Call Center & Office

Customer Service Representative (Call Center)

Contemporary Staffing Solutions is currently hiring for Customer Service Representatives - Call Center (Bilingual English/Spanish is highly desired)

Job Summary
Support customer service management in meeting department’s goals for customer satisfaction and retention. Provide superior service in order to educate and resolve members’ issues, collaborating with dept. personnel and clients as necessary.

Job Requirements

As a Customer Service Representative, you must have considerable experience in a high-volume inbound call center environment. You will also need to be highly organized and detail-oriented with the ability to effectively manage multiple priorities, with quick decision making ability. It is also important that you display excellent verbal and written communication and interpersonal skills, maintaining client satisfaction at all times.

Primary Duties & Responsibilities
Inbound Calls
• Respond to inbound calls for minimum of 6 hours daily.
• Perform any or all of the following activities to respond promptly to member on initial contact:
- Verify/update contact information and confirm member’s eligibility, requesting documents to verify eligibility/coverage as needed;
- Probe to understand member’s needs or collect case information by determining who, what, where, when, why;
- Educate member and respond to questions about enrollment/conversion/cancellation processes, policy coverage and account balance/delinquency status;
- Obtain member’s credit card information where required and forward for processing.
• Document all inbound calls via data entry into the system
• Resolves issues with escalated calls in a friendly, courteous manner even if the customer is angry or unpleasant
• Transfer inbound calls correctly when appropriate.

Outbound Calls
• Respond to member’s voicemail or email message by performing outbound call to member within 48 hours of member’s initial contact.
• Conduct follow up call to member to resolve member’s issue that wasn’t resolved during initial contact, after conducting appropriate research and/or outreach to determine resolution.
• Document all outbound calls via data entry into the system.

Additional qualifications for the role include:

  • Ability to speak, read and write effectively in both Spanish and English is highly desired
  • 2+ years in an inbound call center
  • ABILITY TO WORK A FLEXIBLE SCHEDULE INCLUDING, DAYS, NIGHTS AND WEEKENDS
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment
  • Ability to multi task and shift between priorities
  • Computer proficiency, particularly with Microsoft Office Suite
  • Demonstrate high level of proficiency navigating the company’s customer service system, using MS Outlook and using copying, scanning and faxing equipment.
  • Demonstrate customer service skills and stellar telephone etiquette with professional dictation and written communication skills
  • Possess data entry skills with an accuracy rate that meets or exceeds department’s data entry accuracy standard.
  • Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change
  • Collaborate effectively with co-workers and those in other departments on project assignments.

Education

• HS Diploma/Equivalency Required


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Customer Service Representative

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Long-Term Contract positions in Wilmington, DE. Great opportunity for recent college graduates!!

Responsibilities of the Customer Service Representative:

  • Receive inbound calls from customers regarding present, past, and future accounts.
  • Assist customers with any questions or concerns regarding accounts.
  • Keep up to date with new policies and products of the Company.
  • Maintain a helpful rapport when speaking with customers about their accounts.

Requirements of the Customer Service Representative:

  • Must have a Bachelor's degree.
  • Must be able to multi-task effectively.
  • Type at least 40 WPM.
  • Must have a positive attitude and be eager to take on responsibilities.
  • Bilingual candidates are a plus

 


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Collections Representative

Schedule:
Must have the flexibility and be able to work an eight-hour shift between the hours of 8:00 a.m. – 8:00 p.m. and work one rotating Saturday a month. (Work shift will be assigned after training). No time off during the first 90 days of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
  • Must have superior communication and customer service skills, including professional empathy, customer care, passion and enthusiasm, problem-solving skills, and the ability to overcome basic objections
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
  • Maintains confidentiality of customer’s nonpublic information
  • Provides information and knowledgeable assistance regarding mortgage loans
  • Maintains customer records on servicing platform
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
  • Provides written and verbal responses to customer inquiries as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

  • Ability and knowledge of basic computer skills
  • Strong negotiation and verbal communication skills
  • Experience in skip tracing
  • Previous Mortgage Experience, Preferred Education and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Must be familiar with FDCPA guidelines
  • Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
  • Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Reasoning and Critical Thinking Ability

Education and/or Experience:

High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred
2+ years previous Call Center experience required, with a minimum of 2 years in a Collections environment

  • 6 weeks of training
  • Mortgage collections experience preferred – will consider auto, personal loans, credit cards and medical
  • Previous experience IN A CALL CENTER preferred
  • Solid work history and tenure – minimal gaps *provide explanations
  • Bi-lingual a Plus

 


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Bank Teller

Contemporary Staffing Solutions is currently looking for Bank Teller/Customer Representatives in a financial setting. These candidates will be responsible for assisting members with inquiries regarding their accounts and various plans offered.

 

Responsibilities of the Bank Teller/Customer Representative:

  • Handling requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures.
  • Processing everything in a timely manner and ensuring that all information in database is accurate and confidential.

Requirements Bank Teller/Customer Representative:

  • Bachelors or at least 1-2 years of CSR experience in financial industry.
  • Various shift times available.

 


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Collections Representative

Contemporary Staffing Solutions is staffing for a Collections Representative position in Camden, NJ. Responsible for the collection of 60 and 90 day delinquent customer accounts by complying with standard department and company policies and procedures 

 

Responsibilities:

  • Review status of delinquent accounts report and email or make outbound calls to notify customer, and make arrangement to secure payment and follow up.  Documentation of calls/emails should be tracked in accounting software in accordance with company policy. 
  • Answer phone, timely investigation to resolve customer requests, billing disputes and or account issues.
  • Establish and maintain working relationships with new and existing customers. 
  • Accurate and timely documentation of interactions with customers and information regarding financial status and collection efforts. 
  • Verify with accounting supervisor when to place customer on credit hold, documentation in accounting software of reasons hold was placed. 
  • Process credit card payments and maintain records of such payments.
  • Daily maintenance, processing and recording of customer electronic payments (ACH). 
  • Perform new account setups in accounting software, when needed.  Notify respective parties once completed. 
  • Assist with month end cleanup of accounts receivable aging report, assist with processing and mailing of customer statements. 
  • Keep accounting supervisor, and if needed controller & CFO, of work status, problems and progress, as related to work assignment, or issues unresolved at hand. 
  • Serve as primary backup, as needed, to accounting supervisor. 
  • Assist with special projects, as needed.

Requirements:

  • High School Diploma or equiviliant
  • 1-2 years or equivalent of progressive credit collection experience.
  • Team player, problem solver

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Customer Service Representative

Contemporary Staffing Solutions is currently staffing for a Customer Service Representative position located in Ewing, NJ. The ideal candidate should have 1-2+ years experience in a customer service/call center atmosphere.  This candidate should have excellent communication skills (written and verbal), a strong phone presence, and a high sense of urgency. This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients. This candidate would have strong interpersonal skills and relationship building abilities.

 

Responsibilities of the Customer Service Representative:

• Answer customer telephone inquiries courteously, listen effectively and provide appropriate information, utilizing problem resolution to mortgagor.
• Participate in a six week training program, meeting assessment requirements throughout.
• Research and resolve inquiries via multiple means of communication, including verbal and written correspondence.
• Ability to handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
• Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
• Ability to cross-sell products and services with focus on customer satisfaction and retention.
• Responsible for working to meet individual and team goals for service level agreements on a daily basis.
• Responsible for providing first call resolution and root cause analysis
• Responsibility for process improvement in daily duties.
• Responsible for interacting with clients through telephone, email and face to face interactions.
• Complete other duties and projects as assigned by the Customer Service Manager.

 

Requirements for the Call Center Representative:

• Four degree preferred with minimum of 4 years in industry and/or call center environment experience required
• Strong Interpersonal Relationship skills
• Experience working with dialer systems in a call center environment preferred
• Strong work ethic including strict adherence to work schedule times and deadlines
• Successful completion of New Hire Training Program
• Flexibility and ability to adapt to change quickly
• Ability to work with all levels of management
• Excellent Listening skills
• Strong problem resolution skills
• Excellent verbal and written skills

 

Schedule:

MON/TUES 9:30-7pm WED/THURS/FRI 10-6:30pm (WED/THIRS/FRI OFF) SAT 10-3:30pm

 


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1st Party Collections

Contemporary Staffing Solutions is currently recruiting 1st Party Collections Representatives for Contract to Hire positions in Cherry Hill, NJ

The ideal candidate would have 1-2+ years in collections and/or call center. A strong candidate would have previous collections experience or banking experience. This candidate should have strong attention to detail, organizational skills, and be able to work in a high volume, fast paced environment.

 

Responsibilities of the 1st Party Collections Representative:

  • Assist consumers via telephone in the resolution of financial obligations through account maintenance according to both client and company expectations.
  • Maintain monthly performance and quality standards as defined by the clients
  • Perform other related duties as assigned by Management

Requirements of the 1st Party Collections Representative:

  • High School diploma or equivalent
  • Bilingual is a plus
  • Previous collections experience preferred
  • Proficient in data entry, multitasking and computer navigation
  • Excellent communication skills, with the ability to negotiate
  • Ability to calculate figures such as interest rate and percentage
  • Excellent time management skills

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Call Center Specialist

Contemporary Staffing Solutions is currently recruiting for a Call Center Specialist for a Direct Hire role in Marlton, NJ

The ideal candidate would have 2-3+ years in a high volume call center. A strong candidate would have previous banking, mortgage, or finance call center experience or collections experience. This candidate should have excellent communication skills (written and verbal), a very strong phone presence, and a high sense of urgency. This candidate should be extremely customer service oriented and have a high focus on providing a high level of service to both customers and clients. This candidate would have strong interpersonal skills and relationship building abilities.

Shift:

  • Training: Mon-Fri, 8-5 (6 weeks - NO time may be missed)
  • After Training: Call Center is open from 8a-7p - shifts include: 8-5, 8:30-5:30, 9-6, 10-7 (must be flexible for ANY shift)
  • Must work 1 Saturday a month with a day off during the week

Responsibilities of the Call Center Specialist:

  • Answer inbound and make outbound calls and respond to customer requests
  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
  • Maintains confidentiality of customer’s non public information.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answer inbound and make outbound collection calls on delinquent accounts up to 30 days.

Requirements of the Call Center Specialist:

  • High school diploma or general education degree (GED) are required, Associate's or Bachelor's Degree is strongly preferred
  • 2-3+ years experience in a high volume, fast paced call center is required
  • Previous mortgage, banking, or finance experience is strongly preferred
  • Previous collections experience is preferred
  • Must have excellent communication skills, both written and verbal
  • Must have 5+ years customer service experience and be extremely customer service oriented
  • Must be adaptable, organized, and detail oriented

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Call Center Representative

CSS is currently seeking Call Center Representatives located in Langhorne, PA.

Location: Langhorne, PA (NOT public transportation accessible- must drive)

Pay: $12.00 per hour plus OT pay

Temp: 6+ Months

Shifts & Scheduling:

  • Open 7 days/week: 8am-1am (can choose your shift preference, days/hours)
  • They do the scheduling 1-2 weeks out
  • They try to accommodate as many people as they can
  • If they can’t work weekends, then they’ll need to work a later shift

Training (1 week) – Monday-Friday, 8a-5p

 

Responsibilities:

  • As part of this team, you will handle customer service/technical support calls, emails, and chat discussions.
  • You will be responsible for utilizing available tools to provide single call resolution and provide a “best in class” customer experience. 

Perks!

  • Every employee is given a FREE subscription of MLB network and able to watch games live during work shift while on the phones!
  • Company culture promotes contests, free meals, and incentives for employee of the month and special contests

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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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