

  • Ability and knowledge of basic computer skills
  • Strong negotiation and verbal communication skills
  • Experience in skip tracing
  • Previous Mortgage Experience, Preferred Education and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Must be familiar with FDCPA guidelines
  • Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
  • Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Reasoning and Critical Thinking Ability

Education and/or Experience:

High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred
2+ years previous Call Center experience required, with a minimum of 2 years in a Collections environment

  • 6 weeks of training
  • Mortgage collections experience preferred – will consider auto, personal loans, credit cards and medical
  • Previous experience IN A CALL CENTER preferred
  • Solid work history and tenure – minimal gaps *provide explanations
  • Bi-lingual a Plus

 


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PHP Developer

  • Role: PHP Developer   
  • Industry: Insurance    
  • Location: Malvern, PA  
  • Interview Mode: Phone Screen followed by an onsite
  • Duration: 6-12 month contract potential to extend

 Required Skills:

Expert PHP development experience
Expert JavaScript development experience.
AJAX
JQuery
JSON
Familiarity with React.js or other JavaScript framework a plus.
Experience working with MSSQL, and MySQL.
Ability to effectively work in MS Windows and Linux environments.
Excellent verbal and written communication skills.
Knowledge pertaining to object oriented programming and ability to identify Microsoft C# structures used to support it, is required
A working knowledge of an object-oriented programming language (e.g., C#, Java, C++, etc.) is required.
Ability to work effectively on a Scrum team in an Agile development environment.
Understanding of software development life-cycle (SDLC).
Source code control management preferably GIT.

Additional Desired Skills:
- Familiarity with Moodle or other LMS systems.
- Familiarity with Jira business software.
- Familiarity Automated Software Testing Experience.


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Purchasing Assistant

CSS is currently seeking a Temp Purchasing Assistant located in Malvern, PA.

Hours: M-F, normal business hours- temporary, unsure of duration, possibility to become perm is 50/50

  • Purchases products and services, review purchase requisitions, quotes, issue purchases orders to suppliers, and place orders.
  • Thru the DCO process, updates purchasing specs and creates or edits part number master data.
  • Tracks tooling use by supplier, for molded items, reporting on percentage of useful life remaining.
  • Performs market watch on key materials or suppliers, and makes recommendations for strategic management of materials.
  • Maintains contact with vendors regarding status of purchases, provides supplier feedback.
  • Manages supplier and supply chain, to maintain lowest or best, consistent, inventory levels.
  • Works closely with supplier corrective actions.
  • Manages grief issues with receipts or invoices, having ownership of purchases from cradle to grave.
  • Maintains files or records related to purchasing and supplier activities.
  • Creates and participates in supplier business reviews, may participate in supplier audits.
  • Sources new suppliers, obtaining competitive bids, and working with Quality on supplier approval process.
  • Identifies purchasing strategies that provide high customer service and minimizes overall labor and inventory.
  • Work with sales team to assist in answering customers questions in regards to product availability with vendors.
  • Works with sales team to aid in cross referencing competitors’ products in a timely fashion.
  • New product introduction, pro-actively managing safety stocks and micro-manage new product introduction.
  • Analyzes inventory movement to ensure proper utilization, making recommendations for dead inventory.
  • Analyzes sales trends, and managing projected available Finished Good inventory levels. Requires the ability to apply mathematical concepts such as fractions, percentages, and ratios for practical solutions.
  • Works with Sales and Marketing, reviewing business trends and obtaining projections.
  • Involved with Customer Service and OEM sales, providing or approving shipment dates.

 


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Administrative Assistant

Contemporary Staffing Solutions is seeking a dynamic Administrative Assistant for an exciting opportunity with one of our valued clients. We have built our credibility on professionalism, ethics and reliability through a commitment to matching quality candidates with the right career opportunities. The Administrative Assistant is responsible for greeting all co-workers and clients in a professional and friendly manner. We are looking for a positive individual with previous receptionist experience.

Responsibilities of the Administrative Assistant:

  • Answering phones and transferring to appropriate co-workers.
  • Greeting clients and co-workers in a bubbly, professional manner.
  • Scheduling meetings and events for office.

Requirements of the Administrative Assistant:

  • Maintaining professional demeanor at all times.
  • Highly organized and attention to detail.
  • Previous experience in front desk/administrative work.

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Eligibility Specialist

Contemporary Staffing Solutions is currently looking for an Eligibility Specialist in Philadelphia, PA. This candidate will be responsible for case management and assisting with any customer/client questions in application process. This candidate will ideally have administrative experience or non- profit experience.

 

Responsibilities of the Eligibility Specialist:

  • Assist with all customer questions pertaining to account information or application process.
  • Organize all client file and information.
  • Conduct phone and in person interviews to verify applicants.

 

Requirements of the Eligibility Specialist:

  • Organization skills and ability to maintain confidentiality among client information.

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Talent Acquisition Specialist

Contemporary Staffing Solutions is currently looking for a Talent Acquisition Specialist in Philadelphia, Pa. This candidate will be responsible for creating HRIS system and updating all accurate information.

 

Responsibilities of the Talent Acquisition Specialist:

  • Manage full cycle recruiting process.
  • Create job postings, source for candidates, phone screen and in person interview.
  • Extend offers and generate offer letters as well as, communicate with clients directly.
  • Organizing various HR files and documents.

Requirements of the Talent Acquisition Specialist :

  • Bachelor's degree is preferred.
  • Excellent verbal and written communication skills.
  • 1-2 years of experience in administrative or HR experience..

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Financial Processor (Entry Level)

Contemporary Staffing is currently seeking candidates who are looking to gain experience in the Mortgage industry or in a professional/corporate office environment.

 

Junior Processors - process and prepare mortgage loans

These positions are temporary to hire and have great growth opportunities!

BACHELOR'S DEGREE REQUIRED

$15.50/hour

Normal Business Hours

Responsibilities:

  • Communicates actively w/ any third parties
  • Processes all loan files pursuant to the pre-closing checklist
  • Prepares loan for Processing Manager sign-off review
  • Prepares loan file for final clear to close with Underwriting
  • Communicates any and all loan changes to Sales
  • Communicates with Sales team in a timely manner
  • Works in conjunction w/ Sales to ensure every loan in their pipeline is moving through the process
  • Maintains daily workflow prioritization
  • Coordinates all closing requests from Sales to the appropriate departments
  • Follows loan through funding process
  • Participates in a structured, hands-on training and development program with advancement opportunities

Qualifications:

  • Bachelor’s Degree is required
  • Ability to work and thrive in a fast-paced environment
  • Must work well in a team environment
  • Detail oriented
  • Excellent written and verbal communication skills
  • Proficient with MS Office
  • Able to handle multiple tasks and meet deadlines

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Bank Teller

Contemporary Staffing Solutions is currently looking for Bank Teller/Customer Representatives in a financial setting. These candidates will be responsible for assisting members with inquiries regarding their accounts and various plans offered.

 

Responsibilities of the Bank Teller/Customer Representative:

  • Handling requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures.
  • Processing everything in a timely manner and ensuring that all information in database is accurate and confidential.

Requirements Bank Teller/Customer Representative:

  • Bachelors or at least 1-2 years of CSR experience in financial industry.
  • Various shift times available.

 


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Recent College Graduates with Business Degree

Contemporary Staffing Solutions is currently looking for RCG's with a business background in the Philadelphia area!

 

Responsibilities of the RCG:

  • Assist with various financial reporting.
  • Assist with billing processes and updating information in system.
  • Working in excel to review and update various financial documents.

 

Requirements of the RCG:

  • Bachelor's degree in finance or business.
  • 0-2 years of experience.
  • Proficient to advanced Excel skills.

 


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Temp Recruiter

Contemporary Staffing Solutions is currently looking for a Temp Recruiter in Philadelphia, PA. This candidate is responsible for full cycle recruiting and meeting any quota's and goals set. The ideal candidate is someone who is outgoing, professional, and has excellent communication skills and has 2-3 years of experience in recruiting.

 

Responsibilities of the Temp Recruiter:

  • Working on 30-40 requisitions at a time.
  • Responsible for sourcing, interviewing and meeting with qualified candidates.
  • Build great candidate relationships before, during, and after place on assignments.
  • Review and edit resumes.
  • Provide positive feedback to candidates.
  • Must be able to speak and work professionally with clients.

Requirements of the Temp Recruiter:

  • 2-3 years of recruiting/admin experience.
  • Ability to communicate effectively via phone, email and face to face.
  • Demonstrate professionalism and eager to succeed and learn at all times.
  • Must be goal and numbers oriented.

 


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Salesforce Administrator

Contemporary Staffing Solutions is currently recruiting a Salesforce Administrator for a Direct Hire position in Philadelphia, PA.

 

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Salesforce Administrator:

  • Role will act as the Support Liaison to the business for all Salesforce-Related Tasks.
  • The Salesforce.com Administrator will be instrumental in the implementation and ongoing use of Salesforce across multiple departments.
  • This role will involve configuration and maintenance of Salesforce, salesforce custom development tasks, and custom development outside of Salesforce to support integration.
  • This role will include working closely with business leaders to understand needs, and prescribe solutions based on a strong working knowledge of the Salesforce.com platform.
  • Configure and customize Salesforce.com Service Cloud environment.
  • Perform Data Modeling for internal and external Salesforce Data
  • Design and Configure call center flows with Service Console and Salesforce Connect covering Account Setup, Case Management, Workflow, Knowledgebase, dashboards and reporting
  • Identify existing and upcoming features and best practices to ensure maximum value of Salesforce platform.
  • Design and configure Salesforce UI to meet business requirements.

Requirements of the Salesforce Administrator:

  • Salesforce Certification (Admin and/or Developer)
  • Salesforce Certification in Service Cloud
  • 3-5 years' experience implementing and configuring Salesforce.com
  • Experience implementing Salesforce Service Cloud in a commercial call center environment
  • Experience working with Case Management, Email-To-Case, Workflow, and Approval Processes
  • BS in information technology, computer science or related field preferred
  • Experience with Apex, Force.Com, SOQL, Triggers, and Visual Force page development.
  • Experience with data loader batch integrations and Salesforce Connect real-time integrations via soap and rest
  • Experience with C# .Net and/or Oracle development a big plus 
  • Experience with requirements gathering and direct customer interaction a plus
  • Experience with CTI connectors within Salesforce

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Senior QA Analyst

Contemporary Staffing Solutions is currently recruiting a Senior QA Analyst for a Direct Hire position in Philadelphia, PA.

 

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Senior QA Analyst:

  • Create and execute thorough manual test plans, including positive and negative testing, functional testing, and regression tests
  • Test efficiently with innovative tools and automation
  • Identify defects in the software prior to deployment to a live environment
  • Report defects and track their progress through Jira
  • Work with engineers on troubleshooting and identifying root causes
  • Execute regression tests after production releases performing post implementation validations

 

Requirements of the Senior QA Analyst:

  • Bachelor’s Degree in computer science, management information systems, or a related degree from an accredited college or university
  • Demonstrate a strong technical aptitude
  • Experience working with:
    • Windows CE, XP, 7, 8
    • Office 2007- 2013
    • Software Testing Essentials
  • Understanding and/or experience in the following is a plus:
    • Administration of systems such as Jira, Confluence, Zephyr
    • PCI policies and best practices
    • Knowledge of the payment industry, including EMV, eCommerce sites, industry best practices
    • Java
    • .Net
    • Lua
    • iOS
    • Android
    • Selenium
    • Micros Point of Sale
    • Ingenico Hardware
    • VeriFone Hardware
    • Experience with any Point of Sale software (retail, hotel, ecommerce, restaurant)

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Sales and Enrollment Account Specialist

We are looking for Sales Enrollment and Account Specialists to work for a company located in Malvern, PA!

Must be able to drive to work

Hours: 11:30AM-8:00PM Monday through Friday 

Sole responsibility for the support of 1 or more sales regions and their Regional Account Specialist. This includes but is not limited to; new patient enrollment and activation. Handling customer issues and contact with the practices and account executives. 

Responsibilities:

·   Secondary interface with patients, health care professionals and Account Executives in assigned region(s).

·   Responsible for processing patient enrollments for assigned region.

·   Responsible for handling some inbound calls and service related issues from both the practices and account executives.

·   Responsible for patient follow up for activations or additional information.

·   Responsible for assisting with re-educating practices via phone when regarding system, process or procedure changes.

·   Proactively communicate with practices and account executives regarding delays in patient enrollment or when information is needed to proceed with the order.

·   Responsible for executing/displaying a level of persuasion and value regarding BioTelemetry and its service offering; helping decrease cancellations and early discharges.

·   Working closely with an outside agency to assist patients with activation of devices who are unable to activate on their own.

Education and Experience:

·   Bachelor’s Degree and/or equivalent work experience in healthcare; high school diploma at minimum.

·   Previous experience in high volume Customer Calling/Processing Center experience, preferably in healthcare industry.

·   Inside sales and account management

·   Experience with Cardiac devices a plus.

·   Front/Back office physician practice knowledge a plus.

·   Healthcare Referral Network knowledge a plus.

Specialized Knowledge:

·   Excellent written and verbal communication skills; Professional and pleasant phone etiquette a must.

·   Consistent clean/professional demeanor and attire a must.

·   Ability to be an active listener and problem solver.

·   Responsible for staying abreast and current of the Arrhythmia Detection industry, trends, clinical innovation and changes.

·   Ability to consistently display a positive, optimistic and professional view of BioTelemetry and our service offering.

·   Knowledge of Arrhythmia detection products and services .

·   Ability to multi task and juggle several duties with an extreme attention to detail.

·   Ability to successfully prioritize goals and work task.

·   Ability to possess and display a high sense of urgency as it relates to each Top Account and their patients.

·   Excellent relationship/rapport building and interpersonal skills.

·   Must possess a strong sense of delight and customer service.

·   Proficient computer skills using Windows-based applications and MS Office Suite.


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Lead Software Engineer (Ruby on Rails)

Contemporary Staffing Solutions is currently recruiting a Lead Ruby on Rails Engineer for a Direct Hire position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Responsibilities of the Ruby on Rails Engineer:

  • Proactively seek out and complete features in a reasonably scheduled time
  • Pair with other developers to troubleshoot, refactor, and help/learn
  • Provide constructive code reviews of pull requests
  • Write effective tests proving accuracy of code
  • Communicate to fellow team members the reasons why choosing approaches to solutions.

 

Requirements of the Ruby on Rails Engineer:

  • 5+ years developing browser-based software applications;
  • Familiarity with data engineering and back-end data processing;
  • Developed mastery with Ruby on Rails and React/Angular JavaScript frameworks (an example project at home is all that is needed);
  • Proficiency in another programming languages a plus, like Python, Elixir, or Go;
  • Excellent problem solving and communication skills, a detail-oriented personality, a collaborative spirit, and a love for technology that will ultimately impact the lives of others;
  • Experience in other aspects of web development like graphics, video, writing, server admin, database optimization, and or deployment automation is a plus.
  • Comfortable working with Google Cloud Platform (GCP) and understand different services that GCP offers.
  • College degree – especially in a CS-related field is a plus.

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Mortgage Collections

We are seeking a Call Center Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Fort Washington, PA

Not Public Transportation Accessible

$15 - $18/hour

Direct Hire


Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Transfer calls
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, finance, call center, or mortgage
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

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Accounting Clerk (AP)

We are seeking an Accounting Assistant (AP) to become an integral part of our client's team! You will compile data, compute charges, and prepare invoices.

 

Pay: $15-$17/hour

Temporary for around 3 months, but could be extended!

Responsibilities:

  • Calculate costs of goods and services
  • Track and record deliveries to customers
  • Distribute invoices for sales review
  • Import invoices
  • Set up Vendor information
  • Print & match checks
  • Keep accurate records in accordance with company standards
  • Perform all other office tasks

Qualifications:

  • Associates or Bachelors Degree highly preferred
  • 1 - 3 years of accounting/accounts payable experience required

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Network Engineer

Key Accountabilities
Lead Network Engineering Technologist responsible for delivering complex network infrastructure solutions in alignment with our business needs and overall network strategy.

This includes:
-Follow team processes to gather requirements, deliver design drawings, deployment plans, network integration plans, configuration and integration of devices, turnover to operations, and other “build the bank” type network engineering responsibilities and processes.

-Work with stakeholders to develop requirements for new connectivity in support of Cloud, MAN, WAN, data center and branch deployments

-Secure of funding for proposed designs via governance process (i.e. review of technical designs documentation and build of material), while keeping in mind opportunities for cost reductions.

-Adherence to all change management process

-Knowledge and Documentation Transfer to the Operations Support team

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Operational Risk Framework and internal Policies and Standards.

Basic Qualifications:
• 5+ years of experience in designing and implementing complex data networks
• 5+ year in-Depth technical knowledge of network components (switches, routers, etc.) and routing protocols (TCP/IP, BGP, OSPF, EIGRP, etc.).
• Four-year college degree in Telecommunication Networks, Electrical Engineering, Computer Science or equivalent experience.

Preferred Skills:
§ Data - CCIE qualification or equivalent experience
-Proven detailed experience in designing large-scale, enterprise network solutions in large, financial institutions
- In depth technical knowledge and experience of the use of multicast within the banking environment
- Good experience with Arista technology and data center design
- Extensive knowledge and experience of WAN routing technologies (MPLS, etc.).
- Good knowledge of MAN technologies, optical networking.
- Good knowledge of wireless technologies and implementation.
- A good awareness of VOIP technology and its implementation in a Cisco Routed / Switched environment including voicemail, call-logging and voice recording design experience.
- Good experience with Load Balancer technology (F5).
- Good experience with Firewall technology (Checkpoint, Fortinet, Juniper)
- Knowledge of Juniper products a plus.
-Capable of bringing together expert knowledge from across the organization and consolidating into a cohesive end-to-end network solution
-Strong communications skills. The ability to effectively communicate and sell complex network solutions
-Ability to work with multiple stakeholder
-Team player.
-Strong attention to detail


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Systems Administrator

Position Summary:

As a Systems Administrator, you will work with our Technical Services team to ensure the normal operation of on-premises and cloud infrastructure and to facilitate efficient development, deployment, and monitoring of applications and systems.

Responsibilities:

  • Infrastructure and technical operations support        
    • Collaborate with our IT Services team to triage support tickets related to infrastructure
    • Respond quickly to support tickets in accordance with appropriate SLA
    • Document problems and resolutions in Wrike            
    • Identify and implement improvements that reduce overall support burden
  • IT Services
    • Help track spending and manage reservations in cloud infrastructure
    • Maintain infrastructure as code and help build and maintain deployment pipeline
    • Provide knowledge support and best practices to engineering
  • Security       
    • Develop and document an IT security policy that governs hardware change management, threat analysis mitigation, what we do in case of a security breach, how we handle onboarding and offboarding of employees.
    • Serve as a technical resource in security audits and ensure successful implementation of security policy
  • Disaster Recovery Plan development and Management

Required Qualifications and Experience:

  • Systems Administration, especially in the context of Google Cloud Platform
  • Configuration Management with Ansible and Terraform
  • Information and Platform Security

Preferred Qualifications and Experience:

  • Experience developing automation solutions and working in a highly automated environment
  • Experience supporting a call center environment
  • Experience with legacy Microsoft platforms(Office365, SharePoint etc)
  • Experience with VMWare VSphere
  • Containerization and Orchestration with Docker and Kubernetes
  • Knowledge of securing highly sensitive and HIPAA protected data
  • Experience undergoing a security audit such as SOC 2

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Project Coordinator

Project Info:

Our client is revamping a lot of their internal applications. This role will sit in IT and also be used on the business side as the coordinator between IT and the business. They are looking for someone that has high energy, that is able to work with high level executives and that can positively  challenge PM’s when projects fall behind.

 

Duties:

  • Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees.
  • Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
  • Meets cost standards by monitoring expenses; implementing cost-saving actions.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Meet with executives to discuss were projects stand in the pipeline

Requirements:

  • Very strong communication skills both verbally and written
  • Ideally 3-4 years of Project Coordination experience
  • Some experience working as a Jr PM on a project
  • Strong executive presence and worked with executives and business owners directly
  • Experience pushing forward projects that are delayed and resolve the issue with the Project owner
  • PMP, CSM Cetrifications desired
  • Experience working on application development projects
  • Experience working in an Agile environment

View details

Outgoing Account Executive

Outgoing Account Executives
The Contemporary Staffing Account Executive is accountable for creating and implementing successful sales strategies via new business development and existing account penetration.

Responsibilities:

  • Client Development Activities
  • Identify potential end-users and decision makers
  • Establish contact relationships to build upon the business and obtain referrals
  • Identify cross-selling opportunities for other CSS Business Units
  • Identify national/third-party MSP/VMS opportunities
  • Schedule and conduct new client visits
  • Planned and consistent communication to prospective clients to obtain and close agreements for services.
  • Consistently identify new client contacts within existing accounts to ensure account penetration.
  • Establish client expectations and share with internal staff.

Sales Development Activities

  • Develop a 30-60-90 day marketing plan to create a strategic sales initiative.
  • Source, research and qualify leads/targets for tier 1, 2 and 3 level accounts consistently maintaining 30 for each.
  • Actively promote CSS Business Units and Program Solutions through participation in professional associations, trade shows and other public relations opportunities.
  • Monitor, compile and analyze information on competitors to assist with the creation of an enhanced marketing plan.
  • Minimum of 250 dials weekly to achieve successful connect ratio
  • Minimum of 10 qualified weekly appointments
  • Conduct minimum of 25 “warm” canvass calls weekly
  • Develop value-driven presentations for delivery during client visits
  • Consistently and accurately update CRM system for effective communication and creation of touch plan
  • Obtain two new tangible job orders weekly

Requirements:

  • BA/BS degree along with a minimum of 2-3+ years of Sales experience, preferably within a service related industry
  • Excellent presentation skills
  • Strong verbal and written communication skills as well as problem solving skills
  • Excellent relationship-building skills
  • Goal-oriented and self-motivated
  • Good planning and organizational skills necessary to achieve business goals
  • Ability to work independently with minimal supervision
  • Ability to travel and/or work extended hours when necessary

View details

Outgoing Account Executive

Outgoing Account Executives
The Contemporary Staffing Account Executive is accountable for creating and implementing successful sales strategies via new business development and existing account penetration.

Responsibilities:

  • Client Development Activities
  • Identify potential end-users and decision makers
  • Establish contact relationships to build upon the business and obtain referrals
  • Identify cross-selling opportunities for other CSS Business Units
  • Identify national/third-party MSP/VMS opportunities
  • Schedule and conduct new client visits
  • Planned and consistent communication to prospective clients to obtain and close agreements for services.
  • Consistently identify new client contacts within existing accounts to ensure account penetration.
  • Establish client expectations and share with internal staff.

Sales Development Activities

  • Develop a 30-60-90 day marketing plan to create a strategic sales initiative.
  • Source, research and qualify leads/targets for tier 1, 2 and 3 level accounts consistently maintaining 30 for each.
  • Actively promote CSS Business Units and Program Solutions through participation in professional associations, trade shows and other public relations opportunities.
  • Monitor, compile and analyze information on competitors to assist with the creation of an enhanced marketing plan.
  • Minimum of 250 dials weekly to achieve successful connect ratio
  • Minimum of 10 qualified weekly appointments
  • Conduct minimum of 25 “warm” canvass calls weekly
  • Develop value-driven presentations for delivery during client visits
  • Consistently and accurately update CRM system for effective communication and creation of touch plan
  • Obtain two new tangible job orders weekly

Requirements:

  • BA/BS degree along with a minimum of 2-3+ years of Sales experience, preferably within a service related industry
  • Excellent presentation skills
  • Strong verbal and written communication skills as well as problem solving skills
  • Excellent relationship-building skills
  • Goal-oriented and self-motivated
  • Good planning and organizational skills necessary to achieve business goals
  • Ability to work independently with minimal supervision
  • Ability to travel and/or work extended hours when necessary

View details

Outgoing Account Executive

Outgoing Account Executives
The Contemporary Staffing Account Executive is accountable for creating and implementing successful sales strategies via new business development and existing account penetration.

Responsibilities:

  • Client Development Activities
  • Identify potential end-users and decision makers
  • Establish contact relationships to build upon the business and obtain referrals
  • Identify cross-selling opportunities for other CSS Business Units
  • Identify national/third-party MSP/VMS opportunities
  • Schedule and conduct new client visits
  • Planned and consistent communication to prospective clients to obtain and close agreements for services.
  • Consistently identify new client contacts within existing accounts to ensure account penetration.
  • Establish client expectations and share with internal staff.

Sales Development Activities

  • Develop a 30-60-90 day marketing plan to create a strategic sales initiative.
  • Source, research and qualify leads/targets for tier 1, 2 and 3 level accounts consistently maintaining 30 for each.
  • Actively promote CSS Business Units and Program Solutions through participation in professional associations, trade shows and other public relations opportunities.
  • Monitor, compile and analyze information on competitors to assist with the creation of an enhanced marketing plan.
  • Minimum of 250 dials weekly to achieve successful connect ratio
  • Minimum of 10 qualified weekly appointments
  • Conduct minimum of 25 “warm” canvass calls weekly
  • Develop value-driven presentations for delivery during client visits
  • Consistently and accurately update CRM system for effective communication and creation of touch plan
  • Obtain two new tangible job orders weekly

Requirements:

  • BA/BS degree along with a minimum of 2-3+ years of Sales experience, preferably within a service related industry
  • Excellent presentation skills
  • Strong verbal and written communication skills as well as problem solving skills
  • Excellent relationship-building skills
  • Goal-oriented and self-motivated
  • Good planning and organizational skills necessary to achieve business goals
  • Ability to work independently with minimal supervision
  • Ability to travel and/or work extended hours when necessary

View details

Mobile/iOS Developer

Contemporary Staffing Solutions is currently recruiting a Mobile/iOS Developer for a Direct Hire position in New York City.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

 

Requirements of the Mobile/iOS Developer:

  • At least 3 years of mobile engineer experience
  • Published at least 1 app to the App Store
  • Experience in Core Data (prefer)

View details

Collections Representative

Contemporary Staffing Solutions is staffing for a Collections Representative position in Camden, NJ. Responsible for the collection of 60 and 90 day delinquent customer accounts by complying with standard department and company policies and procedures 

 

Responsibilities:

  • Review status of delinquent accounts report and email or make outbound calls to notify customer, and make arrangement to secure payment and follow up.  Documentation of calls/emails should be tracked in accounting software in accordance with company policy. 
  • Answer phone, timely investigation to resolve customer requests, billing disputes and or account issues.
  • Establish and maintain working relationships with new and existing customers. 
  • Accurate and timely documentation of interactions with customers and information regarding financial status and collection efforts. 
  • Verify with accounting supervisor when to place customer on credit hold, documentation in accounting software of reasons hold was placed. 
  • Process credit card payments and maintain records of such payments.
  • Daily maintenance, processing and recording of customer electronic payments (ACH). 
  • Perform new account setups in accounting software, when needed.  Notify respective parties once completed. 
  • Assist with month end cleanup of accounts receivable aging report, assist with processing and mailing of customer statements. 
  • Keep accounting supervisor, and if needed controller & CFO, of work status, problems and progress, as related to work assignment, or issues unresolved at hand. 
  • Serve as primary backup, as needed, to accounting supervisor. 
  • Assist with special projects, as needed.

Requirements:

  • High School Diploma or equiviliant
  • 1-2 years or equivalent of progressive credit collection experience.
  • Team player, problem solver

View details

Administrative Assistant

 

Contemporary Staffing Solutions is currently staffing for an Administrative Assistant in Mount Laurel,NJ.

 

Responsibilities of the Administrative Assistant:

  • Managing a busy mailbox
  • General search functions in Excel
  • Assisting employees with base requests
  • Creating and managing documents

Requirements:

  • High School Diploma or equivalent
  • Previous administrative experience
  • Intermediate level Excel experience
  • Detail oriented

 


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Patient Services Representative

Contemporary Staffing Solutions is currently seeking a Patient Services Representative for a full-time Patient Services Representative in West Berlin, NJ.

The duties of the PSR include but are not limited to the following functions:

  • Answering phone calls in the Phone Unit which include scheduling, rescheduling, and cancellations.
  • Acknowledge patients arrival in a timely and pleasant manner.
  • Distributes and updates HIPAA paperwork each visit and obtain proper signature through EMR.
  • Collects co-pays.
  • Informs patients of outstanding balances and requests payment.
  • Assists in answering office telephones, takes accurate messages, schedules appointments, or any other patient request.
  • If precertification is required for the office procedure or radiology procedure ensures the precertification is obtained.
  • Balances all monies collected against the office/procedure visit.
  • Coordinates patient flow with clinical staff.
  • Schedules follow up appointments.
  • Becomes knowledgeable about satellite offices.
  • Gains a working knowledge of Urology terms.
  • Other duties as assigned.


Job Requirements:
• High school diploma or general education degree (GED).
• Medical Assistant preferred
• Candidate must have excellent customer service skills.


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Customer Service Representative

Contemporary Staffing Solutions is currently staffing for a Customer Service Representative position located in Ewing, NJ. The ideal candidate should have 1-2+ years experience in a customer service/call center atmosphere.  This candidate should have excellent communication skills (written and verbal), a strong phone presence, and a high sense of urgency. This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients. This candidate would have strong interpersonal skills and relationship building abilities.

 

Responsibilities of the Customer Service Representative:

• Answer customer telephone inquiries courteously, listen effectively and provide appropriate information, utilizing problem resolution to mortgagor.
• Participate in a six week training program, meeting assessment requirements throughout.
• Research and resolve inquiries via multiple means of communication, including verbal and written correspondence.
• Ability to handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
• Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
• Ability to cross-sell products and services with focus on customer satisfaction and retention.
• Responsible for working to meet individual and team goals for service level agreements on a daily basis.
• Responsible for providing first call resolution and root cause analysis
• Responsibility for process improvement in daily duties.
• Responsible for interacting with clients through telephone, email and face to face interactions.
• Complete other duties and projects as assigned by the Customer Service Manager.

 

Requirements for the Call Center Representative:

• Four degree preferred with minimum of 4 years in industry and/or call center environment experience required
• Strong Interpersonal Relationship skills
• Experience working with dialer systems in a call center environment preferred
• Strong work ethic including strict adherence to work schedule times and deadlines
• Successful completion of New Hire Training Program
• Flexibility and ability to adapt to change quickly
• Ability to work with all levels of management
• Excellent Listening skills
• Strong problem resolution skills
• Excellent verbal and written skills

 

Schedule:

MON/TUES 9:30-7pm WED/THURS/FRI 10-6:30pm (WED/THIRS/FRI OFF) SAT 10-3:30pm

 


View details

1st Party Collections

Contemporary Staffing Solutions is currently recruiting 1st Party Collections Representatives for Contract to Hire positions in Cherry Hill, NJ

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience. This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

 

Responsibilities of the 1st Party Collections Representative:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

Requirements of the 1st Party Collections Representative:

  • High School diploma or equivalent
  • Bilingual is a plus
  • Previous collections experience preferred
  • Proficient in data entry, multitasking and computer navigation
  • Excellent communication skills, with the ability to negotiate
  • Ability to calculate figures such as interest rate and percentage
  • Excellent time management skills

View details

Data Entry Clerk

Contemporary Staffing Solutions is currently recruiting for a Data Entry Clerk for a Contract role in Cherry Hill, NJ

The ideal candidate would have 2-3+ years data entry experience and previous customer service experience. The ideal candidate would have previous financial or banking experience and a high attention to detail. This candidate should be computer savvy, organized, and able to work in a high volume, fast paced environment.

Responsibilities of the Data Entry Clerk:

  • Amend banking errors and credit and debit the customer accounts
  • Compile, copy, sort, and file records of office activities, business transactions and other activities
  • Maintain and update filing, inventory, mailing, faxing, coping, and database systems
  • Compute, record and proofread data and other information, such as records or reports.

Requirements of the Data Entry Clerk:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years data entry experience is required
  • Previous financial/banking/mortgage industry experience is preferred
  • Must be organized and have a high attention to detail
  • Must be customer service oriented
  • Must be computer savvy and be able to navigate Microsoft Office

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Call Center Specialist

Contemporary Staffing Solutions is currently recruiting for a Call Center Specialist for a Direct Hire role in Marlton, NJ

The ideal candidate would have 2-3+ years in a high volume call center. A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience. This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency. This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients. This candidate would have strong interpersonal skills and relationship building abilities.

Shift:

  • Training: Mon-Fri, 8-5 (6 weeks - NO time may be missed)
  • After Training: Call Center is open from 8a-7p - shifts include: 8-5, 8:30-5:30, 9-6, 10-7 (must be flexible for ANY shift)
  • Must work 1 Saturday a month with a day off during the week

Responsibilities of the Call Center Specialist:

  • Answer inbound and make outbound calls and respond to customer requests
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of the Call Center Specialist:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years experience in a high volume, fast paced call center is required
  • Previous mortgage, banking, or finance experience is strongly preferred
  • Previous collections experience is preferred
  • Must have excellent communication skills, both written and verbal
  • Must have 5+ years customer service experience and be extremely customer service oriented
  • Must be adaptable, organized, and detail oriented

View details

Insurance Verification Specialist

  • Process patient and insurance correspondence
  • Handle requests for billing-related documents and EOBs
  • Audit hospital accounts and investigate dispute charges.

View details

Call Center Representative

CSS is currently seeking Call Center Representatives located in Langhorne, PA.

Location: Langhorne, PA (NOT public transportation accessible- must drive)

Pay: $12.00 per hour plus OT pay

Temp: 6+ Months

Shifts & Scheduling:

  • Open 7 days/week: 8am-1am (can choose your shift preference, days/hours)
  • They do the scheduling 1-2 weeks out
  • They try to accommodate as many people as they can
  • If they can’t work weekends, then they’ll need to work a later shift

Training (1 week) – Monday-Friday, 8a-5p

 

Responsibilities:

  • As part of this team, you will handle customer service/technical support calls, emails, and chat discussions.
  • You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience. 

Perks!

  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests

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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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