Call Center & Office

Bilingual Customer Service SPOC (Mortgage, Call Center)

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage.  This may include helping in a call center capacity in one of the following functions:  customer service, collections, and loss mitigation.


Essential Job Functions:
•    Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
•    Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
•    Work with borrower on repayment plans to get them back to a current status.
•    Assist the borrower with loss mitigation options, how to apply, and status updates.
•    Must be familiar with investor guidelines and available programs.
•    Remain as the single point of contact until the borrower is current or approved for loss mitigation.
•    Maintains confidentiality of customer’s non public information.
•    Provides written and verbal responses to customer inquiries as needed.  
•    Answers inbound/outbound calls involving customer service and collection issues.
•    Must have active and fully transferrable NMLS Safe Act license or ability to obtain within 120 days of employment
 
Other Related Duties:Customer service, collections, and loss mitigation experience in a mortgage environment.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
•    High school diploma or GED required
•    Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.


•    Schedules:  
•    The department is open from 8am-7pm so possible shifts include: 8:00-5:00, 9:00-6:00 or 10:00-7:00 + 1 Saturday normally the 3rd Saturday with a week day off
•    Must be open to any of the 3 schedules


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Call Center Rep (temp)

  • Provide customer support through technical competence and effective communication skills.
  • Provide “best in class” customer experience on every customer interaction.
  • Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.
  • Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.
  • Able to identify and escalate customer issues with empathy.
  • Maintain proper soft skills.

 


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3rd Party Collector

Contemporary Staffing Solutions is currently recruiting for 3rd Party Collectors for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience.  This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

Responsibilities of the Resolution Agent:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

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Customer Service Representative II

Contemporary Staffing Solutions is currently recruiting for 3rd Party Collectors for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience.  This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

Responsibilities of the Resolution Agent:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

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Resolution Agent

Contemporary Staffing Solutions is currently recruiting for 3rd Party Collectors for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience.  This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

Responsibilities of the Resolution Agent:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

 


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Data & Documentation Coordinator

Contemporary Staffing is recruiting for a Data & Documentation Coordinator!

Pay: $16/hour

If you can effectively communicate via e-mail, phone, instant message in a concise, friendly manner and learn to use our proprietary agent on-boarding database and carryout tasks based on database analysis, then this is the position for you!

Data & Documentation Coordinator will need to do:

  • Constantly update database information with the correct agent data
  • Interface regularly with Sircon, NIPR, PSI, and other external vendors
  • Work closely with Recruiting during the hire process to ensure new agents are licensed and/or moving through testing/licensing process
  • Develop an understanding of each state's Department of Insurance's licensing application and affiliation process
  • Monitor and audit resident and non-resident licensure to ensure that licenses are renewed in a timely manner

Requirements for Data & Documentation Coordinator:

  • 2 years of experience working with documentation, data, and specifically Excel
  • 2 years of experience in customer service or as a customer service representative
  • Excellent interpersonal skill with the ability to work with people internally and externally
  • Ability to work independently and in a team environment with minimum supervision
  • Ability to work under pressure to meet time constraints

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Call Center Representative

Contemporary Staffing Solutions is currently seeking an Outbound Call Center Representative for a contract to permanent position in Plymouth Meeting, PA.

In this position, the candidate will be assisting prospective students and their parents to complete their financial aid paperwork. The ideal candidate will have strong multi-tasking and follow-up skills. In addition, excellent verbal and written communication skills, and the ability to navigate through Microsoft Office Systems are essential in this role. 

Responsibilities include:

  • Heavy telephone calls providing assistance to the prospective student in order to complete the application process.
  • Diligent follow up on missing paperwork due from students.
  • Answering questions regarding financial aid.
  • Other miscellaneous work.

Requirements:

  • Ability to multi-task and work in a fast paced setting
  • Communicate effectively with employees and managers of the organization
  • Maintain organized and detail oriented files
  • Possess functional knowledge of Microsoft Office Systems (Word, Excel, PowerPoint)
  • Have outstanding Follow-up skills
  • Fluent in both English and Spanish – a plus!

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Customer Service

Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative for a Contract to Hire role in Ewing, NJ.

The ideal candidate would have 2-3+ years customer service experience. Candidates who possess previous call center experience are highly preferred. A strong candidate would have excellent communication skills, previous call center experience, and thick skin. The ideal candidate should have strong negotiation skills and ability to work in a high volume, fast paced environment.

Schedule: Must be available Monday-Saturday, 8a-9p for an 8hr shift. Will have Sunday and 1 day off during the week.

Responsibilities of the Customer Service Representative:

  • Listen to incoming phone calls from customers regarding their mortgage loan, identify the reason for the phone call and provide the customer with an appropriate response
  • Analyze information provided by customers, diagnose root causes for their problems/concerns and offer viable options/solutions to resolve their problems/concerns
  • Utilize scripted materials to provide solutions to customers
  • Collaborate with internal resources to resolve more complex problems

Requirements of the Customer Service Representative :

  • HS Diploma; required
  • 2-3+ years customer service experience
  • Previous call center experience is preferred
  • Must possess excellent communication skills
  • Must be able to work in a high volume, fast paced environment

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Collections Representative

Contemporary Staffing Solutions is currently recruiting for an entry level Collection Representative for a Contract to Hire role in Ewing, NJ.

The ideal candidate would have 1-2+ years collections experience. We welcome recent graduates! Candidates who possess previous call center experience are highly preferred. A strong candidate would have excellent communication skills, previous collection experience, and thick skin. The ideal candidate should have strong negotiation skills and ability to work in a high volume, fast paced environment.

Schedule: Must be available Monday-Saturday, 8hr shift. NEEDS to be ultra-flexible

Responsibilities of the Customer Service Representative

  • Negotiating settlements and recovering money from the responsible parties
  • Utilize scripted materials to provide solutions to customers
  • Schedule and process payments 

Requirements of the Customer Service Representative :

  • HS Diploma; required
  • 1-2+ years collection experience. Entry Level- Welcome recent grads!
  • Previous call center experience is preferred
  • Must possess excellent communication skills
  • Must be able to work in a high volume, fast paced environment

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Customer Service Representative (Call Center)

** Call center hours are generally 7am-9pm, with weekend availability required **

A leading auto finance customer service organization with a portfolio of 4 million accounts, is looking for Customer Service Reps to assist with their full spectrum auto servicing department.

It is a fast-paced, challenging and collaborative working environment. Employees are focused on consistently delivering a superior customer experience.

As a Customer Care Representative in our servicing center you will be an essential part of a team responsible for ensuring that customers accounts are properly serviced during the life of the loan. This may include, but is not limited to, researching payments, analyzing documents and account revisions. While change acceptance and adherence to metrics are keys to success, having fun and maintaining a positive attitude is required.

The purpose of this position is to execute the strategic vision to profitably deliver a premier auto-finance servicing experience to customers. Primary focus is delivering a repeatable, low effort, high quality experience to each and every person we serve. People we serve would include consumers, dealers and peers.

Job Responsibilities
Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis.
Provide personalized customer service of the highest level by establishing rapport and presenting a positive and friendly attitude.
Ensure processes are done thoroughly, accurately and per legal/process requirements.
Build customer interest in the services and products offered.
Accurately update systems and databases with status details and other information relating to customer concern or need.
Strive for first contact resolution. Research and problem solve customer/dealer issues and provide effective solutions that meet the customers’ needs. Ask customer if their question/issue/request was handled to their satisfaction.
When first contact resolution is not achieved/possible, provide low-effort experience for customer by ensuring customer is contacted afterwards. Ask customer if their question/issue/request was handled to their satisfaction.
Prepare and exchange information with other business units.
Quality Management – look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards.
Ability to adapt to change and meet the changing demands of the work environment.
Maintain strict confidentiality with customer, employee, and company information.
Follow policies and procedures and abide by the Code of Conduct
and Ethics and Information Security Standards.
Arrive to work when scheduled and on time.
Miscellaneous duties as assigned.

Qualifications
HS diploma or equivalent required.
Prior experience in customer service, financial services or similar industry preferred. Associate’s degree or Bachelor’s degree in business or related may be used as a proxy for the experience.
Proficient verbal communication skills, fast and accurate typing, and the ability to create grammatically correct responses/comments without spelling errors.
Sound knowledge and application of business telephone etiquette
Ability to quickly recognize signals of a disgruntled customer, diffuse the situation, and respond without getting angry; able to recover customer loyalty.
Possesses sound judgment and analytical abilities, able to develop logical solutions, ability to handle difficult customer situations, to respond promptly to the needs of the customer, and solicit feedback to improve service.
Above average computer knowledge/technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity with CRM solutions, proficient knowledge of Excel, navigation of databases and web based applications/workflow tools, and intermediate knowledge of Microsoft Outlook.
Ability to treat people with respect in all situations, instill trust in others while upholding values of the organization.
Ability to work well as part of a team;exhibit objectivity and be open minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
Dependability; ability to follow instructions, take responsibility for actions, and keep commitments
Ability to make efficient use of time and resources; adhere to process capacity plan expectations and targets.
Ability to multitask
Strong attention to detail and ability to analyze account level data/information.
Strong written/verbal communication skills
Motivated and self-driven


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Call Center Representative

CSS is currently seeking Call Center Representatives located in Langhorne, PA.

Location: Langhorne, PA (NOT public transportation accessible- must drive)

Pay: $12.00 per hour plus OT pay

Temp: 6+ Months

Shifts & Scheduling:

  • Open 7 days/week: 8am-1am (can choose your shift preference, days/hours)
  • They do the scheduling 1-2 weeks out
  • They try to accommodate as many people as they can
  • If they can’t work weekends, then they’ll need to work a later shift

Training (1 week) – Monday-Friday, 8a-5p

 

Responsibilities:

  • As part of this team, you will handle customer service/technical support calls, emails, and chat discussions.
  • You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience. 

Perks!

  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests

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Call Center Representative (Sports Minded Fans Needed!)

Contemporary Staffing Solutions is partnering with a third party call center in Langhorne, PA that is seeking Call Center Agents to join their growing team in a corporate office environment. As part of this team, you will handle customer service/technical support calls, emails, and chat discussions. You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience. 

 

Do YOU have what it takes?

  • A passion for major league baseball games  
  • Strong customer service skills
  • Professional written communication skills
  • Technical knowledge to be able to toggle through different software programs  
  • Good analytical and problem solving skills

 

What’s in it for YOU?

  • $12.00 per hour plus OT pay
  • Flexible shifts, 7 days a week (MUST have flexibility to work weekends) between the hours of 8:00am to 1:00am
  • A long term assignment open ended in duration for at least the next 6+ months
  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests

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Call Center Rep (seasonal)

Contemporary Staffing Solutions is partnering with a third-party call center in Langhorne, PA that is seeking Temp Call Center Agents to join their growing team in a corporate office environment! As part of this team, you will handle customer service/technical support calls, emails, and chat discussions. You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience.

Note: This location is not public transit accessible

  • Provide customer support through technical competence and effective communication skills.
  • Provide “best in class” customer experience on every customer interaction.
  • Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge.
  • Utilize superior multitasking and communication skills to simultaneously employ numerous resources to research and resolve customer issues in a timely manner.
  • Able to identify and escalate customer issues with empathy.
  • Maintain proper soft skills.

 

 


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Call Center Associate (Troubleshooting)

Calling all MLB fans! Are you someone who is counting down the days until opening day 2018? Then this may be the perfect job opportunity for YOU!

 

Contemporary Staffing Solutions is partnering with a third party call center in Langhorne, PA that is seeking Call Center Agents to join their growing team in a corporate office environment. As part of this team, you will handle customer service/technical support calls, emails, and chat discussions. You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience. 

 

Do YOU have what it takes?

  • A passion for major league baseball games  
  • Strong customer service skills
  • Professional written communication skills
  • Technical knowledge to be able to toggle through different software programs  
  • Good analytical and problem solving skills

 

What’s in it for YOU?

  • $12.00 per hour plus OT pay
  • Flexible shifts, 7 days a week (MUST have flexibility to work weekends) between the hours of 8:00am to 1:00am
  • A long term assignment open ended in duration for at least the next 6+ months
  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests

 

Don’t WAIT – contact us today for more information. Training classes are starting within the next upcoming week!


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Call Center Representatives (Healthcare)

We are currently seeking 10+ CSRs in the King of Prussia area. 

Pay: $13 - $16/hour 

Hours:  M-F (8 hour shift between)  8am - 8pm - MUST BE FLEXIBLE

Temporary to possible hire 

Not Public Transportation Accessible 

JOB DUTIES:

  • Receive high volume of inbound customer service calls in a busy call center setting
  • Answer client questions and perform data entry
  • Maintains a professional and positive demeanor

REQUIREMENTS:

  • 2+ year of call center experience required - manufacturing experience preferred
  • A well developed skillset with PCs and Microsoft programs 
  • Motivated and reliable

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Call Center Representative (Mortgage)

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Temp to Hire positions in Fort Washington, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of Call Center Representative:

  • Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of Call Center Representative:

  • High school diploma or general education degree (GED) required
  • Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience
  • Customer service and collection experience in a mortgage environment.
  • Bilingual is a PLUS!

 


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Customer Service Representative (Call Center)

Calling all MLB fans! Are you someone who is counting down the days until opening day 2018? Then this may be the perfect job opportunity for YOU! 

Contemporary Staffing Solutions is partnering with a third party call center in Langhorne, PA that is seeking Call Center Agents to join their growing team in a corporate office environment. As part of this team, you will handle customer service/technical support calls, emails, and chat discussions. You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class" customer experience.  

Do YOU have what it takes?

  • A passion for major league baseball games  
  • Strong customer service skills
  • Professional written communication skills
  • Technical knowledge to be able to toggle through different software programs  
  • Good analytical and problem solving skills
 

What’s in it for YOU?

  • $12.00 per hour plus OT pay
  • Flexible shifts, 7 days a week (MUST have flexibility to work weekends) between the hours of 8:00am to 1:00am
  • A long term assignment open ended in duration for at least the next 6+ months
  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests
 

Don’t WAIT – contact us today for more information. Training classes are starting within the next upcoming week!

 


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Call Center Specialist

Contemporary Staffing Solutions is currently recruiting for a Call Center Specialist for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 2-3+ years in a high volume call center.  A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience.  This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency.  This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients.  This candidate would have strong interpersonal skills and relationship building abilities.

Shift:

  • Training: Mon-Fri, 8-5 (6 weeks - NO time may be missed)
  • After Training: Call Center is open from 8a-7p - shifts include: 8-5, 8:30-5:30, 9-6, 10-7 (must be flexible for ANY shift)
  • Must work 1 Saturday a month with a day off during the week

Responsibilities of the Call Center Specialist:

  • Answer inbound and make outbound calls and respond to customer requests
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of the Call Center Specialist:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years experience in a high volume, fast paced call center is required
  • Previous mortgage, banking, or finance experience is strongly preferred
  • Previous collections experience is preferred
  • Must have excellent communication skills, both written and verbal
  • Must have 5+ years customer service experience and be extremely customer service oriented
  • Must be adaptable, organized, and detail oriented

 


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Contact Center Representative

Contemporary Staffing Solutions is currently recruiting for a Contact Center Representative for a Direct Hire role in Cherry Hill, NJ.

The ideal candidate would have 2-3+ years in a high volume call center.  A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience.  This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency.  This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients.  This candidate would have strong interpersonal skills and relationship building abilities.

Shift:

  • Training: Mon-Fri, 8-5 (6 weeks - NO time may be missed)
  • After Training: Call Center is open from 8a-7p - shifts include: 8-5, 8:30-5:30, 9-6, 10-7 (must be flexible for ANY shift)
  • Must work 1 Saturday a month with a day off during the week

Responsibilities of the Contact Center Representative:

  • Answer inbound and make outbound calls and respond to customer requests
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of the Contact Center Representative:

  • High school diploma or general education degree (GED) are required, Associate or Bachelor's Degree is strongly preferred
  • 2-3+ years experience in a high volume, fast paced call center is required
  • Previous mortgage, banking, or finance experience is strongly preferred
  • Previous collections experience is preferred
  • Must have excellent communication skills, both written and verbal
  • Must have 5+ years customer service experience and be extremely customer service oriented
  • Must be adaptable, organized, and detail oriented

 


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Collections Specialist

We are seeking a Collections Specialist in Plymouth Meeting, PA. 

 

Pay: $14/hour 

Contract to hire 

Skip trace:

Attempts to locate students by internet searches, contacting references or relatives. If he is successful in finding student attempt to collect on the debt. He/she will also help out handling inbound phone calls on the collection floor. Will run credit cards and ach for the skip account that are now on auto payment.

 

Bankruptcy:        

The candidate will be responsible for filing bankruptcy forms

and following up with the courts and attorney.  We will train

the candidate.  Experience is helpful but not

required.  Strength needed is organizational and time

management skills

 

Data Entry          

Candidate will help with project such as data entry, scanning

and other jobs in helping the administrative staff.

 


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