Call Center & Office

Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

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Healthcare Enrollment Representative (Paid Insurance License Program!)

With the healthcare industry being one of the fastest growing in the nation, this is an excellent opportunity to launch your career into a booming trade! Don’t have your Insurance License? No worries! 100% of the costs to obtain your license (and the proper training courses) are covered by us!

Location: Tempe, AZ

Pay: $10.50 during training > $15.50 once licensed!

Already Licensed: $16/hr

Hours:

  • Flexibility to work 8 hour shifts within the Call Center operating hours of Monday through Sunday from 8:00am to 12:00am (or as business demands) during open enrollment (October – December). All shifts will include evenings, nights and/or weekends.

Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement

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Call Center Representative (Paid Insurance License!)

CSS is seeking multiple Insurance Representatives located in Phoenix, AZ.

Location: Phoenix, AZ

Hours: Monday through Sunday from 8:00am to 12:00am (or as business demands) during open enrollment (October – December). All shifts will include evenings, nights and/or weekends

Pay: $10.50/hr during training> $15.50hr once licensed!

Start: August 9th!


Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

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Collections Rep

Contemporary Staffing Solutions is currently recruiting Collection representatives for Direct Hire positions in Fort Washington, PA.

The ideal candidate should be an organized, strong multi-tasker with great customer service skills and the ability to handle high-stress situations with ease. They should have a proven record of personal and professional achievement and be able to master modern technologies as needed. Not only should the ideal candidate function well in a fast-paced, dynamic environment, they should also have an ardent desire to help a business grow.

Responsibilities of the Collections Representative include: 

  • Making inbound and outbound calls to discuss mortgage loan delinquencies with customers
  • Informing customers that all regulatory requirements are met by explaining policies and procedures to them patiently and calmly 
  • Providing customers with information and assistance with their mortgage loans 
  • Keeping non-public customer information confidential 
  • Maintaining detailed customer records
  • Building customer relationships by listening to them and providing solutions for their issues both accurately and in a timely manner
  • Attending 6 weeks of training from Monday to Friday, 8 am to 5 pm. Upon completion, the candidate must be able to work 8-hour shifts between 8 am and 8 pm (including one Saturday per month).

Qualifications:

  • High School/GED required; Associated degree or 2 years in college or technical school
  •  2+ years of call center experience and a minimum of 2 years in a collections environment 
  • Basic computer skills 
  • Must be familiar with FCDPA guidelines 
  • Strong negotiation and verbal communication skills
  • Experience in skip tracing
  • Ability to comprehend documents such as safety rules and procedures
  • A proficient multitasker and problem solver that can create reports and speak publicly
  • Previous mortgage experience or mortgage collections experience preferred - will consider auto, medical, personal loans, and credit cards 

Perks

Not only does this company care about its philanthropy and community outreach, it makes for a fun culture with its dedication to community spirit. This company treats its employees to a total rewards program, including benefits, perks, business casual dress, rewards programs, training, development, and career opportunities.


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Collections Representatives

 

Contemporary Staffing Solutions is currently seeking a Collections Representative for a temp to hire position in Dover, DE.


 The Collections Representative is responsible for contacting specified individuals in an effort to retrieve any/all of client’s accounts receivables.  The hours for this position are Monday – Friday 8 am - 5 pm, and this is a temp to hire opportunity.


 Our company works with clients to create a collection process that satisfies your debt recovery needs and begins with a thorough analysis of our clients’ objectives. 


 Responsibilities of the Collections Representative:



    • Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.

    • Work minimum number accounts per hour as set forth by management.

    • Set up suitable payment arrangements once contact with debtor has been made, and follow up on payment arrangements.

    • Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed noncollectable by management.

    • Perform all phases of skip tracing work

    • Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.

    • Adhere to and abide by all regulations as set forth by the FDCPA.

 

Requirements of the Collections Representative:


    • 2 plus years working commercial/B2B collections at an agency or legal firm

 

    • Proven track record working in a base + commission environment

 

    • Thinks outside the box

 

    • Proven track record of making calls and developing files

 

    • Self-starter and goal driven

 



 
 





 

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Customer Service Representative

Customer Service Representative

Contemporary Staffing Solutions is currently recruiting for a Customer Service Representative in Philadelphia, PA by July 23rd!  Join our well-known, national health insurance company paying more than $13 per hour!

 

The Call Center Customer Service Representative is primarily responsible for answering inbound telephone calls for customers. The ideal candidate is a friendly, customer-minded professional who is concerned with providing the absolute best service to our clients!

 

 

Responsibilities of the Customer Service Representative include:

 

  • Answering customers’ questions regarding their health plans.

 

  • Resolving customers’ issues/complaints.

 

  • Providing outstanding customer service to all customers.

 

  • Meeting background screening requirements.

 

  • Completing training hours (Monday through Friday, between 8:30am and 4:45pm).

 

 

Perks of Working with Us IF your converted to a direct position:

  • We are dedicated to taking care of our employees’ health and well being. We offer a free onsite fitness center (with discounted rates at participating facilities), group exercise classes, personal health coaches and registered dieticians, walking workstations and bike stations, and more! We take care of the well-being of our employees by offering permanent associates benefits that include:

    • Medical, dental, vision, and prescription drug coverage
    • Paid vacation days and holidays and flex vacation option
    • 401(k) retirement savings plan including company match, with immediate vesting
    • Paid time off for volunteer work
    • Tuition assistance
    • Career development opportunities
    • Short and long-term disability coverage
    • Travel accident insurance
    • And adoption assistance

Requirements

  • High School Diploma/GED
  • Minimum of 2 years of customer service experience (call center experience preferred)
  • Healthcare industry experience preferred
  • Excellent verbal and written communication skills
  • Fluency in the English language with professional language/word choice skills
  • Ability to clearly communicate complex messages over the phone.
  • Insurance, Insurance Billing, or nursing related experience a plus
  • Strong problem-solving skills
  • Prove It! test scores required
  • Be available to work Monday through Friday between 8am-6pm

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Employee Advocates (8/6 Class)

Hiring temp to direct for many Employee Advocates to start in a training class on August 6th at $14/hr.  Hours: Start times vary from 8am – 11am until 4pm - 8pm

 

Join the world's leading global insurance broker and risk management advisor, Be a part of an amazing team offering advanced consultation, brokerage, administration, and risk management services utilizing technology and proven workflows to bring the greatest efficiencies.

 

As a team member of the Call Center, the Employee Advocate (EA) is responsible for the direct communications with our clients' employee population. The EA works in partnership with other members of the Benefits Administration team to ensure that client expectations are met in the area of verbal and written responses and customer support. Specifically, the EA provides support to our clients' employees through inbound and outbound calls, composing and responding to email, and returning voicemail. In addition, the EA provides support through projects for the Benefits Administration teams.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day;

  • Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3;

  • Using available resources, research and identify required information to resolve customer inquiries;

  • Identify and escalate issues that may affect the quality of service, cause technical challenges or place clients commitments at risk;

  • Partner with internal team to ensure that requests are handled appropriately and in a timely manner;

  • Route calls to the appropriate carriers as required;

  • Use solid judgment, escalate issues as needed;

  • Recognize, document and communicate reoccurring problems and/or trends, as appropriate;

  • Participate in all on-going events and training sessions organized by the training department such as meetings, mentoring, peer feedback and more.

  • Participate in reviews of processes and procedures creating efficiencies and best practices;

  • Perform other duties assigned.

REQUIRED EDUCATION AND EXPERIENCE:

  • High school diploma or GED equivalency is required, college degree preferred;

  • Minimum of 1 year demonstrated experience within a customer service or call center capacity;

  • Related exposure to employee benefit plans is ideal;

  • Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred;

  • Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook is required.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong organizational, analytical skills and strong attention to detail;

  • Excellent troubleshooting, decision making and problem solving skills;

  • Solid interpersonal, verbal and written communication skills;

  • Ability to work well independently and as a team member;

  • Ability to multitask and successfully operate in a fast-paced work environment;

  • Ability to prioritize projects and meet deadlines;

  • Ability to follow through on and successfully execute tasks while adhering to specified quality standards;

  • Demonstrated ability to provide superior customer service and maintain positive relationships with client contacts;

  • Proficiency in Microsoft Office Suite, including MS Word and Excel;

  • Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management;

  • Aptitude for learning internal systems, applications and internal work flow of the department;

  • Must be able to effectively interact with people at all levels inside and outside of the company.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is:

  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;

  • Occasionally required to stand and walk;

  • Extensive use of computer and keyboard and viewing of computer screen is required;

  • Specific vision abilities required by this job include vision, and ability to adjust focus.

  • Other working conditions are normal for an office environment.

 

 


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Insurance Verification Representatives

Contemporary Staffing Solutions is looking for a temp to direct hire for an Insurance Verification Specialist I.  Join our global medical devise team that focuses in the healthcare, research and technology space!

 

If converted to a full time employee, enjoy numerous benefits, including:

  • Health Insurance
  • 401K Plan
  • Vacation & Paid Time Off
  • Job Training

 

Qualifications of Insurance Verification Specialist I:

  • Verify benefit eligibility
  • Initiate and obtain prior authorization from insurance carriers
  • Selecting the appropriate insurance and entering all necessary billing information
  • Communicate with team for priority handling of patients
  • Establish and maintain effective relationships with internal customers
  • Follow up with department email and authorization faxes
  • Ensure the accuracy of data
  • May obtain missing information from patients and practices
  • May be responsible for answering patient coverage questions
  • Other duties as needed

 


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Call Center Agents

Contemporary Staffing Solutions is recruiting candidates for our client in Exton, PA. They are seeking friendly, business-minded Inbound Call Center Agent Teammates who are dedicated to helping customers!

The ideal candidates should enjoy working in a fast-paced, team-oriented environment; candidates should be competitive and eager to help expand this company’s continuous growth and give 110% to not just succeed but exceed the responsibilities of their position to make for great customer experiences!

The starting rate for this position is $14.25 but can be bumped up to $15 if the candidate becomes permanent.

Responsibilities of Call Center Agents include:

  • Calling customers to furnish information requested by our customers.
  • Actively working to convert incoming customer calls into reservations.
  • Determining the location and availability of units and completing rental reservation information.
  • Answering questions and complaints concerning billing and account information, referring complaints to the designated departments or stores for investigation.
  • Providing outstanding customer service to all customers.
  • Meeting operational performance standards including quality and sales productivity.
  • Completing a background and drug screening.

Perks:

  • Base Salary and competitive monthly bonus of $500 (based on performance)
  • Paid 3-week training
  • The opportunity to work from home
  • Paid Time Off – Vacation, Holidays, Sick and Personal
  • Tuition Reimbursement
  • Business Casual Dress Code
  • Medical, Dental, and Vision Plans
  • 401K Retirement Plan with company match
  • Recognition and Incentive Programs
  • Paid short-term disability
  • Advancement Opportunities
  • Employee Discounts
  • Free fruit daily in kitchen
  • Bagels on Friday
  • Metrics contests weekly to earn prizes (including days off!)
  • Fun company holiday events

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Customer Care Reps

Contemporary Staffing Solutions is currently looking for Direct Hire positions in Fishers, IN.

The ideal candidate should be an organized, strong multi-tasker with great customer service skills and the ability to handle high-stress situations. They should have a proven record of personal and professional achievement and be able to master modern technologies as needed. Not only should the ideal candidate function well in a fast-paced, dynamic environment, they should also have an ardent desire to help a business grow.

Responsibilities of the Collections Representative include: 

  • Answering inbound calls and making outbound calls while responding to customer requests in a timely manner to deliver and maintain quality service
  • Informing customers that all regulatory requirements are met by explaining policies and procedures to them patiently and calmly 
  • Providing customers with information and assistance with their mortgage loans
  • Keeping non-public customer information confidential 
  • Building customer relationships by listening to them and providing solutions for their issues both accurately and in a timely manner
  • Attending 6 weeks of training from Monday to Friday, 8 am to 5 pm. Upon completion, the candidate must be able to work 8-hour shifts between 8 am and 8 pm (including one Saturday per month).

Qualifications:

  • High School/GED required
  • One year minimum of customer service experience; mortgage call center experience a plus.
  • Computer proficiency and the ability to multitask and problem solve in a fast-paced, team-based environment

Perks

  • This company cares not only about its philanthropy and community outreach, it cares about maintaining a fun company culture, doing so with its dedication to community spirit. This company treats its employees to a total rewards program, which includes benefits, perks, business casual dress, rewards programs, training, development, and career opportunities.

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Customer Care Representatives

Pet lovers need apply! An enthusiastic customer service representative is needed to help people with their furry friends! The ideal candidate for this position is self-motivated, able to excel in high stress situations, and has great customer and interpersonal skills. 

 

Work for one of the world's top pet insurance providers. We cover a variety of services including accidents, illnesses, chronic conditions, and vet exams.  The company is growing and becoming busier than ever, and they need a candidate who thrives in a fast-paced environment and who will help the company reach its potential by doing “whatever it takes” for its customers!

 

$13.45/hr as a temporary associate; once permanent the role is $28K base salary and incentives that can add up to $35K annually.


Customer Care Representative responsibilities include:

  • Consistently maintaining a positive outlook, focus, tone, and attitude

  • Handling a high volume of incoming and outgoing calls (65+/day)

  • Empathizing and providing guidance to future customers and current policyholders through phone, email, and chat

  • Working with policyholders to understand and address all claim outcomes, billing, and coverage inquiries

  • Troubleshooting policyholder issues and assist in the submission of claims

Perks:
  • Amazing amenities on campus, including a fitness center with on-site personal training staff, aerobic classes (including yoga), a basketball court, a weight room, a juice bar, massage services, and daycare facilities for gym patrons.

  • This company is pet friendly and encourages employees to bring in their pets up to twice a week.

  • This company is also all about promoting internally, and offers several growth opportunities, as well as bonuses and incentives for excellent employees.

  • Comprehensive benefits package includes health, dental, 401K, paid vacation, and even a personalized candy jar.

 


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Inbound Call Center Agent

Contemporary Staffing Solutions is recruiting candidates for our client in Exton, PA. They are seeking friendly, business-minded Inbound Call Center Agent Teammates who are dedicated to helping customers!
The ideal candidates should enjoy working in a fast-paced, team-oriented environment; candidates should be competitive and eager to help expand this company’s continuous growth and give 110% to not just succeed but exceed the responsibilities of their position to make for great customer experiences!


The starting rate for this position is $14.25 but can be bumped up to $15 if the candidate becomes permanent.

Responsibilities of Call Center Agents include:


•    Calling customers to furnish information requested by our customers.
•    Actively working to convert incoming customer calls into reservations.
•    Determining the location and availability of units and completing rental reservation information.
•    Answering questions and complaints concerning billing and account information, referring complaints to the designated departments or stores for investigation.
•    Providing outstanding customer service to all customers.
•    Meeting operational performance standards including quality and sales productivity.
•    Completing a background and drug screening.

Qualifications:


•    Sales drive and acumen; ability to work in a metrics-oriented environment
•    Open and receptive to coaching and feedback
•    Professional demeanor and an optimistic attitude
•    Strong verbal and written communication skills
•    Works well in a busy environment and can meet deadlines
•    Able to work independently with minimal supervision
•    flexible with schedule and able to work weekends and evening hours
•    Call Center experience is a plus
•    Bilingual is a plus!

Perks:


•    Base Salary and competitive monthly bonus of $500 (based on performance)
•    Paid 3-week training
•    The opportunity to work from home
•    Paid Time Off – Vacation, Holidays, Sick and Personal
•    Tuition Reimbursement
•    Business Casual Dress Code
•    Medical, Dental, and Vision Plans
•    401K Retirement Plan with company match
•    Recognition and Incentive Programs
•    Paid short-term disability
•    Advancement Opportunities
•    Employee Discounts
•    Free fruit daily in kitchen
•    Bagels on Friday
•    Metrics contests weekly to earn prizes (including days off!)
•    Fun company holiday events


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Benefits Associate

Looking for a meaningful job where the work you do truly makes a difference in people’s lives every day? Contemporary Staffing Solutions is currently seeking Benefits Associates to play a vital role in assisting our client’s members with their benefit plans. While our client offers a comprehensive training program to develop the knowledge to successfully assist members, having previous customer service experience or knowledge about health benefits will make you the best fit for this position, which may expand your career!

Benefits Associates are responsible for:
• Interfacing with resources, both internal and external, to provide guidance, direction, and any sort of help regarding benefit plan options, cost factors, and detailed benefit review
• Answering incoming calls and responding to benefit inquires
• Making follow-up calls to resolve issues from initial calls
• Informing members about benefit plan options and solving member issues
• Helping members (or client new hires) compare benefits during open enrollment and helping members with status changes

Qualifications:
• High School Degree or GED required / Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• A minimum of one year of customer service, healthcare, or employee benefits experience
• A basic knowledge of MS Word and Excel is a must

Knowledge of the following is preferred:
• COBRA
• Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans
• High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)
• Flex Spending Accounts (FSA), including limited FSAs
• Coordination of benefits and which plan is primary - simple cases (commercial plans, Medicare plans)
• Summary Plan Documents (SPDs) and Certificates of Coverage (COCs)
• Government programs, resources, legislation, and mandates, including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP
• Group Health Plans (fully insured and self-insured)
• Pharmacy benefits including injectable medications
• Individual Health Plans and Marketplace/Exchanges plans

Perks:
• The benefits package for this position includes generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement, and a 401(k) with a match.
• The company also has a fitness facility, yoga classes, an Employee Assistance Program, wellness programs, and other employee activities!


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Benefits Customer Service Representative

We are currently seeking a Full Time Benefits Customer Service Rep. in Mount Laurel . The ideal candidate should have 1-2 years of customer service or call center experience, with knowledge of health and welfare and/or defined benefit pension plans.

 

Responsibilities of the Benefits Customer Service Rep:

  • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
  • Maintain diplomacy and tact while dealing with upset or escalated callers
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes
  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
  • Demonstrate ability to maintain a high level of customer service in a changeable work environment

 

Requirements for the Benefits Customer Service Rep:

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
  • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills
  • High level attention to detail
  • Strong computer skills with the ability to navigate multiple software applications
  • Working knowledge of health and welfare and/or defined benefit pension plans a plus
  • Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred
  • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
  • Ability to type 30-40 WPM
  • Ability to work in a team environment
  • Ability to work in a multi-tasked environment and prioritize and organize work
  • Fluent in Spanish a plus
  • Associate or Bachelor’s degree preferred

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Medical Customer Service Representative - 98133

Contemporary Staffing Solutions is staffing for a full time Medical Customer Service Representative

 

Responsibilities of the Medical Customer Service Representative:

  • Outbound calls to physicians offices providing information regarding specialty pharmaceutical services
  • Assess clients needs and present suitable promoted products
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential physicians offices
  • Recommends changes in products, service, and policy by evaluating results and competitive developments

Requirements of the Medical Customer Service Representative:

  • 1-2 years of call center experience (preferably medical)
  • High School Diploma or equivalent
  • Comfortable making high volume of outbound calls
  • Excellent communication skills

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Licensed Health Insurance Agent

We are seeking a Licensed Health Insurance Agent in Lakeside, VA!

Responsibilities:

  • Take inbound calls from prospective customers and explain plan options
  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement

Qualifications:

  • Current Accident and Health/Life Insurance license (or recently expired)
  • Prior sales/service experience in a related environment (sales/service, call center preferred)
  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask

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Licensed Health Agent

Contemporary Staffing Solutions is seeking several Licensed Agents for a role in Richmond,VA.

The License Associate is the front line representative of the call center. This individual is responsible for handling inbound sales calls. The agent will review plan information and answer prospect’s questions regarding insurance options, with the goal of closing the sale by enrolling in coverage. The agent will be closely aware of call center policies, procedures, and company/client goals and will strive to meet those goals. Agents must meet various productivity and quality levels established by their specific program. Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent. This position reports to a Supervisor or Program Manager.

Responsibilities of the Licensed Agents:

  • Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insurance
  • Complete a cost / plan analysis to identify the best product for the prospective customer
  • Goal is to determine best plan for the prospective member and enroll them in the plan of their choice.
  • Follow a call plan focused on sales and compliance
  • Maintain schedule adherence (attendance, punctuality, use of AUX time)
  • Willingly accept and implement feedback to improve sales performance
  • Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

Requirements of the Licensed Agents:

  • High school diploma / GED
  • Current Accident and Health/Life Insurance license (or recently expired)
  • Prior sales/service experience in a related environment (sales/service, call center preferred). Excellent communication skills – verbal and active listening skills
  • Assertive sales orientation. Have a passion for helping people through sales.
  • Must possess the drive to close the sale.
  • Demonstrated strong process-orientation and attention to detail
  • Demonstrated aptitude to learn, absorb, and actively use complex information.
  • Computer literacy.
  • Ability to use multiple computer programs at one time. on.

Perks:

  • Bonuses

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Customer Service Representative - Call Center

Contemporary Staffing Solutions is currently seeking a Customer Service Rep in Philadelphia, Pa. This candidate is responsible for speaking all any customers on the phone and ensuring that all inquiries and questions are answered.

Responsibilities of the CSR:

  • Handle large amount of inbound calls from customers.
  • Identify what customer needs and ensure that a solution is provided to them.
  • Build excellent customer relations and establish professional communication both verbal and written with all customers.
  • Update and maintain HRIS with all new client information.

Requirements of the CSR:

  • Must have excellent communication skills.
  • Must deliver great customer service and professionalism.

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Bilingual Customer Service Representative (Call Center)

Contemporary Staffing Solutions is currently hiring for Customer Service Representatives - Call Center (Bilingual English/Spanish is highly desired)

Job Summary
Support customer service management in meeting department’s goals for customer satisfaction and retention. Provide superior service in order to educate and resolve members’ issues, collaborating with dept. personnel and clients as necessary.

Job Requirements

As a Customer Service Representative, you must have considerable experience in a high-volume inbound call center environment. You will also need to be highly organized and detail-oriented with the ability to effectively manage multiple priorities, with quick decision making ability. It is also important that you display excellent verbal and written communication and interpersonal skills, maintaining client satisfaction at all times.

Primary Duties & Responsibilities
Inbound Calls
• Respond to inbound calls for minimum of 6 hours daily.
• Perform any or all of the following activities to respond promptly to member on initial contact:
- Verify/update contact information and confirm member’s eligibility, requesting documents to verify eligibility/coverage as needed;
- Probe to understand member’s needs or collect case information by determining who, what, where, when, why;
- Educate member and respond to questions about enrollment/conversion/cancellation processes, policy coverage and account balance/delinquency status;
- Obtain member’s credit card information where required and forward for processing.
• Document all inbound calls via data entry into the system
• Resolves issues with escalated calls in a friendly, courteous manner even if the customer is angry or unpleasant
• Transfer inbound calls correctly when appropriate.

Outbound Calls
• Respond to member’s voicemail or email message by performing outbound call to member within 48 hours of member’s initial contact.
• Conduct follow up call to member to resolve member’s issue that wasn’t resolved during initial contact, after conducting appropriate research and/or outreach to determine resolution.
• Document all outbound calls via data entry into the system.

Additional qualifications for the role include:

  • Ability to speak, read and write effectively in both Spanish and English is highly desired
  • 2+ years in an inbound call center
  • ABILITY TO WORK A FLEXIBLE SCHEDULE INCLUDING, DAYS, NIGHTS AND WEEKENDS
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment
  • Ability to multi task and shift between priorities
  • Computer proficiency, particularly with Microsoft Office Suite
  • Demonstrate high level of proficiency navigating the company’s customer service system, using MS Outlook and using copying, scanning and faxing equipment.
  • Demonstrate customer service skills and stellar telephone etiquette with professional dictation and written communication skills
  • Possess data entry skills with an accuracy rate that meets or exceeds department’s data entry accuracy standard.
  • Strong e-mail and internet skills Ability to analyze/resolve problems and adapt to change
  • Collaborate effectively with co-workers and those in other departments on project assignments.

Education

• HS Diploma/Equivalency Required


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Licensed Benefits Advisors (Health Insurance) - HIGHEST PAY/BONUS (#97897)

Contemporary Staffing Solutions is hiring contract Licensed Benefits Advisors to work in The Woodlands, TX. These positions pay an hourly rate + bonus, and are NOT 100% commission roles.

Paid training starts in early August and these positions are expected to extend through December 31, 2018, with high-performing employees being extended into March 2019.

Requirements (competencies, skill sets, technical aptitude, licensing, etc):
- Must have a valid, current Health License (i.e, GL-LAH).
- Sales experience is critical. Single carrier model.
- Aptitude for analytics and comparing models and plans for customer.
- Assist customers with transition from employer insurance to open market within the products offered.

Work Hours
- Availability to work between 8:00am-8:00pm, including OT and weekends as needed

Shift/Schedule Training Period:
- 4-10 weeks training. Hours TBD

Overview

The Licensed Advisor assists current carrier members with plan selections. A licensed advisor will handle members who are losing their existing coverage and have an SEP to enroll into a new plan. This Licensed Advisor (insurance sales agent) responsibilities include: selling/enrolling current members into appropriate Insurance products including health and drug plans. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the member in selecting an appropriate plan for their needs.

The Licensed Advisor work activities/responsibilities include:

  • Ability to pass licensing exam and Carrier certifications annually and maintain good standing
  • Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospect’s needs using a needs-based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plan
  • Enroll members compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)
  • Generate outbound phone calls to pre-set appointments and non-pre-set appointments, actively listen to identify customer questions and needs, utilize probing questions when necessary
  • Meet and/or exceed monthly sales goals and service levels
  • Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent
  • Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis
  • Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations
  • Deliver a consistently positive customer experience in a highly ethical and professional manner
  • Absorb new information and have the flexibility to adapt to new processes rapidly
  • Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Retiree Health Exchange quality standards.

Process and Flow

  • Appointment is confirmed
  • Appointment is aligned to an assigned Licensed Advisor
  • Licensed Advisor checks calendar and calls the appointments on his/her calendar in order
  • Licensed Advisor calls the retiree and completes the appointment
  • If a member is not able to be contacted, the appointment remains in the sales agent’s calendar and will be called in 15-30 minutes

Qualifications for a Consumer Sales Agent

Education and Certification

  • High School degree (or GED) required
  • Undergraduate degree or equivalent work experience preferred
  • America’s Health Insurance Plan(AHIP)

Required Knowledge and Sales Experience

  • Active resident health insurance license along with all applicable lines of authority for the resident state the agent resides within, or ability to renew license prior to start date
  • Strong sales experience
  • Desire to learn, ability to self-study, drive to succeed
  • Aptitude for understanding details of Medicare insurance and complying with all CMS regulations
  • No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers and brokers
  • Ability to successfully complete America’s Health Insurance Plan(AHIP)

Preferred knowledge and Experience

  • Affordable Care Act(ACA) experience
  • Proven track record of Medicare sales and/or commercial insurance sales
  • Experience in contact centers that includes outbound sales experience (cold calling)
  • Experience selling MAPD and Medicare Supplement plans.

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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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