Call Center & Office

Insurance Verification Representative

Contemporary Staffing Solutions is currently recruiting Insurance Verification Representatives for Contract to Hire positions in New Castle, DE.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Company Perks:

  • Monthly performance incentives
  • Medical, Dental, Vision and Life Insurance
  • 401K Match
  • Tuition Reimbursement

Responsibilities of the Insurance Verification Representative:

  • Follow-up with payors and other third parties to ensure claims submissions are sent in a timely manner.
  • Recognize and record trends in carrier denials and payments.
  • Handle accounts such as appeals process, patient liability and billing.
  • Work on multiple systems on a daily basis to interact with vendors.

Requirements of the Insurance Verification Representative:

  • High School diploma or equivalent.
  • 1-2 years of patient accounts receivable or insurance claims processing experience.
  • 1+ years' call center experience.
  • Basic knowledge of health care claims processing like ICD-9 and ICD 10
  • Strong oral and written communication skills are required.

 


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Claims Resource Representative

Contemporary Staffing Solutions is currently recruiting Resource Claims Representative for Contract to Hire positions in Wilmington, DE.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master modern technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and an ardent desire to help a business grow.

Responsibilities of the Resource Claims Representative:

  • Evaluate, file, and track loss and damage claims (freight damage)
  • Maintain loss and damage claims database
  • Define and publish monthly claims performance metrics
  • Escalate claims recovery efforts
  • Document claims and maintain adequate files
  • Identify and implement process improvement opportunities
  • Assist external users to effectively and efficiently use the Claims Internet website database
  • Perform other duties as assigned by the Logistics Services Manager or General Manager

Requirements of the Resource Claims Representative:

  • HS Diploma – BA Degree Preferred
  • Ideal candidate should have some knowledge of the transportation industry
  • 3-5 years of logistics coordinating/procurement
  • Strong computer skills
  • Ability to multitask

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Sales Representative

Contemporary Staffing Solutions is currently seeking experienced Sales Representatives for a Contract to Hire opportunity in Malvern, PA.

Company Perks:

  • Employee discount
  • Tuition reimbursement
  • Work from home opportunity
  • Paid training

Responsibilities of the Sales Representative:

  • Receive inbound calls regarding information on the company's products and services. Work to convert customer calls into reservations.
  • Complete rental reservation information for customers by determining location and availability of units.
  • Answer any complaints or questions regarding billing.
  • Use proper judgement in escalating concerns to upper management.
  • Work diligently to meet company performance standards in productivity.

Requirements of the Sales Representative:

  • High School diploma
  • Excellent oral and written communication
  • Sales driven mindset
  • Call center experience a plus
  • Bilingual is a plus

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Call Center Representative

Contemporary Staffing Solutions is currently seeking experienced Call Center Representatives for Contract to Hire opportunities in Plymouth Meeting, PA.

Responsibilities of the Call Center Representative:

  • Answer inbound calls and respond to member benefit inquiries.
  • Provide information to members about benefit options.
  • Reach out to members by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.
  • Answer questions about exchange and individual plans which include reviewing plans options and costs with members.
  • Review plan options for members considering individual health insurance plans.
  • Ensure policies and procedures are in compliance with all applicable laws and regulations.

Requirements of the Call Center Representative:

  • High School diploma
  • Related experience in a call center environment
  • Strong oral and written communication skills 
  • Ability to multi-task

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Bilingual Call Center Representative

Contemporary Staffing Solutions is currently seeking qualified Bilingual Call Center Representatives for Contract to Hire positions in King of Prussia, PA.

Responsibilities of the Bilingual Call Center Representative:

  • Answer and make inbound/outbound calls related to Health & Welfare.
  • Provide follow up to calls that may need additional assistance.
  • Work with other team members to make sure all requests are handled correctly.
  • Use proper judgement when escalating inquiries.
  • Participate n additional trainings and events to broaden knowledge.

Requirements of the Bilingual Call Center Representative:

  • High School diploma, College degree preferred
  • 1+ year experience in a customer service or call center environment
  • Knowledge of employee benefits plans preferred
  • Strong oral and written communication skills
  • Proficiency in Microsoft Office

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Call Center Representative

Contemporary Staffing Solutions is currently seeking qualified Call Center Representatives for Contract to Hire positions in King of Prussia, PA.

Responsibilities of the Call Center Representative:

  • Answer and make inbound/outbound calls related to Health & Welfare.
  • Provide follow up to calls that may need additional assistance.
  • Work with other team members to make sure all requests are handled correctly.
  • Use proper judgement when escalating inquiries.
  • Participate n additional trainings and events to broaden knowledge.

Requirements of the Call Center Representative:

  • High School diploma, College degree preferred
  • 1+ year experience in a customer service or call center environment
  • Knowledge of employee benefits plans preferred
  • Strong oral and written communication skills
  • Proficiency in Microsoft Office

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Bilingual Claims Examiner

Contemporary Staffing Solutions is currently seeking qualified Bilingual Claims Examiners for a Contract opportunity in Jacksonville, Fl.

Responsibilities of the Claims Examiner:

  • Field incoming calls using web warranty/web claim program.
  • Underwrite claims for claim approval and the distribution of authorizations or denials.
  • Aid in the enforcement of contractual requirements.
  • Verify submitted information to figure out whether a claim will be approved or denied.
  • Identify any claims that may be fraudulent and present information to manager.
  • Monitor and process claims to meet demands of the production environment.
  • Send cleaning products to customers as necessary.

Requirements of the Claims Examiner:

  • High School diploma
  • Bilingual (English/Spanish)
  • 1-2 years' customer service experience preferred
  • 1-2 years' experience with warranty claims or other related claims preferred

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Licensed Insurance Agent

Contemprorary Staffing Solutions is currently seeking qualified Licensed Insurance Agents for an amazing Contract opportunity in Maitland, Fl.

Number of Openings: 50

Hours: Anytime between 8am -10pm, Mon-Fri

Contract Length: Until end of year

Bilingual (English/Spanish) Licensed Agents in HIGH DEMAND

Responsibilities of the Licensed Insurance Agent:

  • Elevate the benefit knowledge and enrollment experience of the nation’s workforce.
  • Ability to communicate and enroll multiple cases.
  • Explain and enroll employees in core benefits.
  • Explain and enroll employees in voluntary benefits.
  • Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times.
  • Polite and courteous to all customers and staff. Maintain a professional demeanor at all times.
  • Adhere to all work and break schedules.
  • Required to work flexible schedules (day or evening), based upon workload and client requirements.
  • Communicate information thoroughly and perform work completely and accurately.
  • Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
  • Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
  • Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Read voice authorization. Ensure survey is completed.
  • Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
  • The Enrollment Center electronic Call Entry Form must be completed in full for every call. All fields must be completed, including “Notes" to indicate in detail what occurred during the call. Each time a phone number is dialed or an inbound call received, this form must be completed.
  • Maintains acceptable Enrollment Center monitoring score of 90% or better.
  • Reduce after call or aux work functions by processing non-telephone work quickly and accurately.
  • Log out of the enrollment program, telephone, and Windows at the end of each shift.
  • Provide suggestions to improve efficiency resulting in higher revenue and reduced expenses.
  • Keep work areas neat, clean, and organized.
  • Performs all other related and compatible duties as assigned

Requirements of the Licensed Insurance Agent:

  • 3+ years of experience in Customer Service and/or sales experience in person and over the phone
  • Must hold active Life and Health license in home state (Florida)
  • High school diploma or equivalent
  • Must be able to pass a 10 year criminal background check, and reference checks for education and employment

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Receptionist

Contemporary Staffing Solutions is currently seeking qualified Receptionists for a Contract to Hire opportunity in Northumberland, PA.

Company Perks:

  • Flexible for family issues
  • Pot luck lunches
  • Opportunity to travel to work sites and see what all of your work is going toward

Responsibilities of the Receptionist:
  • Answer main switchboard for phones and transfer to the appropriate parties.
  • Modify PDF's in Adobe.
  • Enter all data into the system.
  • Use Microsoft Office to process information.
  • Maintain meetings and schedules using Outlook.
  • Print drawings, make copies, scan documents and construction drawings.
  • Assist estimators in preparing documents.
  • Perform other duties as assigned.

Requirements of the Receptionist:

  • High School diploma
  • 5+ years administrative experience
  • Friendly and professional demeanor
  • Proficiency in Microsoft Office
  • Strong oral and written communication

 


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Claims Examiner

Contemporary Staffing Solutions is currently recruiting Claims Examiners for a Contract opportunity in Jacksonville, Fl.

Responsibilities of the Claims Examiner:

  • Answer any questions or concerns from clients in a timely and courteous manner.
  • Underwrite the claims for approval and the distribution of authorizations.
  • Enforce contractual requirements.
  • Verify information to figure out the outcomes of a pending claim.
  • Identify claims of a potentially fraudulent nature and refer information to management to review.
  • Monitor and process claims to meet the demands of a production environment.
  • Run daily reports on voicemail, web claims, etc.

Requirements of the Claims Examiner:

  • High School diploma
  • 1-2 years' customer service experience preferred
  • 1-2 years' experience with warranty claims or other related claims preferred
  • Exemplary customer service skills both on the phone and in person
  • Proficiency in Microsoft Office
  • Typing minimum 50 WPM
  • ASE Certification a plus
  • Adjuster's license a plus
  • Ability to diagnose a failure on a car from customer described symptoms

  


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Senior Administrative Assistant

Contemporary Staffing Solutions is currently seeking qualified Senior Administrative Assistants for a Contract to Hire opportunity in Northumberland, PA.

Company Perks:

  • Flexible for family issues
  • Pot luck lunches
  • Opportunity to travel to work sites and see what all of your work is going toward
Responsibilities of the Senior Administrative Assistant:
  • Compile information for insurance certificates, proposals, bids, etc.
  • Act as the back up for all receptionist duties when needed.
  • Perform service calls for copier if required.
  • Circulate paperwork around office for proper signatures as required.
  • Upload data related to bidding into the database.
  • Setup and maintain project files paper and electronically.
  • Perform other duties as assigned.

Requirements of the Receptionist:

  • High School diploma
  • 5+ years administrative experience
  • Proficiency in Microsoft Office
  • Strong oral and written communication
  • Ability to work additional hours as needed

 


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Make Ready Coordinator

Contemporary Staffing Solutions is currently seeking qualified Make Ready Coordinators for an amazing Contract opportunity in Altamonte Springs, Fl.

Responsibilities of the Make Ready Coordinator:

  • Schedule pre-move-out and move-out inspections
  • Monitor vacant work orders
  • Check and upload invoices into Salesforce
  • Monitor and update vacant pool and landscape lists
  • Communicate with vendors concerning ongoing construction
  • Monitorand update board
  • Download all scopes and making adjustments requested by the Acquisition Analyst

Requirements of the Make Ready Coordinator:

  • High school diploma and/or 3 years of equivalent work experience
  • Knowledge of the residential building and remodel industry
  • Excellent oral and written communication skills
  • Highly organized with the ability to hold outside vendors accountable to project timelines
  • Proficient computer skills and experience in Excel, Word, Outlook, Salesforce and Yardi
  • Ability to work in a fast-paced environment 

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Customer Service Representative

Contemporary Staffing Solutions is currently seeking qualified Customer Service Representatives for a Direct Hire opportunity in Lakeland, FL.

Responsibilities of the Customer Service Representative:

  • Answer incoming service calls and emails in a high volume call center
  • Quote rates, terms, features, benefits, and services of antique, collectible auto, and race car policies for existing clients
  • Use analytical skills to understand complex policy/coverage details, paperwork and underwriting guidelines
  • Contact client via phone to verify information and email policy paperwork in an efficient and timely manner
  • Review and verify the required information, documents, photos and payment are complete prior to processing policy changes
  • Maintain company underwriting and quality standards
  • Develop relationship with existing customers to expand existing business
  • Track telephone contacts and service progress through the use of internal company systems and software; Make appropriate follow up contacts as required
  • Participate in conference calls and staff meetings to provide information about activities, challenges, and accomplishments
  • Attain performance level standards as outlined in performance objectives

Requirements of the Customer Service Representative:

  • Current Property & Casualty License (220 or 20-44), or ability to obtain within 2 weeks of date of hire; Must maintain active license(s) during employment
  • Possess exceptional and effective verbal/written communication skills
  • Excellent customer service skills
  • Proficiency using internet and Microsoft Office applications including Word and Excel
  • Must have the ability to learn and use insurance industry software for quoting and CRM
  • Professional demeanor
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Outstanding time management skills and ability to multi-task
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to use multi-line telephone equipment and understand soft phone capabilities for proper call queue management
  • High School Diploma or equivalent

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Benefits Verifcation Specialist

150+ Benefits CALL CENTER Employees Needed to Join Our Team!

Are you an experienced Call Center Employee looking for a new opportunity or just ready for a change in your current career? Then we are the right place for you!

Launch a new career by becoming a Benefits Verification Specialist with a dynamic company in the Rockville, MD area! You will be responsible for reviewing patient insurance information needed to complete the benefit verification process!

All you need to bring to the table is:

  • Working Knowledge of MS Office
  • Excellent Communication Skills
  • Ability to Multi-Task
  • Strong Work Ethic & Attention to Detail
  • Ability to Manage Inbound Calls from Customers
  • 6+ months of work experience!

Here’s What’s In It For You:

  • Competitive Hourly Pay Rate -  $17/hr.!
  • 40-hour work with possible OT!
  • Long-term opportunity for potential hire!

Positions are filling up fast so call us today @ 888-2-MY-JOBS or email your resume to: Melissad@contemporarystaffing.com!


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Reimbursement Counselor

Contemporary Staffing Solutions is currently seeking experienced Reimbursement Counselors for a Contract to Hire opportunity in Monroeville, PA.

Under close supervision of the project Team Coordinators / Management team, the Benefits Verification Specialist will contact insurance companies, on behalf of the physician’s office, to verify patient specific benefits.  The Benefits Verification Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and/or appropriate forms to document patient’s benefits coverage.

Responsibilities of the Reimbursement Counselor: 

  • Collects and reviews all patient insurance information needed to complete the benefit verification process.
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.
  • Verification process could include electronic validation of pharmacy coverage and medical eligibility.
  • Identifies any restrictions and details on how to expedite patient access.
  • Document and initiate prior authorization process, claims appeals, etc. 
  • Complete quality review of work as part of finalizing product.
  • Report any reimbursement trends/delays to supervisor.
  • Perform related duties and special projects as assigned.
  • Ability to work in a fast-paced office environment.
  • Work requires focus, flexibility, and the ability to adapt to changing work situations.

Requirements of the Reimbursement Counselor:

  • High School diploma or GED 
  • Proficient Windows applications
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Strong oral and written communication
  • 2+ years directly related and progressively responsible experience and/or college degree
  • Experience in medical office administration, benefits verification, coding, claims processing or customer service at an insurance company a plus
  • Broad experience/training may be considered in fields such as case management, social services and pharmacy technician
  • Familiarity with verification of insurance benefits a plus
  • Fundamental understanding of key payers including Medicaid, Medicare and private payers
  • Strong customer service experience

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Licensed Insurance Agent

60+ Licensed Insurance Agents needed immediately for a dynamic opportunity with the internationally renowned marketing company, Harte Hanks!! This position is located in the Langhorne, PA area! Individuals will be responsible for developing new & existing customer base by presenting insurance policies based on customer needs. Both full & part-time hours are available. Utilize your license today and earn $16 hour+!

**Open availability from 8am to 8pm Monday through Saturday is required**

Responsibilities of the Licensed Insurance Agent:

  • Provide the most optimal calling experience with customers to ensure the most effective resolution to inquiries
  • Process information both caller and enrollment related and input all the information into multiple resources while multitasking
  • Completely understand the ins and outs of all the features of benefits and plans
  • Handle all inbound and outbound calls in an accurate, professional and comprehensive manner
  • Be able to take feedback from Quality Analysts and supervisors and utilize the information to become a better employee

Requirements of the Licensed Insurance Agent:

  • MUST have a PA License for Life, Health & Accident Insurance or PA License for Health and Accident
  • High School Diploma or GED
  • Basic Computer Skills
  • Vibrant and Enthusiastic personality
  • Type at least 35 WPM
  • Flexible in availability including holidays, weekends and evenings
  • Great attention to detail and listening skills
  • Ability to build rapport with clients

 


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Associate Data Manager

Contemporary Staffing Solutions is currently recruiting experienced Data Managers for a Contract opportunity in Rockville, MD.

Responsibilities of the Associate Data Manager:

  • Help to collect, analyze and provide research data to customers.
  • Provide operational in project planning specifically focused on data management concerns.
  • Work alongside data management and customers on defining and reviewing data specifications y conducting test data transfer and approval.
  • Help to define database set up and tests to make sure desired results are attainable.
  • Aid in dataset preparation process.
  • Collaborate with others in the design, documentation, testing and implementation of clinical data management systems.

Requirements of the Associate Data Manager:

  • Associate degree
  • 2+ years' related experience
  • Strong oral and written communication
  • Proficiency in Microsoft Office
  • Ability to multi-task effectively

 


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Administrative Assistant

Contemporary Staffing Solutions is currently seeking experienced Administrative Assistants for a Contract opportunity in Jobstown, NJ.

Responsibilities of the Administrative Assistant:

  • Answer all incoming calls in a professional and courteous manner.
  • Print drawings, blueprints, and create books for bids.
  • Print schedules.
  • Collect all paperwork, and file it in the appropriate locations.
  • Perform other duties as assigned.

Requirements of the Administrative Assistant:

  • Proficiency in Microsoft Office
  • Comfortable asking questions or help
  • Strong oral and written communication
  • Ability to multi-task effectively

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Customer Care Advocate

Contemporary Staffing Solutions is currently seeking qualified Customer Care Advocates for a Contract position in Mt. Laurel, NJ.

Responsibilities of the Customer Care Advocate:

  • Answer incoming calls regarding address changes, invoices, and charging questions.
  • Process requests for contract changes, invoicing issues, and payment history.
  • Follow up on earlier calls to perform quality assurance.
  • Upsell products while on the phone with clients.
  • Perform additional duties as assigned.

Requirements of the Customer Care Advocate:

  • High School diploma, college degree preferred
  • At least 2 years' Customer Service/ Call Center experience
  • 1 year leasing experience preferred
  • Strong oral and written communication
  • Ability to multi-task effectively

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Foreclosure Paralegal

Contemporary Staffing Solutions is currently seeking experienced Foreclosure Paralegals for a Direct Hire opportunity in Center City, Philadelphia.

Company Perks:

  • 20 days PTO
  • Provides 2x annual salary in life insurance
  • Named a "Top 100" law firm in Philly area
  • Lunch and learns once a quarter with the managing partner

Responsibilities of the Foreclosure Paralegal:

  • Research and find answers on a plethora of cases in a high volume area.
  • Provide findings to attorneys and answer any initial questions they may have.
  • Keep up to date in all areas of litigation, corporate and bankruptcy.
  • Act as the point of contact for borrowers and counsel regarding loan modifications.

Requirements of the Foreclosure Paralegal:

  • Familiar with rules of civil procedure in PA, NJ, State and federal courts
  • Prior experience as a Foreclosure Paralegal
  • Understanding of document production, bankruptcy filings and sheriff's sales
  • Knowledge of DE practice and procedures preferred

 


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