Information Technology

Project Manager

CSS Tec is currently recruiting Project Managers for a one year Contract position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Project Manager:

  • (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans.
  • (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories.
  • (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling…) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments.
  • (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts.
  • (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices.
  • (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling…) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies.
  • (Procurement) Develops RFPs, leads bidder conferences, reviews vendor performance against contract by knowing the various types of contract breaches and potential impacts to the project, recommends improvements to procurement policies and influences approved vendor list. Optionally, collaborates with Legal and Contract Administration as a recognized key constituent regarding project contracts to develop typical contract clauses, conduct contract negotiations/resolves related issues and develops rationale/justification for internal vs. external resource utilization.
  • (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems.
  • (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired)

Requirements of the Project Manger:

  • Extensive experience in multiple and diverse environments and applications. Knowledge and experience in all major functions, issues and considerations of the subject matter.
  • Resource has played a leadership role in establishing standards, policies strategy and best practice. Ability to discuss industry and marketplace trends and directions and site relevant case studies. Resource has had an influence on wide or high-impact decisions and initiatives and has a theoretical background and understanding of the subject matter. Capable of managing manages a diverse and complex suite of projects simultaneously. Experience managing cross-functional projects/project teams.  
  • Experience working with multiple 3rd Party vendors to lead and coordinate across these vendors is required.  
  • Health Care experience is preferred, but not required.

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Salesforce Project Manager

CSS Tec is currently recruiting Salesforce Project Manager for a Remote Direct Hire Opportunity.

Project Manager is responsible for defining and overseeing Salesforce projects. The PM will lead teams of business analysts, designers, and developers through requirement definition, solution design, configuration and deployment of Salesforce solutions. The PM is expected to have a strong blend of skills and experience in both business analysis and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client's team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role. 

Responsibilities of the Salesforce Project Manager:

  • Define and manage overall project goals and success criteria 
  • Work with clients on the creation and execution of the overall project plan 
  • Oversee all project deliverables and ensure they follow the client methodology and best practices 
  • Provide overall project communication 
  • Provide regular project status and burn report to the client 
  • Identify and track project issues, risks and dependencies 
  • Manage scope and track change requests 
  • Manage client relationship at the project level 
  • Collaborate with Salesforce or other partners for assigned engagements 
  • Establish resource plan to match budget and track burn 
  • Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports. 

Requirements of the Salesforce Project Manager:

  • 8+ years project management experience in the delivery of business consulting, systems development, systems -integration and project management 
  • Completion of several large scale Salesforce.com projects in lead business analysis and project management roles 
  • Strong communication skills 
  • Strong analytical skills with ability to learn quickly 
  • Experience in leading a team 
  • Familiar with onshore/offshore delivery model 
  • Experience on different project delivery methodology such as Agile, Scrum, Waterfall, etc. 
  • Experience with other CRM software (Oracle, SalesLogix, MS Dynamics, etc.) 
  • Advanced Salesforce Certification a plus.

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HRIS Business Analyst

CSS Tec is currently recruiting HRIS Business Analyst for a Contract to Hire position in Ewing, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the HRIS Business Analyst:

  • Improve quality of products and services being delivered by the organization by gathering and documenting business and functional requirements, as well as the as-is and to-be process definitions.
  • Document current and to-be work flows, as well as use cases.
  • Assist in HRIS BAU processing and reporting as needed
  • Analyze internal practices, understand the business needs, and research both internal and external solutions for process improvements.
  • Assist in integration and acceptance testing, participate in implementation and provide post-implementation support of projects.
  • Develop training and process documentation for end user reference
  • Research and document the impact and risks of business proposal.
  • Liaise and partner with internal business and technical personnel and external stakeholders/parties/vendors; lead discovery phase to identify requirements.
  • As part of a project team, prepare business and/or functional requirements on approved projects, working cross-functionally and partnering with project sponsor and/or business groups.
  • Participate in test planning, prepare test plans and traceability matrix, and perform user acceptance testing of work products; document results.
  • Participate in operation risk review of processes and develop recommendations to reduce risk and improve efficiency.

Requirements of the HRIS Business Analyst:

  • Bachelor’s degree in business management, Human Resources or related discipline preferred
  • Minimum 5 years’ experience as a Business Analyst, HRIS or HR Generalist
  • Knowledge of Systems Development Life Cycle (SDLC) and quality assurance techniques
  • Project Management skills desired
  • Proficiency with MS office including SharePoint, Visio, Excel, Access, PowerPoint; Access database skills a plus
  • Conceptual modeling skills to document current and to-be logical business workflow
  • Strong analytical, problem solving and critical thinking skills; effective and timely issue resolution abilities
  • Excellent interpersonal and negotiation skills; conflict management skills
  • Exceptional verbal and written communication skills; ability to articulate clearly
  • Superior organizational, multi-tasking and follow-up skills a must; proven ability to meet deadlines while working on multiple projects
  • Highly motivated and results-oriented/delivery focused, proactive individual
  • Ability to work effectively with ambiguity and take initiative to maintain momentum

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Applications/Desktop Engineer

CSS Tec is currently recruiting Applications/Desktop Engineers for a Direct Hire position in Wilmington, DE.

The successful candidate will have a broad and thorough knowledge of windows desktop computing disciplines including: Windows registry, GPO, MSI packages, scripting, application Integration, Active Directory, desktop performance, mobile technology and desktop security. 

Responsibilities of the Applications/Desktop Engineer:

  • Plan and conduct technical design and installation of desktop software applications and related integrations and customizations to ensure proper operation in a base-line model.
  • Proactively provision and manage windows desktops utilizing Desktop Authority, Group Policy and other scripting tools.
  • Identify and define hardware and software issues at both server and desktop levels; recommend and implement solutions using discretion and independent judgement.
  • Responsible for coordinating client-wide installation, updating, repair, support and maintenance activities for desktop PCs and laptops according to the standards of the Client’s Information Services Department.
  • Keep desktop applications patched and updated to ensure efficient and current operations.
  • Research and recommend enhancements or upgrades for hardware, software and security solutions as appropriate.
  • Support solutions for secure, effective and reliable remote access connectivity.
  • Assist in the creation and updating of firm policies and other documentation related to firm technology.
  • Document Disaster Recovery Point and Recovery Time Objectives.  Participate in testing recovery environment and related recover point and time objectives.
  • Partner with consultants on significant IT projects and firm initiatives as appropriate.
  • Be professional, organized, and flexible and able to work in a fast-paced, high-demand environment.

Requirements of the Applications/Desktop Engineer:

  • Bachelor's degree or equivalent experience required.
  • Technical certification a plus.
  • Excellent command of Group Policy management, the windows registry, and the installation, storage, and removal of applications/programs via MSI.
  • Ability to exercise independent judgement.
  • Ability to manage projects including planning, organization and implantation.
  • Ability to work with and train staff. 
  • Have interpersonal skills necessary to maintain effective relationships with staff, clients and vendors.
  • Experience with Windows 7 and Windows 10 desktop design, customization, implementation and support.
  • Oversight of troubleshooting and maintenance of client software.
  • Adapt, when appropriate, pre-developed application packages to the user environment.
  • Identify software issues, and recommend and implement solutions.
  • Ability to define problems, collect data, establish facts and draw valid conclusions while working with complex technical manuals.
  • Maintain excellent working knowledge of all client owned application software.
  • Prepare detailed documentation of software environment, and new implementations for both the IS team and users as appropriate.
  • Experience with networking and core Microsoft server products such as Active Directory, SQL, Exchange and IIS a plus.
  • Experience with iManage administration server administration including: WorkSite server, Communications server, IDOL server and mobility servers and experience configuring, packaging and deploying and supporting the iManage WorkSite client a plus.

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Project Manager

CSS Tec is currently recruiting Project Managers for a Long-term Contract positions in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Project Manager:

  • Managing internal and external resources on cross-functional teams
  • Taking detail oriented notes in standup meetings and publishing them to the team promptly  
  • Ensure action items are followed up with and addressed in a timely manner
  • Defines project schedules to plan and coordinate project activity
  • Ensures projects are securely delivered and fulfill expectations
  • Identifies opportunities for enhancements and refinements to standards and processes
  • Makes sure that project documents are complete, current and stored appropriately
  • Managing 3rd party vendor relationships
    • A large majority of  IT is outsourced to consulting firms, this person will be working directly with the vendors to manage project timelines and deliverables

Requirements of the Project Manager:

  • Strong written and verbal communication skills
  • Must be a FAST LEARNER and be able to work well in a fast paced environment
  • Someone who is confident and that asks questions when needed
  • Very Detail- Oriented

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Cyber Security Consultant

CSS Tec is currently recruiting Cyber Security Consultants for Contract position in Frazer, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Cyber Security Consultant:

Our client has an immediate need to help with 2 projects:

  1. Multi Channel Marketing
    • Securing Website, mobile apps, phone communication,
    • Consent/activity
    • Tied in by identify management platform – mainly Salesforce and Heroku
    • Phase 1: design – Phase 2: improvements
  2. Digital Health Platform - Securing Cloud Architecture 
    • IOT
    • IBM Watson Health Cloud
    • Client is partnering to help them develop the cloud and is their pilot customer
    • "Hosted infrastructure as a service" platform
    • Client is responsible for API security and mobile device security
    • Cloud based architecture as a service
    • IDS/IPS
    • Big Data

Requirements of the Cyber Security Consultant:

  • Experience in Application and Cloud Security
  • Leader that understands policy/procedure and can apply, interpret and deploy onto technologies
  • Experience with SFDC or other CRM’s
  • Experience with Heroku ideal
  • Identify and develop policy as needed 
  • Understand of Security Risk and Compliance
  • Creating Cyber Security action plans while understanding the importance of Policies, Regulations and Security Procedures
  • Understand privacy concerns
  • Understand how to secure Heroku
  • Understand how to secure Salesforce and the controls/ operations
  • Snap Logic is bringing everything together
  • Doesn’t have to be hands on with the technology, but must understand how it operates
  • Look at the design phase of the project
  • Strong communicator – ability to communicate across teams
  • Client is looking for a candidate that has strong leadership and communication skills. 
  • They will be working with teams that have been involved with the project but will need to provide oversight and guidance to the teams that have been working on the project(s).
  • They will be required to create communication channels among the stakeholders and managers of the project. 

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Director of ITS

CSS Tec is currently recruiting a Director of ITS for a Direct Hire position in New Castle, DE.

The Director of ITS is responsible for all aspects of information technology management and control including the supervision of the ITS staff; budget preparation and management; recommendations for technical acquisitions; and development of IT guidelines, standards, procedures, and policies. The Director must ensure that the IT infrastructure is reliable, secure, and redundant providing high availability to meet the business needs of our customers.

 Reporting directly to the Chief Information Officer (CIO), this management position will provide the vision, create and maintain the roadmap, and facilitate the execution of all technical applications from high level concept to design to operational delivery. The Director must possess initiative and drive, have broad relevant technical knowledge with demonstrated management expertise, and have excellent written and verbal communication skills. The individual in this position must possess a strong customer focus. The Director is responsible for following established safety practices while performing assigned duties to protect self, co-workers, and the public from personal injury and to prevent damage to property. This individual is subject to 24-hour call to ensure the continuous operation of all mission critical applications and systems.

Responsibilities of the Director of ITS:

  • Supervise, direct, provide leadership, and serve as technical lead for ITS staff; hold regular departmental meetings to review IT goals and initiatives; promote team building; work with ITS staff on career path development and technical growth; conduct performance appraisals for all ITS personnel
  • Keep the CIO apprised of project status and departmental activities and work with the CIO and the Director of Technical Operations to set the IT Vision, Goals and Strategic Plan through the development of Five Year Capital Improvement Plan
  • Develop and administer the ITS operating and capital budgets; assess new computing technologies and the feasibility of system enhancements to determine the potential value to the client; supervise the ordering, acquisition, inventory, and disposition of hardware and software; serve as the primary contact with outside vendors in the generation of RFPs, bids, contracts, and maintenance agreements; approve all purchases and expenditures
  • Build positive relationships and trust with business units and management by acting as the liaison to guarantee that their IT needs are successfully met and exceeding customer expectations
  • Assess, evaluate, and oversee the development, design, and implementation of new applications and the upgrades/enhancements to existing ones aligning business and technical requirements to ensure delivery of high quality systems on time and on budget
  • Ensure IT assets are maintained responsibly; safeguard the security and privacy of the
  • IT systems; ensure the integrity and continual operation of the networks; develop, review, and certify all back-up and disaster recovery procedures and plans
  • Ensure the availability, continuity, and security of all software applications; manage software licenses, SSL certificates, and maintenance agreements; oversee the development of all IT training programs; ensure appropriate training is conducted on all software applications as required; develop, review, and revise all IT policies to guarantee the integrity of the data; set procedures for the creation, maintenance and deletion of user accounts
  • Supervise the ongoing operations of the ITS Helpdesk to ensure the excellence and timeliness of support; interact with computer users to help resolve escalated IT issues; solicit feedback from users on the quality of service received
  • Provide the highest level of customer service and professionalism to all internal and external customers

Requirements of the Director of ITS:

  • Bachelor’s degree in Computer Science or related field from an accredited college or university
  • Minimum of ten (10) years information technology experience of which five (5) years includes the management, coordination, oversight and implementation of IT projects and programs
  • Proven knowledge of project management principles, theories, and concepts
  • Direct supervision or management of a technical staff preferred
  • Advanced degree and/or technical certifications preferred
  • Exceptional interpersonal, communication, and relational skills with the ability to navigate in a diverse cross-functional environment
  • Expert knowledge of and experience with project management methodologies, as well as IT and business knowledge to manage cross-project coordination and interdependencies
  • Strong knowledge of computer operations and software
  • Strong analytical and logical problem solving skills
  • Strong knowledge of information resource analysis, development and application 
  • Strong judgment, organizational, and decision making skills
  • Fiscal management and budgetary skills
  • Strong teambuilding skills
  • Documented working experience with Microsoft Windows Environments, including Microsoft Windows Server, Microsoft SQL, and Microsoft Exchange; documented working experience with Oracle databases; documented working experience with an ERP System
  • Ability to manage multiple tasks and projects simultaneously, and prioritize workload effectively
  • Ability to translate needs of departments into systems requirements and design
  • Ability to establish and maintain effective working relationships
  • Ability to think and act strategically
  • Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

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IT Service Technician

CSS Tec is currently recruiting IT Service Technicians for a Contract position in Horsham, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the IT Service Technician:

  • Prioritize and diagnose incidents according to agreed procedures.
  • Escalate unresolved incidents. Facilitate recover, following resolution of incidents.
  • Document and close resolved incidents according to agreed procedures.
  • Recommend solutions, resolve problems associated with incidents, and update problem records.
  • Conduct root cause analysis.
  • Monitor production standards and procedures and recommends improvements.
  • Identify improvements in processes to minimize incident occurrence or increase speed of resolution.
  • Contribute to regular operational performance reviews to generate continuous improvement opportunities.
  • Review system software updates and identify those that merit action.
  • Investigate and coordinate the resolution of potential and actual service problems.
  • Use system management software and tools to collect agreed performance statistics.
  • Asses and analyze release components.
  • Use the tools and techniques for specific areas of release and deployment activities.
  • Undertake routine installations and de-installations of items of hardware.
  • Conduct tests of hardware using supplied test procedures and diagnostic tools.
  • Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
  • Maintain accurate records of user requests, contact details and outcomes.
  • Configure software and equipment and tests platforms-specific versions of one or more software products.
  • Report the outcome of testing and identify potential improvements to the process and to the software products according to agreed designs and standards.
  • Identify and resolve issues with applications, following agreed procedures.
  • Use application management software and tools to collect agreed performance statistics.
  • Carry out agreed applications maintenance tasks.
  • Within given research goals, assist in selection and review of credible and reliable resources to gain an up to date knowledge of any relevant field.
  • Report on work carried out and may contribute sections of material of publication quality.

 


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Linux Admin

CSS Tec is currently recruiting Linux Admins for a Contract position in Denver, CO.

As an application analyst, the candidate will be responsible to build, configure, and implement new architecture in video products.  This engineer will also be responsible to support, upgrade and/or troubleshoot issues.  He/she will need to be able to apply these job skillset requirements across platforms including, but not limited to, mpeg and ip video delivery platforms.  Finally, this candidate will need to be able to build, implement, maintain and customize scripting, reporting, alerting and documentation for automation and operational ease.  The individual needs to be well rounded in technical capabilities and support.

Responsibilities of the Linux Admin:

  • Build, implement and upgrade and support new and existing video infrastructure applications.
  • Develop scripts and automation around application deployment and support.
  • Design and participate in production application and platform testing and qualification.
  • Customize and/or integrate application monitoring, logging, and alerting.
  • Document all build documentation as well as methods of procedure for change.
  • Produce and review system application reporting and develop action plans and tactics to improve blemishes.
  • Communicate status reports, issues and updates to management.

Requirements of the Linux Admin:

  • BA in Computer Science, Engineering, or related field experience
  • Demonstrated command of Linux/Unix server and application administration
  • Proven experience in application implementation and troubleshooting techniques
  • 3-5 Years Application analytics on multiple databases (Oracle, PostGres, MySQL)
  • Experience with shell scripting / programming (C, AWK, SED, Perl, C Shell / Bourne Shell).
  • Strong proficiency in web application technologies (Tomcat, Apache, etc)
  • Implemented and/or used SNMP and monitoring systems (Icingia, Nagios, Netcool)
  • Ability to integrate and utilize Syslog aggregation, parsing and analytics (Splunk, ELK)
  • Proficient in Java and C
  • Able to understand and implement server system OS builds and support (RedHat, VM)
  • Familiar with network technology and protocols
  • Strong communication and documentation skills.
  • Video experience helpful but not required.

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SQL Reporting Analyst

CSS Tec is currently recruiting SQL Reporting Analyst for a Direct Hire position in Ewing, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the SQL Reporting Analyst:

  • Collect data and produce, troubleshoot and distribute routine reports regarding project operations on a daily, weekly, monthly, quarterly, semi-annual, and annual basis on an aggressive, deadline-oriented schedule.
  • Deliver ad hoc reports, as per business needs.
  • Translate stakeholders’ requirements into reporting deliverables.
  • Research and document key reporting requirements with an understanding of business processes, contract deliverables and resource limitations.
  • Write SQL queries to extract and manipulate data
  • Study multiple data sources for possible consolidation in common reporting database to ensure consistency between reports
  • Assemble and analyze data for business reports, making sure data and calculations are accurate.
  • Coordinate work across multiple disciplines or organizations
  • Work with Risk Management and Audit departments in providing data for analysis.
  • Work closely with management to identify opportunities for process improvement.
  • Keep abreast of developments within the broad area of IT and look for opportunities to apply them to the company/department goals.

Requirements of theSQL Reporting Analyst:

  • 4 year college degree preferred
  • 2 - 4 years related loan servicing experience within the mortgage banking industry
  • Able to efficiently use the Microsoft Office Package, Excel, Access, SharePoint, PowerPoint
  • Coding experience with SQL required
  • Understanding of Database Systems
  • Experience working with Black Knight Financial systems (Process Management, MSP, etc… and/or familiar with other mortgage servicing systems)
  • Knowledge of commonly used concepts, practices and procedures within the field of Reporting
  • Experience creating, updating and maintaining Business Requirements Documents
  • Ability to work with all level of individuals as a team player
  • Ability to rely on instructions and guided by corporate goals and objectives to perform the functions of the job
  • Excellent problem solving and analytical skills, including the ability to filter, prioritize, analyze and validate information
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Strong interpersonal and influencing skills to achieve positive outcomes with constituencies over whom the incumbent has no direct authority; includes effective interaction with senior/executive management

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Application Packager System Engineer

CSS Tec is currently recruiting Application Packager System Engineer for a Contract position in West Chester, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Application Packager System Engineer:

  • Take the lead on application package creation, testing, and deployment in VMWare AppVolumns and SCCM.
  • Plan and support testing and deployment with users in multiple countries.
  • Ensures any packages provided are aligned with the client’s norms, standards, and best practices.
  • Enable the retirement of Altiris and Citrix environments in multiple countries.
  • Resolves technical incidents, and provides root cause analysis, recommending prevention of future occurrences, providing descriptive and timely updates.
  • Verifies adequate toolsets and workflows exist to meet anticipated requirements, makes recommendations to improve the environment as necessary.
  • Creates and edits documentation for any scripting, programming, automation, or environments created.
  • Participates on projects, works with a project team and proactively communicates status to the project manager and other relevant parties.
  • Shares knowledge and mentors staff members as needed.

Requirements of the Application Packager System Engineer:

  • Bachelors’ degree required in Computer Science, Information Science or related field of study, or equivalent years’ experience.
  • Experience working in a corporate environment with mission critical business systems.
  • Experience working with tight project schedules for installing, monitoring and troubleshooting software and applications running in a multi-tier environment.
  • Experience with International support is a plus.
  • Excellent written and verbal English communication skills are required.
  • Ability to work individually as well as within a team.

Specific Knowledge Needed for the Application Packager System Engineer:

  • Bachelors’ degree required in Computer Science, Information Science or related field of study, or equivalent years’ experience.
  • Experience working in a corporate environment with mission critical business systems.
  • Experience working with tight project schedules for installing, monitoring and troubleshooting software and applications running in a multi-tier environment.
  • Experience with International support is a plus.
  • Excellent written and verbal English communication skills are required.
  • Ability to work individually as well as within a team.

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Help Desk Analyst

CSS Tec is currently recruiting Help Desk Analyst for a Long-Term Contract position in Mt. Laurel, NJ.

IT Service Desk Analyst is responsible for initiating and ensuring successful completion of IT Service Desk Incidents and related requests. This role is part of a team of IT Advocates that interface with clients and vendors, both internal and external, triage, correct or route requests to be fulfilled by IT (L1, L2 & L3 support) in a timely manner with quality results.  This role is responsible for adherence to policies and procedures as well as performance expectations and is counted on to recommend and contribute to process improvements. 

Responsibilities of the Help Desk Analyst:

  • Answer business user and external client requests that require technology related intervention.
  • Implement effective problem solving issues and manage appropriate escalation.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Create help manuals for existing and new programs and End-user Training.
  • Identify and recommend solutions and customizations to meet client requirements
  • Ability to manage project tasks independently with minimum supervision.
  • Front line for business IT Service Desk calls.
  • Voice of customer during outages.
  • Level 1 incident managers for IT Service Desk Tickets.  Review outstanding tickets to proactively communicate outliers.

 IT Service Requests – Responsible for the timely intake/capture, routing and closure of IT service requests such as Hardware and Software issues, Account Locks, VPN and Citrix connections and other miscellaneous requests.  Ensure all requests are captured, tracked, routed and fulfilled in a timely manner.  Ensure customers and stakeholders are advised on request status and provide client acceptance for request closure.  

 Description:

  • Answer business user requests that require technology related intervention.
  • Implement effective problem solving issues and manage appropriate escalation.
  • Assist applications users to optimize application performance and functionality
  • Ability to manage project tasks independently with minimum supervision.
  • Front line for business mortgage application calls.
  • Level 1 incident managers for mortgage application tickets.  Review outstanding tickets to proactively communicate outliers. 

Requirements of the Help Desk Analyst:

  • BS in Information Systems, Business discipline or related major. 
  • 1 to 5+ years in customer service or IT helpdesk support. 
  • Proficient with Microsoft Excel, Word, PowerPoint and SharePoint. 
  •  Strong  communication skills: verbal, written, facilitation.
  • Strong ability to work under pressure and tight deadlines
  • Ability to manage project tasks independently with minimum supervision.

 Abilities required:

  • Strong  communication skills: verbal, written, facilitation
  • Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into layman’s terms.
  • Strong ability to work in an ambiguous, changing environment
  • Strong ability to work under pressure and tight deadlines
  • Technical understanding with ability to translate into business concepts
  • Solid understanding of the organization’s business and how IT contributes to it.

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Oracle Applications Solutions Designer

CSS Tec is currently recruiting Oracle Applications Solution Designers for a Direct Hire position in Atlanta, GA.

The Oracle Solutions Designer will work with business and IT teams to understand current processes and develop solutions to meet business needs. This role will serve as functional lead analyst, solution designer, configurator and validator.  Candidates must have a good understanding of project management concepts and techniques and should have the skills to execute the activities necessary to reach project objectives. Excellent analytical skills and the ability to work and contribute in a team environment are essential as are outstanding communication and interpersonal skills.

Responsibilities of the Oracle Applications Solution Designer:

  • Lead design efforts to modify and add new functionality to Oracle E-Business Suite (EBS) Financials, including designing functional specifications for RICE (Reports, Interfaces, Conversions, Extensions) items
  • Create and maintain Oracle MD50 (functional design) documents
  • Collaborate as a team member on multiple concurrent projects
  • Own configuration updates for at least 1 module within Oracle E-Business Suite (EBS) Financials
  • Participate in business requirement elicitation sessions, perform gap analysis and provide level of effort estimates
  • Perform unit testing and validate testing results meet requirements
  • Facilitate discussions with various teams to move designs forward, including Business, IT, QA, and Project Management teams
  • Work closely with the development and operations teams to grow their knowledge and abilities to support the environment in a production run-state
  • Conduct analysis that identifies impacts to current state business processes or system inadequacies
  • Provide process and system improvement recommendations that assist the business in achieving its goals and objectives
  • Communicate with business and IT stakeholders on change impacts

Requirements of the Oracle Applications Solution Designer:

  • Bachelor’s degree or equivalent
  • Over 5 years of experience as a functional analyst/lead on 2 or more implementations of Oracle EBS R12 with the following modules: AP, i-Expense, Purchasing, i-Procurement, General Ledger, Fixed Assets, and Project Accounting
  • Experience as a member of a project team that migrated RICE items from one system to another is a plus
  • Experience with Oracle WebCenter Imaging is a plus
  • Strong communication and interpersonal skills required
  • Ability to think analytically, solve problems, collaborate and work with a team
  • Candidates must have strong meeting facilitation skills, planning and organizing skills, and be customer focused

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Sr. Servicing Reporting Analyst

CSS Tec is currently recruiting Sr. Servicing Reporting Analyst for a Direct Hire position in Ewing, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Sr. Servicing Reporting Analyst:

  • Collect data and produce, troubleshoot and distribute routine reports regarding project operations on a daily, weekly, monthly, quarterly, semi-annual, and annual basis on an aggressive, deadline-oriented schedule.
  • Deliver ad hoc reports, as per business needs.
  • Translate stakeholders’ requirements into reporting deliverables.
  • Research and document key reporting requirements with an understanding of business processes, contract deliverables and resource limitations.
  • Fully automate reporting decks requested and required by the various Business Operation Groups.
  • Assist with design, implementation and quality review of reports and reporting processes.
  • Select appropriate data and use defensible data mining techniques to investigate issues, conduct ad hoc analysis and quality control reports. Analyze and interpret findings in the light of business conditions and contractual requirements. Provide key decision makers with concise written summaries of analysis, including assessment of the impact of trends, hot issues and significant events.
  • Maintain a general understanding of the various databases, systems, programs, policies, business processes, resource constraints and contractual requirements to facilitate appropriate data gathering, reporting and data interpretation. Monitors changes to determine their impact on data gathering, reporting and analysis.
  • Collaborate with Risk Management and Audit departments on quality related tasks such as policy or procedure analysis and redesign, audits, benchmarking and performance standard setting, etc.
  • Assist end-users to clearly define reporting needs, identify key performance measures, set benchmarks and design and develop measurement tools and reports. Communicate to ensure that measurement tools, reports and data are understood accurately and consistently across work groups.
  • Serve as a primary subject matter expert and custodian of certain project wide data. Participate in the development; documentation and performance of procedures related to maintenance, clean up, consolidation of this information.
  • Provide management with data analysis in quantitative and narrative formats for trending, forecasting, and decision support, which may involve written or oral presentation in formal or informal settings.
  • Develop uniform reporting standards, processes, and documentation to schedule, prioritize, deliver and quality.
  • Identify and address expected and unforeseen data complexities to mitigate their impact on the analytic outcome and associated business decisions.
  • Keep abreast of developments within the broad area of IT and look for opportunities to apply them to the company/department goals.

Requirements of the Sr. Servicing Reporting Analyst:

  • Bachelor’s degree required
  • 5+ years related experience with data mining, mapping and automation of reporting. 
  • Expert level experience with Microsoft Office Package, Access, Business Objects, Process Management and MSP (or familiar with mortgage servicing systems)
  • Proficient with dashboard, data reporting and data manipulation tools (i.e., Tableau, SSRS, Hyperion, SSIS, etc.).
  • Excellent understanding of Database Systems
  • Reporting Software Knowledge preferred
  • Strong Business Intelligence experience.
  • Experience creating, updating and maintaining Business Requirement Documents.
  • Superior analytical and writing skills. Experience in report development and data collection and analysis
  • Ability to rely on instructions and guided by corporate goals and objectives to perform the functions of the job
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Strong organizational skills
  • Strong interpersonal and influencing skills to achieve positive outcomes with constituencies over whom the incumbent has no direct authority; includes effective interaction with senior/executive management

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Senior QA Test Analyst

CSS Tec is currently recruiting Senior QA Test Analysts for a Contract position in West Chester, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Requirements of the Senior QA Test Analyst:

  • ETL experience
  • Excellent SQL skills to build complex queries
  • Expertise in backend testing including ETL processes
  • Working experience in Oracle, SQL Server, Teradata and IBM DB2
  • Good understanding of data warehousing concepts and data analysis

Skills Needed, need skills specific to EDM Space: 

  • Excellent testing experience in all phases of Software Development Life Cycle (SDLC) and agile methodologies.
  • Expertise in backend testing including ETL processes that extract data from homogeneous or heterogeneous sources.
  • Skilled in developing and maintaining test plans and scripts.
  • Good understanding of data warehousing concepts and data analysis.
  • Strong knowledge of relational database design concepts.
  • Solid understanding of ETL source to target data mappings and transformation rules.
  • Strong ability to identify data defects.
  • Working experience in Oracle, SQL Server, Teradata and IBM DB2.
  • Proficient in database query tools such as AQT, Toad, etc.
  • Excellent SQL skills to build complex queries.
  • Exposure to Informatica/ETL development and monitoring environment (Designer, Workflow Manager and Workflow Monitor).
  • Working knowledge of BI tools such as Microstrategy.  
  • Versatile team player with excellent analytical and interpersonal skills with an aptitude to learn new technologies.

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Sr. Salesforce Developer

CSS Tec is currently recruiting Sr. Salesforce Developers for a Direct Hire position in Richmond, VA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Requirements of the Sr.Salesforce Developer:

  • 5-10 years of Salesforce development experience  
  • Proficiency in Visualforce, Apex, Triggers and custom objects development
  • Knowledgeable in standard modules of Salesforce.com: Sales Cloud, Service Cloud, Community Cloud, and AppExchange/App cloud application integration
  • Worked in ERP on Salesforce (Kenandy, FinancialForce, Ascent, or other complex Salesforce App Dev.)
  • Bachelor’s degree in Computer Science, Business Administration, or related field from an accredited institution preferred

SKILLS AND ABILITIES:

  • Experience working with applications developed by other developers
  • Experience with unit test frameworks, debugging, and source control standards
  • Highly process driven and eager to learn
  • Experience owning development through design prototyping and implementation
  • Ability to work as an individual contributor as well as in a small team setting
  • Strong business acumen with impeccable attention to details
  • Microsoft Office proficient - Word, Excel, and PowerPoint
  • Strong communication skills

Preferred:

  • Salesforce Platform Developer I or II Certification

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SAS Developer

CSS Tec is currently recruiting SAS Developers for a Direct Hire position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the SAS Developer:

For eCOA studies in EPX system:

  • Design, implement, and unit test database extractions and edit checks as defined in the Data Management and Quality Plans for studies.
  • Design, implement, and unit test other database queries in support of the Data Management department and other departments as requested.
  • Create, support and maintain databases as required for studies, including the entry of subject and site information.
  • Develop tools to increase internal Data Management efficiencies.
  • Create and maintain documentation required in support of project and study development.
  • Work with Data Management department to lock and archive study databases at the end of a study.
  • Work with the QC department to assist in the formal validation of database extractions and other work produced.
  • Participate in code reviews with other personnel.

 For Studies in EXPERT system:

  • Attend Client Meetings as appropriate to understand data collection requirements.
  • Review or provide standard data specifications.
  • Develop SAS programs to create ERT standard data files.
  • As part of the Software Development Life Cycle, review User Requirements and create and/or review Functional and Technical Specifications.
  • Process data extractsthroughSAS
    • Review encoding requests daily to run encoding programs.
    • Produce generic SAS edit checks and client-specific edit checks for the DM/PM to clean data.
    • Create final client data files and transfer to client (for electronic transfers) or produce CD or diskette and provide the DM/PM

Requirements of the SAS Developer:

  • BS in computer sciences or related field.
  • 2-5 years of experience in database development
  • Familiarity with Microsoft SQL Server database administration required
  • Advanced query development using T-SQL using complex joins and unions required
  • Experience working in a multi-cultural environment, supporting multi-geographic/international locations
  • Understanding of the pharmaceutical drug development process.
  • Strong organization, analytical and communication skills.
  • Detail-oriented.
  • Experience with Windows and Microsoft Office products preferred.
  • Minimum one year experience with BASE SAS products and procedures and one year experience in database design and data structures.
  • Domain experience in clinical database a plus
  • Knowledge in third party OLAP tools a plus

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Senior Software Developer - Cloud Infrastructure Engineer

CSS Tec is currently recruiting Senior Software Developers for a Direct Hire position in King of Prussia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Senior Software Developer:

  • Develop and deliver implementation of cloud infrastructure and solutions, deployment and administration automation
  • Implement security measures and coding constructs to prevent unauthorized access/use
  • Design and implement cloud based configuration, instrumentation and operations solutions and functionality to streamline applications/systems monitoring and response tasks, support and enhance same
  • Architect, design, code, unit test and fully implement and deliver application features with highest quality
  • Create modular, scalable, testable, performant sub systems which interface via well-defined end points using software engineering best practices such as unit testing, TDD, design patterns
  • Implement, test, maintain and support software, based on technical design specifications
  • Prepare technical design specifications based on functional requirements and analysis documents
  • Review functional requirements, analysis and design documents and provide feedback
  • Assist with triage and resolution of issues from customers and internal users
  • Work independently to plan, prioritize, and complete high complex critical priority work assignments, as a member of a project team.  
  • Participate in and/or lead architecture and code reviews
  • Promote Continuous Improvement by identifying process inefficiencies and quality improvements 

Requirements of the Senior Software Developer:

  • Skilled in working within a team-oriented, collaborative environment
  • Proven analytical, problem-solving abilities, troubleshooting and application debugging proficiency
  • Strong written, oral, and interpersonal communication skills, strong client service focus
  • Ensures that system improvements are successfully implemented and monitored to increase efficiency
  • Must possess demonstrated technical and leadership skills in a fast paced development environment
  • Thorough understanding of design patterns, object-oriented programming, DI / AOP frameworks, asynchronous and event-driven development, well versed in testing methodologies, experience writing unit and functional tests
  • Advanced Coding skills in C#, Java, JavaScript, JSON / XML, ASP.NET, MVC, REST, Web Services, Windows Services, JavaScript frameworks (e.g. AngularJS , jQuery, Backbone), message queues, and cloud technologies  
  • Understanding of relational databases, experience with SQL Server, writing SQL and T-SQL or similar
  • Strong analysis and design skills, SOA, SaaS application development, AWS development expertise, expertise with security technologies such as OpenID and OAuth, expertise with ESB and messaging such as Mule and ActiveMQ, experience with Elastic Stack, proven ability to learn new technologies 
  • Experience with Subversion and git version control, automated build and deploy tools
  • Scripting proficiency in PowerShell preferred, Python, bash, Ruby or similar desired
  • Ability to influence and negotiate when faced with opposing views or resistance
  • Must be results oriented, customer focused and able to manage multiple projects simultaneously

Education, Experience and Training:

  • B.S. in Computer Science or Software Engineering, or equivalent education and experience
  • 7+ years experience in application development 
  • 7+ years experience coding with some or all of the following technologies C#,  Microsoft Visual Studio, HTML, JavaScript, Java,  Microsoft SQL Server database, Oracle database or similar
  • 5 Years Experience implementing n-tiered, distributed systems across Windows and Linux/Unix Operating System platforms desired 
  • 2+ Years experience with MVC, JavaScript APIs and JavaScript frameworks, and test driven development
  • Experience with ESB, Messaging and advanced security technologies
  • Experience with iterative, incremental software development processes, able and responsive to provide DevOps off-hours support 24/7 as required
  • Experience with complex software development projects through all phases of the software development life cycle

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Senior Software Developer - Cloud Infrastructure Engineer

CSS Tec is currently recruiting Senior Software Developers for a Direct Hire position in King of Prussia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Senior Software Developer:

  • Develop and deliver implementation of cloud infrastructure and solutions, deployment and administration automation
  • Implement security measures and coding constructs to prevent unauthorized access/use
  • Design and implement cloud based configuration, instrumentation and operations solutions and functionality to streamline applications/systems monitoring and response tasks, support and enhance same
  • Architect, design, code, unit test and fully implement and deliver application features with highest quality
  • Create modular, scalable, testable, performant sub systems which interface via well-defined end points using software engineering best practices such as unit testing, TDD, design patterns
  • Implement, test, maintain and support software, based on technical design specifications
  • Prepare technical design specifications based on functional requirements and analysis documents
  • Review functional requirements, analysis and design documents and provide feedback
  • Assist with triage and resolution of issues from customers and internal users
  • Work independently to plan, prioritize, and complete high complex critical priority work assignments, as a member of a project team.  
  • Participate in and/or lead architecture and code reviews
  • Promote Continuous Improvement by identifying process inefficiencies and quality improvements 

Requirements of the Senior Software Developer:

  • Skilled in working within a team-oriented, collaborative environment
  • Proven analytical, problem-solving abilities, troubleshooting and application debugging proficiency
  • Strong written, oral, and interpersonal communication skills, strong client service focus
  • Ensures that system improvements are successfully implemented and monitored to increase efficiency
  • Must possess demonstrated technical and leadership skills in a fast paced development environment
  • Thorough understanding of design patterns, object-oriented programming, DI / AOP frameworks, asynchronous and event-driven development, well versed in testing methodologies, experience writing unit and functional tests
  • Advanced Coding skills in C#, Java, JavaScript, JSON / XML, ASP.NET, MVC, REST, Web Services, Windows Services, JavaScript frameworks (e.g. AngularJS , jQuery, Backbone), message queues, and cloud technologies  
  • Understanding of relational databases, experience with SQL Server, writing SQL and T-SQL or similar
  • Strong analysis and design skills, SOA, SaaS application development, AWS development expertise, expertise with security technologies such as OpenID and OAuth, expertise with ESB and messaging such as Mule and ActiveMQ, experience with Elastic Stack, proven ability to learn new technologies 
  • Experience with Subversion and git version control, automated build and deploy tools
  • Scripting proficiency in PowerShell preferred, Python, bash, Ruby or similar desired
  • Ability to influence and negotiate when faced with opposing views or resistance
  • Must be results oriented, customer focused and able to manage multiple projects simultaneously

Education, Experience and Training:

  • B.S. in Computer Science or Software Engineering, or equivalent education and experience
  • 7+ years experience in application development 
  • 7+ years experience coding with some or all of the following technologies C#,  Microsoft Visual Studio, HTML, JavaScript, Java,  Microsoft SQL Server database, Oracle database or similar
  • 5 Years Experience implementing n-tiered, distributed systems across Windows and Linux/Unix Operating System platforms desired 
  • 2+ Years experience with MVC, JavaScript APIs and JavaScript frameworks, and test driven development
  • Experience with ESB, Messaging and advanced security technologies
  • Experience with iterative, incremental software development processes, able and responsive to provide DevOps off-hours support 24/7 as required
  • Experience with complex software development projects through all phases of the software development life cycle

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Sr. Enterprise Engineer

CSS Tec is currently recruiting Sr. Enterprise Engineers for a Long-term Contract position in Wilmington, DE.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Sr. Enterprise Engineer:

• Work closely with the business unit contacts, technical teams, and project managers; locally, regionally, and globally to derive quality solutions that are timely and cost appropriate
• Participate in the scoping and delivery of projects to ensure engineered solutions are implemented as designed
• Conduct research, cost benefit analysis on proposed software and systems to justify recommendations.
• Ability to introduce, assess and deliver process, procedure and technology improvements
• Develop and maintain strong working relationships with technology vendors and Partners to confirm recovery objectives are aligned.
• Drive day to day problem solving to ensure delivery against project milestones and to minimize project delays
• Create schematic designs and written descriptions that identify key components, connection types / methods, expected data flows, and data repositories / data types
• Support purchasing efforts and aid infrastructure teams in acquiring hardware & software required for the proposed solution.
Risk and Control Objective
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Operational Risk Framework and internal  Policies and Standards.

Requirements of the Sr. Enterprise Engineer:

• Bachelor's Degree in Computer Science, Computer Engineering or Management Information System or relevant field or equivalent work experience
• Minimum 5 years of overall experience in the IT industry; demonstrating the ability to develop, engineer, and drive technical solutions that meet or exceed business requirements
• Ability to effectively communicate across all layers of the organization and utilize appropriate communication methods based on the target audience.
• Ability to negotiate and lead small to medium scale endeavors.
• Self-motivated, passionate, well organized individual with demonstrated problem solving skills
• Quick learner
Preferred Qualifications • Strong infrastructure background with hands on experience across a wide range of disciplines encompassing a minimum of 6 of the following areas: Servers, Operating Systems; Linux, Windows, Storage; SAN, NAS, Telecommunication; Voice/Data, Physical Connectivity, Load Balancers, Data Centers, and PCs; desktops/laptops/mobile devices.
• Strong working knowledge of virtual and physical environments. Demonstrated ability to choose the best technology to accomplish a project’s objectives.
• Demonstrated understanding of system resiliency, redundancy, failovers and disaster recovery,
• Working database (Oracle) knowledge skills including database design, development (packages, functions, procedures). Understanding of data warehousing and OLTP system knowledge from database/ETL development perspective.
• Strong working knowledge of enterprise infrastructure disciplines, platforms, tools and software including: Unix Shell Scripting, Active Directory, IT Security, Middleware, Batch, File Transfer, and Performance Tuning.
• Outstanding written and verbal communication skills including the ability to articulate complex technical concepts to a diverse audience to drive results through consensus building.
• Strong problem resolution and troubleshooting skills.
• Ability to develop technical design using Visio and interpret and relate the business requirements to technical components.
• Can describe the overall function of several components in the technical platform
• Demonstrated very strong level of technical expertise both within own area of responsibility and other IT domains
• Has comprehensive understanding of Agile and Lean methodologies and is experienced in one or both
• Can describe rationale for major IT initiatives and identify major IT issues.
• Contributes to the development and implementation of standards and procedures.
• Considers buy/sell/hold list and architectural road map during design phase of a project.
• Can discuss potential risks and benefits of emerging technologies.
• May participate in the evaluation and implementation of new technologies.
• Familiar with the details of at least one business:
• Can propose system solutions within component or application to business issues
• Can provide clear communication of technical concepts to non-technical business users
• Functional Analysis (Business)
• Experienced with standard methods, tools and techniques for requirements definition:
• Can describe deliverables associated with the requirements analysis and definition
• Familiar with policies, practices and standards for defining functional requirements
• Can identify key factors and information needed for effective design
• Development/Configuration
• Has a deep understanding of the overall Agile development process and an advanced knowledge in one or more of the main phases:
• Can discuss similarities, differences, advantages and drawbacks of different IT technology
• Knowledge of the major tools in a toolkit for a specific platform
• Has a successful track record of delivering complex infrastructure systems across a wide variety of technology.
• Experienced with testing complex, multi-platform, distributed applications
• Coordinates infrastructure deployment tasks with end-user, operations and quality management


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