Call Center & Office

Reimbursement Counselor

Contemporary Staffing Solutions is currently recruiting Reimbursement Counselor for Contract to Hire positions in Rockville, MD.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Reimbursement Counselor:

  • Answer inbound calls in a fast paced call center environment.
  • Process Orders as they come in.
  • Simultaneously type and listen to customers while on call.
  • Perform other duties as assigned.

Requirements of the Reimbursement Counselor:

  • Must have a High School Diploma
  • Experience in a Call Center environment is required.
  • Must be able to work in a fast pace environment.
  • Must be able to embrace changes.
  • Good data entry skills are required.

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Administrative Assistant

Contemporary Staffing Solutions is currently recruiting an Administrative Assistant in Dothan, Alabama!

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.



Responsibilities:
  • Clerical Duties
  • Scanning and Filing documents
  • Must know how to scan and file electronically
  • Filing in at a Receptionist Desk, answering phones
  • Must have excellent communication skills
  • Attention to details
  • Organized
 

 

Requirements of the Administrative Assistant:
  • Ability to communicate professionally both orally and written
  • Strong interpersonal skills
  • Strong analytic skills
  • Ability to resolve issues quickly and professionally
  • Strong understanding of Microsoft Outlook, Excel, Word, PowerPoint

 


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Accounts Receivable Clerk

 

Contemporary Staffing Solutions is searching for an Accounts Receivable Clerk in the Orlando, FL!

Responsibilities of the Accounts Receivable Clerk include:
  • Performs tasks requiring quick resolution of issues
  • Performs payment research and negotiates plans for all assigned accounts past due
  • Identifies payment discrepancies and initiates collections or disputes resolution process; performs follow up procedures as needed
  • Performs in-depth customer payment analysis to properly record actions required to resolve disputed items
  • Maintains frequent contact with internal and external customers in order to address thier past due balance
  • Assists other corporate associates and the Regional Director of Credit in their collection and/or reconciliation efforts to certain hospitals, pharmacies, national and/or governmental accounts
  • Performs related duties as required.
 

 

Requirements of the Accounts Receivable Clerk include:
  • Requires broad training in fields such as business administration, accountancy, sales, marketing computer sciences or similar vocations generally obtained through completion of a 2 year Associates Degree program or equivalent combo of experience and education
  • 1-2 years of directly related and progressively responsible experience
  • Ability to communicate effectively both orally and in writing
  • Knowledge of general accounting principles, familiarity with credit and collection operations procedures including reconciliation of A/R activity
  • Strong interpersonal skills
  • Good negotiating skills
  • Strong organizational skills; attention to details
  • Knowledge of Microsoft Word, PowerPoint and proficient in Excel

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Data Entry Clerk

Contemporary Staffing Solutions is currently recruiting Data Entry Clerks for Contract to Hire positions in Monroeville, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Data Entry Clerk:

  • Transpose information from one screen to another.
  • Create a case in the system through a document received by another department.
  • Perform other duties as assigned.

Requirements of the Data Entry Clerk:

  • Must have a High School diploma.
  • Excellent computer skills are required.
  • Must have strong customer service and phone skills.
  • Must have a knowledge of Microsoft Word and Excel.

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Customer Service Analyst

Contemporary Staffing Solutions is currently recruiting Customer Service Analysts for a Direct Hire position in Berkeley Heights, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Customer Service Analyst:

  • Prepare customer surveys and assisting with analysis of customer feedback.
  • Remain in constant contact with team throughout survey projects.
  • Program the customer surveys into an online database.
  • Develop reporting and presentations.
  • Analyze customer surveys and create reports.
  • Assist with marketing efforts.

Requirements of the Customer Service Analyst:

  • Bachelor’s Degree is required
  • Proficient to Advanced knowledge of Microsoft Office suites
  • Previous analysis or reporting experience through previous position or internship
  • Must have strong decision making skills, attention to detail, organization, and communication skills
  • Must have strong math skills
  • Previous marketing experience is a plus

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Project Coordinator

Contemporary Staffing Solutions is currently recruiting Project Coordinators for Contract to Hire positions in Exton, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Project Coordinator:

  • Ongoing monitoring and management of project budgets, proactively monitoring all financial indicators to ensure effective Client budgeting and consistent agency cash flow
  • Foster a positive collaborative work environment with all Project Managers so as to ensure smooth and efficient management of projects within the agency
  • Oversee development, presentation and approval of accurate estimates and change orders for all projects in a timely manner
  • Assure prompt and accurate billing of the agency’s charges
  • Direct the development and implementation of processes, tools, metrics, initiatives, infrastructure and technology that will support and improve the operations of the Project Management/Account Management functions
  • Provide process support for new business initiatives

Requirements of the Project Coordinator:

  • BA/BS degree 
  • 1-3 years’ experience in account management/project management at an advertising/digital agency; healthcare experience preferred
  • Knowledge of the following software and systems is a PLUS, not required:
    • Microsoft Office—Word, Excel, PowerPoint
    • Workamajig (preferred but not required)
    • Collaboration tools, e.g., WebEx, SharePoint

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Deposit Operations Representative

Contemporary Staffing Solutions is currently recruiting Deposit Operations Specialists for Contract positions in Lexington, SC.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Deposit Operations Specialist: 

  • Process paperwork received from other units to ensure accuracy and completeness according to procedures.
  • Escalate inconsistencies and unusual issues to lead or supervisory staff for instruction or resolution.
  • Submit completed work to lead or supervisory staff for review and verification.
  • File completed work according to well-defined, established policy and procedures.
  • Make routine entries into processing and tracking systems related to paperwork, deposits, and information processed.

Requirements of the Deposit Operations Specialist:

  • Must have a High School Diploma or GED.
  • Previous banking experience is preferred.
  • Previous experience in a corporate setting is preferred.
  • Must have high attention to detail and be comfortable with repetitive tasks.
  • Must be proficient in Microsoft Office.
  • A strong attention to detail is required.
  • Must be a hard worker.

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Bilingual Customer Service Associate

Contemporary Staffing Solutions is currently recruiting Bilingual Customer Service Associate for a Direct Hire  position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Bilingual Customer Service Associate:

  • Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
  • Respond to telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts. Properly document call conversation on each specific account.
  • Communicate internally with Management, Account Executives, Collections, Acceptance, and Sales Executives as appropriate
  • Develop and maintain knowledge of tools used by our Customers, including the ability to effectively communicate the applicable features and benefits and provide training on its usage.  This would include our website, eForms, email reports and available payment options
  • Be knowledgeable of IPFS’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures
  • Appropriately route requests to for research and resolution of account transaction issues.
  • Process and respond as appropriate to incoming correspondence from insurance agents, insurance companies, and insureds.
  • Process return mail.
  • Negotiate Late Fee waiver requests and waive Late Fees within authorization threshold of $1,500.00.
  • Make outbound calls and/or generate letters to obtain additional account information.
  • Forward HOLD/PROMISE requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
  • Request generation of manual notices in the absence of system generate notices.
  • Provide back-up support to file Room and Reception areas as required.
  • Work electronic inquiries received through Customer Service, Update Info & Info Center queues as assigned by manager.
  • Other duties as assigned

Requirements of the Bilingual Customer Service Associate:

  • High School graduate and/or some college
  • 2 years Customer Service experience preferably in a call center environment.
  • Computer literate in a Windows based environment.
  • Ability to speak professionally, use proper grammar and possess good writing skills.
  • Bilingual with Spanish fluency

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Loan Operations Representative

Contemporary Staffing Solutions is currently recruiting Loan Operations Representatives for a Contract position in Lewiston, ME.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Loan Operations Representative:

  • Gather information and take each file from pre-approval to closing.
  • Verify loan documents including income credit appraisal and title insurance.
  • Collect required documentation, review file documentation, and make sure all items needed are requested.
  • Ensure that all loan documentation is complete, accurate, and complies with company policy.
  • Establish, maintain, and update files, databases, records, and other documents for recurring internal reports.
  • Act as a liaison between the borrower, underwriter loan originator and lender.
  • Contact and communicate with clients by telephone, e-mail, or in person.

Requirements of the Loan Operations Representative:

  • Bachelor’s Degree preferred, HS Diploma required
  • Previous financial, mortgage, banking experience is required
  • Previous administrative/data entry experience is a plus
  • Must have excellent communication skills, written and verbal
  • Proficient in Microsoft Office suites
  • Understanding of the real estate industry is a plus

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Bank Customer Service Representative

Contemporary Staffing Solutions is currently recruiting Bank Customer Service Representative for a Longterm Contract position in Mahwah, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Bank Customer Service Representative:

  • Refer more complex inquiries to more experienced personnel.
  • Check information to ensure data integrity by comparing findings to credit applications and system information.
  • Help check and verify information in system vs. applications to ensure accuracy.
  • Order and obtain credit reports and other applicable credit history information.
  • Assist with RCS private label credit card individual customer and small business applications credit decision process.
  • Communicate with merchants and customers as needed, obtaining information, explaining credit decisions and other related issues.
  • Review findings and results presented by underwriting system.
  • Gather appropriate application and other pertinent information from merchants.

Requirements of the Bank Customer Service Representative:

  • Must have a High School Diploma or equivalent.
  • 1-3 years of Banking or Data Entry experience is required.
  • Must be flexible to work evenings/weekends.
  • Analytical ability and computer skills, to understand and use automated underwriting system.
  • Must have strong oral and written communication skills.

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Legal Secretary

Contemporary Staffing Solutions is currently recruiting a Legal Secretary  for a Contract to Hire position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Legal Secretary:

  • Answer phones and send calls to the appropriate locations.
  • Handle incoming and outgoing mail.
  • Greet clients as they walk into the facility.
  • Complete projects as directed.

Requirements of the Legal Secretary:

  • 5+ years of experience assisting all levels of attorneys in complex litigation areas such as white collar federal litigation and qui tam federal litigation
  • Experience with both State and Federal courts, including knowledge of CM/ECF filing
  • Strong attention to detail in all work, including transcribing, formatting, editing and finalizing all forms of documents and correspondence
  • Maintain attorney calendars, expense reporting and travel arrangements
  • Ability to manage multiple (often large) files and to prioritize workloads
  • Excellent oral and written communication skills with the ability to interact professionally with all levels of management, staff and clients
  • Initiative and willingness to be a team player
  • Ability to independently solve problems and exercise sound judgment with minimal direction
  • Working knowledge of Microsoft Office products – Outlook, Word, Excel and PowerPoint

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Customer Service Representative

Contemporary Staffing Solutions is currently recruiting Customer Service Representatives for Contract to Hire positions in Malvern, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Customer Service Representative:

  • Handle in-bound calls from guarantors with questions or complaints regarding their billing statements.
  • Review account history to understand caller questions, and answer them accordingly.
  • Monitor overall talk times while providing high quality customer service.
  • Follow up per customer need.
  • Participate in scheduled meetings presenting new procedures and approaches to approve customer service.

Requirements of the Customer Service Representative:

  • Must have a High School diploma or GED.
  • Associate degree preferred.
  • Must have 3-5 years of working in a healthcare billing or health insurance environment.
  • At least 2 years of customer service experience is required.
  • Must have strong oral and written communication skills.

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Claims Specialist

Contemporary Staffing Solutions is currently recruiting Claims Specialists for Contract to Hire positions in Malvern, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Claims Specialist:

  • Accurately review and resolve claims , edits, and payer rejections to minimize lag days.
  • Provide prompt attention to edit trends and identified root causes and escalate to Supervisor as necessary.
  • Use eligibility verification checks accordingly to accurately update patient registration in the system.
  • Initiate support calls to help desk as needed to gain clarification on edits.
  • Prioritize work assignments and demonstrate flexibility in assuming edits assigned to other claims.
  • Perform other duties as assigned.

Requirements of the Claims Specialist:

  • High School diploma or GED required.
  • Associate's degree preferred.
  • Must have at least 3 years of experience working in a healtcare environment.
  • Strong oral and written communication skills are required.

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Billing Clerk


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Copywriter

Contemporary Staffing Solutions is currently recruiting Copywriters for a Contract position in Burlington, NJ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Copywriter:

  • Describe 6-7 products an hour (50 in a day).
  • Categorize product for the site.
  • Perform other duties as assigned.

Requirements of the Copywriter:

  • Bachelor's degree in Journalism, English, Marketing, or Communications preferred.
  • Must be able to see a product and describe it in detail to customers.
  • Related experience is a plus.
  • Strong oral and written communication skills are required.

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Administrative Assistant

Contemporary Staffing Solutions is currently recruiting Administrative Assistants for Contract to Hire positions in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Administrative Assistant:

  • Make copies of paperwork for the company.
  • Help organize and respond to invoices.
  • Aid in special projects as assigned.

Requirements of the Administrative Assistant:

  • Must have a High School diploma.
  • 1-2 years of related experience is required.
  • Experience in Construction environment is a big plus.
  • Must have strong oral and written communication skills.

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Customer Service Advisor

Contemporary Staffing Solutions is currently recruiting Customer Service Advisers for Contract to Hire positions in Tempe, AZ.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Customer Service Advisor:

  • Participate in the required training program, meeting assessment requirements throughout.
  • High Volume Customer Service in a Call Center Setting
  • Research and resolve inquiries via multiple means of communication, including verbal and written correspondence.
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
  • Ability to cross-sell products and services with focus on customer satisfaction and retention.
  • Responsible for providing first call resolution and root cause analysis
  • Responsibility for process improvement in daily duties.
  • Responsible for interacting with clients through telephone, email and face to face interactions.

Required Schedule for the Customer Service Adviser:

  • Must have a FLEXIBLE working schedule
  • Days, Weekends, and Nights
  • 4-6 Week Paid Training Period

Requirements of the Customer Service Advisor:

  • Four degree preferred with minimum of 2 years retail customer service experience required
  • Strong Interpersonal Relationship skills
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Successful completion of New Hire Training Program (4-6 weeks)
  • Flexibility and ability to adapt to change quickly
  • Excellent Listening skills
  • Highly Professional & Patient
  • Strong problem resolution skills
  • Excellent verbal and written skills
  • Must have a FLEXIBLE working schedule

To discover more amazing opportunities like this, visit: http://jobs.contemporarystaffing.com/


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Invoice Specialist

Contemporary Staffing is currently recruiting Invoice Specialists for Contract to Hire positions in Fishers, In.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

Responsibilities of the Invoice Specialist:

  • Review and verify invoices and check requests
  • Sort, code and match invoices
  • Reconcile accounts payable transactions and assure timely payment remittance
  • Research and resolve invoice discrepancies and issues
  • Maintain vendor files
  • Correspond with vendors and site employees
  • Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations

 Requirements of the Invoice Specialist:

  • High School diploma
  • Microsoft Office experience and advanced Excel knowledge
  • Ability to write reports and correspondence
  • Ability to calculate basic financial figures and amounts
  • Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and software
  • Ability to work with little supervision.
  • Must be able to handle high volumes in a fast paced environment.

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Quality Assurance Analyst:

Contemporary Staffing Solutions is looking for an Insurance Quality Assurance Analyst for a full- time Direct Hire position in Hamilton, NJ.  

Location:  Hamilton, NJ 08691

Salary:  40K-45K

Responsibilities of the Quality Assurance Analyst:

  • Reviewing all new business Horizon paperwork to insure it is meeting quality standards.
  • Insuring the accuracy of the data feed into Horizon’s portal after approval.
  • Advising the internal sales team of new case and plan change approvals.
  • Reviewing plan changes to confirm their eligibility and initiating the data feed into the Horizon portal after approval.
  • Provide additional support as it pertains to quality control measures.
  • Provide support for new case installation.
  • The submission of binder checks to our carrier partners after new case approval.
  • Work with our licensing department on the updating of producer requirements, the submission of broker of record letters and carrier follow up, and the maintenance of our database as it pertains to these functions.
  • Sending out broker kits to producers when requested by sales unit.
  • Special projects and other assignments or responsibilities as may be necessary.

Requirements of the Quality Assurance Analyst:

  • Applicant must sign an Employee Confidentiality, Non-Competition and Non-Solicitation Agreement
  • Applicant must provide an Application for Employment
  • BA/BS preferred but not required
  • Insurance Industry experience
  • Must be able to multi task
  • Must be adaptable
  • Data Entry experience
  • Must have strong computer skills.

 


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Customer Service Lead

Contemporary Staffing Solutions is currently recruiting a Customer Service Lead for a Temp-Hire position in Philadelphia, PA.

The ideal candidate should be an organized strong multi-tasker, who is self-motivated with great customer service skills. They should handle high stress situations with ease, and thrive in a busy environment. They should have a proven record of personal and professional achievement and able to master new technologies as needed. A strong candidate should have the ability to function in a fast-paced, dynamic environment and a strong desire to help a business grow.

 

  • Previous customer service experience
  • Previous experience in a high call environment
  • strong communication skills
  • Flexibility in availability
  • Escalation experience
  • Able to delegate
  • Taking calls on Mondays
  • Little teams of 5-6 reps that they monitor
  • Outgoing personality
  • Personable- will be walking the floor and interact with 52 call center reps
  • Outspoken
  • Able to coach, help and point out mistakes to other reps and assist  them in developing their skills

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