Information Technology

Salesforce PM/BA

CSSTec is currently recruiting aSalesforce PM/BA for a Contract to Hire position inHorsham, PA.

Our client prefers this person to have strong Pardot and SFDC Marketing Cloud Implementation experience.  They are set to have an implementation done and want to have an expert there to make sure it runs smoothly afterwards! The PM/BA will lead teams of business analysts, designers, and developers through requirement definition, solution design, configuration and deployment of Salesforce/Pardot solutions. The PM is expected to have a strong blend of skills and experience in both business analysis and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client’s team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role. 

Responsibilities of the Salesforce PM/BA:

  • Main responsibility would be to manage the schedule and coordination of all activities needed to stand up Marketing Cloud and Pardot
  • Define and manage overall project goals and success criteria
  • Work with our client on the creation and execution of the overall project plan
  • Provide overall project communication
  • Provide regular project status and burn report to the client
  • Identify and track project issues, risks and dependencies
  • Manage scope and track change requests
  • Manage client relationship at the project level
  • Collaborate with Salesforce or other partners for assigned engagements
  • Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports
  • Critical thinking and strong problem solving skills for defining new ways of working in the manual legacy vs new envisioned automated environment
  • Ability to work with implementation partners and third party vendors
  • Work closely with Email Marketing Manager (analyze and coordinate template creation) and Project Manager (Sales Cloud implementation)

Requirements of the Salesforce PM/BA:

 

  • 5-8+ years project management experience in the delivery of business consulting, systems development, systems integration and project management
  • Completion of several large scale Salesforce.com/Pardot projects in lead business analysis and project management roles
  • Strong communication skills
  • Strong analytical skills with ability to learn quickly
  • Experience in leading a team
  • Experience on different project delivery methodology such as Agile, Scrum, Waterfall, etc.
  • Pardot Certification is ideal

 


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Service Desk

CSS Tec is currently recruiting a Service Desk professional for a Contract to Hire position in Limerick, PA.

I am seeking an IT Service Desk professional in Limerick, PA!! This is with a FANTASTIC organization looking for someone looking to GROW within an organization.  All the details are listed below.  If interested, please attach the latest version of your resume along with your target hourly rate.   I hope to connect soon!

Responsibilities of the Service Desk professional:

The Service Desk Consultant is responsible for handling first and second level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Support of disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests that require engineer level support
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets in ConnectWise
  • Participates in after-hours support on-call responsibilities
  • Assists with managing the monitoring portal and alert notifications

Requirements of the Service Desk professional:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment
  • BA/BS, preferably in computer science or a related field and/or industry certifications a plus
  • 1-3 years of IT or related experience
  • Valid driver’s license and ownership of personal automobile

Perks:

  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Performance based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement

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DevOps Tech Lead

 CSS Tec is currently recruiting a DevOps Tech Lead for a Contract to Hire position in West Chester, PA.

Responsibilities of the DevOps Tech Lead:

  • Handle overall technical design for DevOps environment
  • Help co-ordinate several development streams
  • Contribute to sprints (design decisions/design related tasks)
  • Expertise in:
    • Defining design patterns
    • Various components of DevOps practices
    • Java / Spring
    • RESTful APIs/ API design & execution
    • CI / CD toolsets (Jenkins / Octopus / Team city / Maven / Artifactory etc.)
    • Puppet / Chef (or any other automation/provisioning scripts)

Perks:

  • Fun work environment
  • Corporate Cafe
  • Starbucks onsite
  • Employee discount shopping on Fridays

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Business Analyst

Contemporary Staffing Solutions Tec is currently recruiting a Business Analyst (Electronic Health Records) in the Healthcare industry for a Contract to Hire position in Philadelphia, PA.

Responsibilities of the Business Analyst position:

  • Define configuration specifications and business analysis requirements
  • Perform quality assurance
  • Develops workflows as necessary for the projects related to applications
  • Ensures all system changes are communicated and implemented
  • Define reporting and alerting requirements
  • Own and develop relationship with partners, working with them to optimize and enhance our integration
  • Communicate key insights and findings to product team
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to customer
  • Help design, document and maintain system processes thoroughly and clearly
  • Report on common sources of technical issues or questions and make recommendations to product team
  • Confirms program objectives and specifications by testing new programs and processes; comparing programs and processes with established standards; making modifications.
  • Maintains historical records by documenting changes and revisions 

Requirements of the Business Analyst position:

  • Proven experience in eliciting requirements and testing
  • Experience in analyzing data to draw business-relevant conclusions and in data visualizations techniques and tools
  • Knowledge in generating process documentation
  • Strong written and verbal communication skills including technical writing skills
  • Self-motivated and can work independently
  • Self initiator and proactive in finding solutions
  • Familiar with EHR systems, such as Credible and Help Desk system, such as JIRA

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Helpdesk Analyst

CSS Tec is currently recruiting a Helpdesk Analyst in the Insurance Industry for a Contract to Hire position in King of Prussia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed.

Requirements of the Helpdesk Analyst:

  • Must be able to be successful working in a smaller scale IT team, they have 4 people total on their IT team
  • Must have your own vehicle for minimal travel to and from the King of Prussia and Conshohocken offices
  • Excellent customer service skills, you will be supporting C-level executives
  • Great communication skills
  • Windows support experience
  • Microsoft Office 2007 experience
  • Troubleshooting experience with Microsoft and Windows
  • Active Directory - Reset Passwords
  • Laptop Trouble Shooting
  • Must "LIKE" level 1 support and look to grow within an organization
  • Motivated, hungry to learn, Customer Service is KEY

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Systems Engineer

The System Engineer position is a 2-3 month contract in an innovative environment with likelihood of extension.

 

Responsibilities of System Engineer:

  • Familiarity with large, complex Linux environments
  • Comfortable dealing with users with varying levels of IT knowledge
  • Team player who is nevertheless able to work with minimum supervision

 

Requirements of System Engineer:

  • 2-4 years of source code management control – GIT preferred
  • 2-4 years of experience with Tomcat (ability to configure, troubleshoot, etc.)
  • Experience with RedHat Linux is required
  • Continuous integration in a Jenkins automated build environment and using automated testing tools
  • Experience with Agile Project Management
  • Experience with Kanban board usage
  • 2-4 years of experience with Puppet Enterprise (Version 2016+ preferred), emphasis on node classification and Puppet code development.
  • Experience with multiple Puppet code environments preferred.
  • Strong Puppet programming experience
  • Experience with automated configuration management (Puppet is preferred)

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Technical Business Analyst

Overview:

The Technical BA is responsible for translating functional business requirements to technical requirements as related to the e-commerce websites, supporting services, and related applications. They need to know the outcome of changes and their ripple effects throughout the system.

This individual will work with our developers, internal stakeholders, and the project managers to ensure all desired functionality is covered and documented. They will identify key points for QA to ensure requirements are being met and assist in the QA process.

 

 

 


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