Call Center & Office

Customer Care Representative

The Customer Care Representative interprets provisions of existing policies, provides information to Agents, Policyholders, Employees and Claimants via telephone communication regarding policy coverage, premiums, status and current company procedures.

Responsibilities of the Customer Care Representative:

  • Handles customer complaints and inquiries in a timely and courteous manner.
  • Provides information on in-force products to Agents, Policyholders and Employees.
  • Communicates contract language in terms callers will understand.
  • Resolves with customers a wide variety of problems.
  • Provides clear and concise information on problems that require research beyond which can be handled by a Representative.
  • Maintains a log of incoming calls from customers and field personnel.
  • Follows through to ensure that problems and requests are handled satisfactorily.
  • Follows up on telephone inquiries.
  • Communicates with Policyholders and Agents on policy changes.
  • Completes specific projects relating to policies.
  • Assists other departments in handling customer service problems.
  • Understand the process for address and correspondent changes.
  • Ability to discuss electronic billing and provide information on how to download a free upgrade or enroll online.
  • Provide assistance with questions.

 Requirements of the Customer Care Representative

  • High School Diploma, or equivalent, required. Relevant Associates Degree highly preferred.
  • Bilingual (English/Spanish) strongly preferred
  • Minimum of 5 years relevant experience in high volume service environment.
  • Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
  • Excellent judgment and problem solving skills.
  • Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
  • Must be able to interpret Group and Annuity insurance contracts.
  • Strong follow through and organizational skills.
  • Adaptable to a quick pace with highly developed time management skills.
  • Self-motivated.
  • Possess strong people skills and highly service oriented.
  • Must be able to handle irate callers with skill.
  • Must work well in a multi-task, team-focused environment.
  • Personal Computer knowledge and Windows and Excel.

 


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Receptionist

Contemporary Staffing Solutions is currently recruiting a Receptionist for a Contract position in Boston, MA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Receptionist:

  • Answer the phone in a timely manner and direct calls appropriately
  • Assist branch manager with client notes and day-to-day tasks
  • Greet visitors
  • General clerical duties
  • Prepare outgoing mail and distribute incoming mail
  • Schedule appointments for internal coworkers

Requirements of the Receptionist:

  • 4 year degree or equivalent experience
  • Excellent customer service skills, excellent problem-solving skills, and outstanding telephone personality
  • Possess a positive attitude
  • Friendly and polite
  • Excellent communication skills – both written and verbal
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong documentation skills
  • Strong attention to detail

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Business Analyst

Contemporary Staffing Solutions is currently recruiting a Business Analyst for a Contract position in Newtown Square, PA.

The ideal candidate should be an analytical leader to help develop and manage activities that will ultimately enhance the customer experience and retention. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow. This self-starter and innovative thinker will compile and analyze large amounts of data, while strategically identifying new practices to improve current processes.

Responsibilities of the Business Analyst:

  • Collaborate with leaders of several departments to create strategies for projects
  • Improve customer loyalty program and implement new advances
  • Supervise and advance KPIs (customer retention and customer lifetime value)
  • Report on metrics, measures, and sources of feedback
  • Handle EOM closing cancellations analysts
  • Understanding customer touchpoints
  • Construct predictive models
  • Regulate route causes and action planning

Requirements of the Business Analyst:

  • Four year degree is a must
  • Four plus years with data analytics, customer engagement, or similar experience (hands-on experience, Data Analytics is a MUST)
  • Well versed with Microsoft Excel, Access, and PowerPoint
  • Ability to work independently
  • Multi-tasker and proven leader
  • Strong written and verbal communication skills
  • Excellent judgement
  • Root Cause analysis and Customer Experience preferred

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Call Center Representative

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Direct Hire positions in Horsham, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Call Center Representative:

  • Manage a designated shift to ensure all duties and tasks are handled efficiently and effectively. Ensure all daily/weekly shift responsibilities are accomplished by delegating team tasks & deadlines accordingly
  • Provide supervision, coaching, training, and mentoring to all team Coordinators & Senior Coordinators
  • Responsible for the administration of; team payroll, performance reviews, team disciplinary & attendance documentation
  • Provide daily/weekly/monthly communication updates to the designated shift on all department processes & procedures
  • Communicates to Call Center Management, Telecom and/or IT when the call center is experiencing phone issues, freezes, delays, or service interruptions
  • Escalates client-affecting matters to the Call Center Management team as needed
  • Monitors employee breaks to ensure proper phone coverage is available, and that all breaks are taken in accordance with company policy
  • Attends weekly/bi-weekly management meetings, and provides shift/employee feedback to the management team
  • Other duties assigned as needed

Requirements of the Call Center Representative:

  • College degree or equivalent work experience
  • Minimum of 2 years in a call center/client facing setting, with a minimum of 2-4 years proven management/leadership experience required
  • Excellent communication, business writing and organizational skills
  • Strong multi-tasking & decision making skills
  • Superior problem solving & trouble shooting skills, with the ability to work under pressure
  • Proficient computer skills, with the ability to adapt and learn new applications quickly
  • Reliable & flexible, demonstrates a Can-Do Attitude

Perks:

  • StartearningPTO and vacation from day 1
    • 10 paid holidays off
  •  Full medical, dental, and vision benefits from start of working - enrollment is on first day of every month
  • Casual attire daily
  • 401k match
  • Family feel environment, very close knit group of people
  • The call center has a great environment - run a lot of fun contests and there are always lunches and potlucks for employees


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Call Center Representative (1st/2nd/3rd shift)

Contemporary Staffing Solutions is currently recruiting Call Center Representatives for Contract to Hire positions in Media, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Call Center Representative:

  • Answer incoming calls providing high quality, professional customer service
  • Make outgoing calls to gather information, resolve issues and updates customers
  • Assist and support Pilot stations, cartage agents, and HAD's as needed
  • Track and trace shipments
  • Enter and update shipments as received
  • Manage and respond to emails
  • Enter transit delays when required
  • Resolve customer issues

Requirements of the Call Center Representative:

  • Excellent interpersonal communication skills
  • Working knowledge of office machines/equipment
  • Ability to handle multiple priorities
  • Flexibility to cover for holidays, vacation, sick days, etc.
  • Detail oriented
  • Excellent telephone manner
  • Good math and problem solving skills

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Liheap Customer Service Representative - Bilingual

Contemporary Staffing Solutions is currently recruiting a Liheap CSR Bilingual for a Contract position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Liheap CSR Bilingual:

  • Manage customer inquiries related to products and services
  • Handle billing inquiries and technical services
  • Perform clerical duties
  • Prompt response to email inquiries
  • Generate reports and disperse as needed
  • Achieve a high overall level of customer product satisfaction
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers

Requirements of the Liheap CRS Bilingual:

  • High School Diploma or GED required
  • one or more years customer service experience (utility industry preferred)
  • Possess a positive attitude
  • Excellent communication skills – both written and verbal
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong documentation skills
  • Active listener and excellent reading comprehension

Perks:

  • Large utility company
  • Work in multiple locations

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161 Gaither Drive, Suite 210
Mt. Laurel, NJ 08054

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